Reviews: GoGo Xpress

Customer reviews: GoGo Xpress

Reviews (13)

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What Merchants Think

"GoGo Xpress" generally receives positive feedback from merchants who appreciate its ease of use and efficiency in streamlining the fulfillment process. Users find it advantageous for automation and competitive pricing. However, some suggest there is room for improvement, particularly regarding customer service and additional features.

Key Strengths

Easy integration with Shopify, simplifying fulfillment.
Automatic notifications and updates for sellers and customers.
Competitive pricing compared to other courier services.
Reduced manual input, errors, and ease of scheduling pick-ups.
Continuous updates on the tracking system.

Common Concerns

Lack of features to notify customers when packages are on the way.
Customer service needs improvement, with some reports of unresponsiveness.
Some bugs are present, particularly with payment options and email notifications.
Inconvenience in manual customer notifications and sorting of orders.
Improvement needed in the response time to address bugs and other issues.

Final Thoughts

Overall, "GoGo Xpress" is well-received for its ability to streamline delivery processes and offer cost-effective solutions for merchants. While there are noted limitations and areas for enhancement, the app's current strengths in integration and user experience make it a valuable tool for many online sellers.

BluetracesPh

Sep 27, 2024 on Shopify

Easy to integrate. I like that they are sending notifications both to sellers and customers about the status of the shipping. I also like the cheaper alternative compared to other couriers. Hoping that they maintain the quality of service they currently offer and improve it more overtime. Thank you for making our lives less complicated.

Ecoshoppe PH

Sep 23, 2024 on Shopify

Seamless process so far. My only request is hopefully they add COD option soon.

L'Abondance

Apr 30, 2024 on Shopify

Really great overall - so easy to schedule pick-ups (next day too) via this plug-in and avoid manually input of details for both sender and receiver. Easy to download / print waybills and it even automatically fulfills the orders upon scheduling and send customers their tracking number. Looking forward to continue using this for my delivery needs moving forward.

SEVEN2WOSEVEN

Apr 26, 2024 on Shopify

Great app. But you have lazy riders for deliveries.

The Modern Gentleman

Feb 21, 2024 on Shopify

I have been doing e-commerce since April 2021 and Gogoxpress is simply the best courier service to date. They offer the lowest fees and customer service is great. Credits to GGX and their team. Looking forward to more innovations and improvements!

EASY ACTIVE

Sep 26, 2023 on Shopify

This app simplifies our fulfillment process a lot & is super easy to use. I don't need to manually place the shipping details on the website anymore. It also automatically updates the fulfillment of the order once the pick up is booked.

Modesti

Nov 12, 2021 on Shopify

Thank you GogoExpress. mas mabilis na magfulfill! Kudos! More features to come. dagdagan nyo discounts for sellers.