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Customer reviews: Growave: Loyalty & Wishlist

Develop by Growave

Reviews (2,209)

Overall rating
4.9

What Merchants Think

Merchants generally appreciate "Growave: Loyalty & Wishlist" for its comprehensive features and exceptional customer support. The app is seen as a valuable tool that effectively combines loyalty programs, reviews, and wishlists in an easy-to-use package, making it suitable for small and large businesses alike. Many have highlighted the supportive and responsive nature of the Growave team, which is considered invaluable for ensuring smooth setup and operation.

Key Strengths

  • Exceptional customer support with quick response times and thorough assistance.
  • Easy integration with Shopify stores and seamless onboarding process.
  • Comprehensive app features combining loyalty programs, reviews, and wishlist functions.
  • Helpful customization and user-friendly functionalities.
  • Positive impact on customer engagement and revenue generation.

Common Concerns

  • Users report issues with setup and unintended activation of features leading to customer communication mishaps.
  • Challenges with theme updates affecting app functionality.
  • Lack of certain online resources and demo modes for setup testing.
  • Concerns over communication issues with the support team for some users.

Final Thoughts

The overall reception of Growave is largely positive, with its robust features and excellent customer support being key highlights. However, there are some areas for improvement, particularly concerning setup communications and integrations. Despite these issues, the app remains a recommended choice for those seeking an all-in-one solution for customer loyalty and engagement on their Shopify platforms.

Parnell Baby Boutique

Feb 12, 2025  on Shopify

I’ve been using Growave for a while now, and I couldn’t be more impressed. It's packed with features that help boost engagement and sales. But what really stands out is their customer service. Every time I've needed support, the team has been super responsive, friendly, and genuinely helpful. They go above and beyond to make sure everything runs smoothly. Highly recommend Growave to anyone looking to elevate their e-commerce experience!

Extraordinary Symbols

Feb 12, 2025  on Shopify

Running a business is hard work and we need an app that will deliver - both in terms of functionality and with a support team. We have found both in Growave. They are not the cheapest on the market but we have learned that you get what you pay for so we do not mind the cost of support when we need it in an app that works great and can help to generate more sales. If you are on the fence about this app, just sign up - you won't be disappointed.

Zeido.Clothing

Feb 12, 2025  on Shopify

The customer service is more than wonderful and the services provided by the company contribute effectively to the prosperity of my brand. I highly recommend it.

Persephone's Hearth

Feb 10, 2025  on Shopify

Growave support is incredibly responsive and helpful. The app itself is wonderful and I love that I can offer my customers rewards and wishlist capabilities on a small store budget

Sonnier Beauty Supply

Feb 07, 2025  on Shopify

Great app. Great tech support. They stayed on the chat with me over an hour and helped me with some back-end issues I could not figure out on my own. Thanks again. For the help.

Slogan Market

Feb 06, 2025  on Shopify

Super professional!!!!

Twilight Kisses

Feb 06, 2025  on Shopify

Growave's customer service is enough to make the app worth it without all of the awesome features of the app itself. They truly care about their clients which is invaluable. I'm looking forward to watching it all in action!

La Pioche - Boutique de jeux

Feb 05, 2025  on Shopify

J'utilise Growave depuis plus de 3 ans et l'application est vraiment facile d'utilisation pour moi et les utilisateurs. Ça permet d'offrir un programme de fidélisation de qualité. Le service à la clientèle est également très efficace en cas de problème.

Inner Mountain Outfitters

Feb 02, 2025  on Shopify

Great app w/ great support. Would absolutely recommend!

Sole Mate

Jan 28, 2025  on Shopify

A great app, and a great support team. We've used the application since we opened our physical and virtual doors. Seamless integration with our POS, and regular updates to the application included in the monthly fee. Whenever I've needed support of migration support, it's been quick and carried out well. Can't fault the app or the team!

Be Queen. Clothing

Jan 28, 2025  on Shopify

Love using Growave, very user friendly. Customer service is top notch. The few times I have had to reach out, they respond that same day and have always been able to assist me. As a business owner, we need prompt responses.

Blind Cat Chocolate

Jan 25, 2025  on Shopify

App was easy to implement and I love the reviews that customers have left. I use this in my marketing. The team has been great to work with and always responds quickly to any questions I might have. Migration support was fantastic.

Cozyology Curtains

Jan 22, 2025  on Shopify

Very satisfied. When encountering difficulties, the customer service will also patiently answer until helping to solve it. Very professional

Hammer Nutrition CEE

Jan 20, 2025  on Shopify

Thank you for the extremely fast update and technical support. You guys are great! Thanks Yzat!

Suniela Beach

Jan 20, 2025  on Shopify

I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)

Vplab Nutrition

Jan 20, 2025  on Shopify

A wonderful loyalty app, easy to set up and the customer service is also very responsive and helpful. Recommend!

Lolo - Modern Mexican Mercadito

Jan 19, 2025  on Shopify

Great Customer service! Very accommodating to my needs and super responsive.

ハイランダー公式ストア

Jan 18, 2025  on Shopify

I am satisfied with the review function. Joomart in support was quick to respond to my questions about the layout!

Ethical House

Jan 14, 2025  on Shopify

Janat helped me with my enquiry. I was supported and my issue resolved! Love the app and love the support.

Eureka Ergonomic

Jan 11, 2025  on Shopify

I will recommend this plugin to others. I really value the speed at which customer service handles inquiries, and they’ve done an excellent job in this regard.

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