Growave: Loyalty & Wishlist logo

Customer reviews: Growave: Loyalty & Wishlist

Develop by Growave

Reviews (2,148)

Overall rating
4.8

What Merchants Think

Merchants generally appreciate "Growave: Loyalty & Wishlist" for its comprehensive features and exceptional customer support. The app is seen as a valuable tool that effectively combines loyalty programs, reviews, and wishlists in an easy-to-use package, making it suitable for small and large businesses alike. Many have highlighted the supportive and responsive nature of the Growave team, which is considered invaluable for ensuring smooth setup and operation.

Key Strengths

  • Exceptional customer support with quick response times and thorough assistance.
  • Easy integration with Shopify stores and seamless onboarding process.
  • Comprehensive app features combining loyalty programs, reviews, and wishlist functions.
  • Helpful customization and user-friendly functionalities.
  • Positive impact on customer engagement and revenue generation.

Common Concerns

  • Users report issues with setup and unintended activation of features leading to customer communication mishaps.
  • Challenges with theme updates affecting app functionality.
  • Lack of certain online resources and demo modes for setup testing.
  • Concerns over communication issues with the support team for some users.

Final Thoughts

The overall reception of Growave is largely positive, with its robust features and excellent customer support being key highlights. However, there are some areas for improvement, particularly concerning setup communications and integrations. Despite these issues, the app remains a recommended choice for those seeking an all-in-one solution for customer loyalty and engagement on their Shopify platforms.

Suniela Beach

Jan 20, 2025  on Shopify

I've been using Growave for years to offer customers the ability to add photos to their reviews and for the loyalty program so they can earn points on purchases. I love the Wishlist feature too! It's easy to customize the widgets to be on-brand, and the team has been super helpful to even further customize my widgets! I've never had any issues with Growave messing up my store code and the widgets load quickly so as not to slow down the user experience. Over the years I've let go of many apps but never this one :)

Vplab Nutrition

Jan 20, 2025  on Shopify

A wonderful loyalty app, easy to set up and the customer service is also very responsive and helpful. Recommend!

Lolo - Modern Mexican Mercadito

Jan 19, 2025  on Shopify

Great Customer service! Very accommodating to my needs and super responsive.

ハイランダー公式ストア

Jan 18, 2025  on Shopify

I am satisfied with the review function. Joomart in support was quick to respond to my questions about the layout!

Ethical House

Jan 14, 2025  on Shopify

Janat helped me with my enquiry. I was supported and my issue resolved! Love the app and love the support.

Eureka Ergonomic

Jan 11, 2025  on Shopify

I will recommend this plugin to others. I really value the speed at which customer service handles inquiries, and they’ve done an excellent job in this regard.

elago

Jan 08, 2025  on Shopify

Truly Appreciate the migration support manager and tech team! We were having issues with legacy version but they made the migration so easy and quick! Super nice and fast :) They also made custom changes for our membership page links and it's flawless. Thank you so much Maryam and her tech team!

patchouli

Jan 05, 2025  on Shopify

英語でのやり取りになりますが、迅速に対応いただけサポートは万全です。

NiceLifemx

Dec 25, 2024  on Shopify

Now that I have been in contact with the team, I have been able to realize the capabilities that this application has. The team has helped me a lot with quick responses and very good support.

Oscha Slings

Dec 22, 2024  on Shopify

Very responsive and helpful with enquiries. Thank you to Janat for helping me fix an issue!

cofoglobal

Dec 17, 2024  on Shopify

Good app! The customer service reply to me & solve my issue very fast!

MINGALABA

Dec 11, 2024  on Shopify

Thank-you so much for your super fast support. I am very pleased with the final layout of the wishlist button on the product page - it looks great...!! The team at Growave have always been very supportive and highly responsive to communication from the beginning. I would highly recommend Growave.

MoonlightMakers

Dec 10, 2024  on Shopify

Excellent support from Janat. I had an inquiry, and she responded immediately with a custom video showing me exactly what I needed!

TzunaBee

Dec 05, 2024  on Shopify

I am using the free version and it's already awesome with tons of features available. My main purpose for this app is for the reward system and reviews. Recently, I have encountered a problem with the reviews layout/UI on my store page, the staffs, especially Kani and Janat, they are extremely helpful and had helped me sorted out my concern within two days time. With that, there's no reason for me not to write a review to praise the support staff and the easy to use, features packed app. Keep up the good work guys! <3

RAGTAG GLOBAL

Dec 01, 2024  on Shopify

I can tell that Growave support team is very great, especially response of our query is very quick and perfect! There are so many features on app, thus we can find the suitable usage. Even if we need some modifications, such as layout changes, Growave supports us very well!

EORA EYEWEAR

Nov 28, 2024  on Shopify

Great app and great customer service! Super recommend them.

Brûlerie du Quai

Nov 28, 2024  on Shopify

Growave's dedication to making everything work perfectly and fast is one of many appreciated things that make them a great partner.  Awesome service and great web developers make the dream work.

We Are Fair Trade Ltd

Nov 21, 2024  on Shopify

It is early days but, so far, the experience with Growave has been excellent. Their team are friendly, knowledgeable and quick to respond. They have worked very hard to help me get Growave installed and running the way I want it to. I highly recommend them

Phi 1.618 - maison de haute maroquinerie française

Nov 14, 2024  on Shopify

Le support est vraiment impeccable. Ils sont disponibles, rapides, comprennent les problèmes rencontrés et les solutionnent. C'est suffisamment rare d'avoir un tel niveau de service dans l'eco-système des applications shopify pour être souligné. Je les recommande !

Kizer

Nov 13, 2024  on Shopify

Many thanks to the Growave team and all the support staff, especially Begi for listening carefully to our needs and solving them quickly and perfectly! I will keep using this app consistently! Very friendly for the seller! And it's very functional, I hope to do some upgrades for the membership section, for example it's a free gift for points redemption, it would be nice to limit the total quantity and realize that out-of-stock products are not redeemed for points, it would be more convenient. I'm sure Growave will improve and upgrade! Lastly, thank you to all who read this! I wish you all a wonderful day!

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