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Customer reviews: Gratisfaction

Reviews (90)

Overall rating
4.6

What Merchants Think

Merchants generally have a positive view of "Gratisfaction," appreciating its versatile features that blend loyalty rewards with social giveaways. Many find the app cost-effective compared to competitors, though some express concerns about pricing. The stellar customer support, quick response times, and ease of setup are consistently noted strengths.

Key Strengths

  • Comprehensive features that combine social giveaways with a full loyalty rewards suite.
  • Cost savings compared to other loyalty apps.
  • Consistent and supportive customer service, appreciated by many merchants.
  • Easy integration with platforms like Shopify and Etsy, and services like Mailchimp.
  • User-friendly setup and operation.

Common Concerns

  • High pricing, especially problematic for smaller businesses.
  • Issues with point system controls, such as limits on customer spending with points.
  • Compatibility issues with POS systems.
  • Lack of comprehensive user documentation and FAQs.
  • Unexpected automatic emails to customers prompting point usage.

Final Thoughts

"Gratisfaction" is generally well-received for its rich feature set and excellent customer support. It provides value to merchants by integrating loyalty and giveaway functionalities effectively. While there are a few concerns regarding pricing and certain feature limitations, overall, the app is a favorable choice for businesses looking to enhance customer engagement through loyalty programs and giveaways.

Box Total Style

Jan 06, 2025  on Shopify

What an amazing app. So this app gives you all the features of the Social Boost giveaway app, which is already one of the best giveaway apps, but also gives you a full Loyalty Rewards host suite. Yes, that is correct. I was amazed at the features of the program. This app saved me lots of $$$ per month as I ended my monthly subscription with another Loyalty app. Praveen is great at onboarding and is always there for support. The 24-7 support is also amazing. The app's giveaway feature also allows us to run in-store giveaways, which we connect to our FB lead ads to draw traffic to the store. You can also run one-day giveaways for live events. The list goes on and on. What a great buy! My team and I are so excited about our purchase. IF I COULD RATE THIS 10 STARS I WOULD. Thanks again to the MAV TEAM!

Smilyn Wellness

May 29, 2024  on Shopify

Our company previously used this plugin/app on woocommerce and continued using it when switching to the Shopify platform. Customer support is great and has been able to make the change happen quickly and with minimal problems. They helped us fix and edit settings, along with provided tips and provided information on other opportunities the app has that we do not currently use. Recommend this app.

Golden Tallow

May 05, 2024  on Shopify

Used the giveaway feature. The support team is awesome, I emailed about an issue I was having and they helped me fix it quickly and then gave me extra helpful tips as well! Thank you so much! Giveaway has really helped me grow all of my social media channels all at once which is critical for a small business. Was very easy to set up and connect my mailing service mailchimp through an api and add to my mailing list.

Rooster Dirt Farm

Feb 12, 2024  on Shopify

Great functionality and the support is top notch. I had a few issues and was able to chat right away and get them resolved.

Olmpus®

Feb 07, 2024  on Shopify

Their support is stellar, They will go above and beyond to make sure you set and ready to go. The pricing model is one that I love the most, freemium where all the options are open and we as merchants and the app startup grow together. That should be the case for all apps that aim to serve a need and are here for the long run.

Patriot Apparel

Nov 21, 2023  on Shopify

Customer support was amazing. Made customizing this quick and painless. I expected this to be a lengthy process and it was made very easy but the person listening to exactly what I needed

Skin Cupid

Nov 02, 2023  on Shopify

I like this app, it's easy to set up and quite straightforward. I'm excited about new features in the near future. Customer support has also been extremely helpful and I appreciate that. I'm not rating 5 stars though because I wish their knowledge base and FAQs were more complete and that they provided user documentation.

Little Sweethearts Co.

Apr 16, 2020  on Shopify

super simple and easy to set up the rewards campaigns and fast response support team. Definitely recommend.

The Better Skin Co.

Mar 27, 2019  on Shopify

This app is so great. It is very easy to set up. and works so well with Shopify. I can't wait to see what the future brings for this company

Board Batten Design Co

Nov 22, 2017  on Shopify

I love this app. I initially used it because it has the Etsy integration but the customer service has been phenomenal. I get quick responses every time. I love that this app is pretty in-depth and not too complicated for my customers.

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