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Customer reviews: Shipping Protection by Corso

Develop by Corso

Reviews (36)

Overall rating
4.6

What Merchants Think

Overall, merchants express a high level of satisfaction with "Shipping Protection by Corso." Many commend the app for addressing a critical issue in ecommerce by providing efficient solutions for managing lost or stolen packages. The app's ease of use and seamless integration have been highlighted, alongside the attentive and responsive customer service team, which appears to leave a lasting positive impression on users. Most merchants perceive Corso as a valuable addition to their operations and a preferred choice over competitors.

Key Strengths

  • Outstanding customer service and fast response times.
  • Seamless implementation and integration into existing systems.
  • Effective resolution of lost or stolen package claims.
  • User-friendly interface and easy tracking capabilities.
  • Environmentally friendly shipping solutions.
  • Strong communication and willingness to receive feedback for improvements.

Common Concerns

  • Confusion and dissatisfaction over charging processes related to customer usage.

Final Thoughts

"Shipping Protection by Corso" is widely regarded by merchants as a reliable tool for enhancing the customer experience by offering robust shipping protection solutions. The app is praised for its user-friendly features and exceptional customer support, making it a preferred choice in the ecommerce sector. While there are minor concerns about certain charges, the positive impact on both merchant and consumer experiences makes Corso a highly recommended service.

EXOvault

Jun 19, 2024  on Shopify

The Corso team is amazing. They are always willing to help and answer any questions. The product solves a key issue with ecommerce brands and save a lot of time. I'd highly recommend!

SuitShop

May 22, 2024  on Shopify

Having Corso is essential for the quick resolution of lost/ stolen packages. Their customer service is next level and response time is FAST. We've been able to save money on reshipments and truly enjoy working with their team.

BruMate

May 21, 2024  on Shopify

Corso is a lifesaver! I can count on them to refund or replace my personal packages when shopping online should something go wrong, as well as cover our customer’s orders when shopping with us directly online. Best shipping protection out there! The team is so easy to communicate with, and they truly care for their customers.

Buscadero Motorcycles

May 08, 2024  on Shopify

We've had an excellent experience with Corso at every touchpoint. Our customers love it and we love it. Their support is so great, it's like having another member of our team to take care of any issues that come up. Also, the implementation was a breeze. Can't recommend it enough.

Wild Sage Wellness

May 08, 2024  on Shopify

I love this app and the company itself! I was previously with Route and making the change was one of the better business decisions I have made. So easy for me to use, a breeze for my customers and every claim has been handled timely and with utter professionalism. Our account rep Molly is the best.

shopAKROSS

Sep 19, 2023  on Shopify

Wonderful app! Easy to install and visually its simple and pleasing. The support were extremely helpful in answering all my questions! Highly recommend them and their causes!

Every Man Jack

Jul 17, 2023  on Shopify

Have had a great experience with Corso! Great team, super helpful and quick to reply to our team and of course customers reaching out for support with their orders. Easy install and tracking. And our customers seem to definitely find value in the service.

FOND Bone Broth Tonics

May 24, 2023  on Shopify

Corso has been amazing! Their team is speedy, they are extremely responsive, and our customers rarely have issues. The response time has been impressive. We love how honest and transparent the Corso team has been from the beginning! We appreciate how they asked our company for feedback for future campaigns. Great people we are very grateful for their partnership!

RAGS.com

Apr 16, 2023  on Shopify

I have zero complaints about Corso! Their development team is speedy, they are extremely responsive, and customers never have any issues (compared to every other shipping app we have tried). Out of the six platforms we have implemented, Corso has definitely been the best! LOVE how they are also helping the environment. Great people, great software - It's a win-win-win!

Made By Mary

Apr 07, 2023  on Shopify

Corso has been a pleasure to work with. We added Corso to our cart and checkout last year and its been an easy way for customers to be assured their package will get to them. Implementation is very easy with their team. Support for lost packages is also easy.

Sparkle In Pink

Apr 06, 2023  on Shopify

We switched to Corso's Green Shipping Protection and have been very pleased! The onboarding process was easy and the support team has been excellent. They have a best-in-class response/resolution time to ensure your customers aren't left waiting to get help with lost/stolen packages. Their policies are extremely customer friendly to the point where it's nearly impossible that they deny a claim, which gives customers a positive experience with your brand in an otherwise unfortunate situation. Everything has been very seamless across the board. I would definitely recommend Green Shipping Protection to all brands, they have been a great addition to our company.

Kinfield

Dec 01, 2022  on Shopify

Corso has been such a joy to work with and the shipping protection has been an excellent feature for our customers! The whole team at Corso is absolutely incredible and we truly cannot say enough about them. They were able to accommodate all of our requests to ensure that Corso fit with our website, are very open to feedback, and the customer experience team handles every customer interaction with such grace (and a super fast turnaround time!). We are very impressed and recommend them to everyone!

Home Place Pastures

Mar 29, 2022  on Shopify

This app has been a huge help for our business - As a small farm that supplies beef and pork to the region, we've had numerous issues the last couple of years with shipping to customers. When shipping delays occur, it results in spoiled product for our customers, and creates additional headaches on our end. Green Shipping Protection gives our customers support when these issues occur. The customer service is fantastic as well!

Sage & Sill

Feb 26, 2022  on Shopify

I've had a great experience with the Corso team. They're incredibly helpful, and they even made code changes to accommodate my business model and website. Highly recommend choosing Corso over Route.

Kookslams

Oct 12, 2021  on Shopify

For eco-minded customers or people who are trying to protect their orders, Corso delivers exactly what they are looking for. Adding this app to our store was a no-brainer for us.

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