What Merchants Think

Merchants generally have a positive view of "Gratisfaction," appreciating its versatile features that blend loyalty rewards with social giveaways. Many find the app cost-effective compared to competitors, though some express concerns about pricing. The stellar customer support, quick response times, and ease of setup are consistently noted strengths.

Key Strengths

• Comprehensive features that combine social giveaways with a full loyalty rewards suite.
• Cost savings compared to other loyalty apps.
• Consistent and supportive customer service, appreciated by many merchants.
• Easy integration with platforms like Shopify and Etsy, and services like Mailchimp.
• User-friendly setup and operation.

Common Concerns

• High pricing, especially problematic for smaller businesses.
• Issues with point system controls, such as limits on customer spending with points.
• Compatibility issues with POS systems.
• Lack of comprehensive user documentation and FAQs.
• Unexpected automatic emails to customers prompting point usage.

Final Thoughts

"Gratisfaction" is generally well-received for its rich feature set and excellent customer support. It provides value to merchants by integrating loyalty and giveaway functionalities effectively. While there are a few concerns regarding pricing and certain feature limitations, overall, the app is a favorable choice for businesses looking to enhance customer engagement through loyalty programs and giveaways.