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Customer reviews: GoGo Xpress

Develop by GoGo Xpress

Reviews (13)

Overall rating
4.2

What Merchants Think

"GoGo Xpress" generally receives positive feedback from merchants who appreciate its ease of use and efficiency in streamlining the fulfillment process. Users find it advantageous for automation and competitive pricing. However, some suggest there is room for improvement, particularly regarding customer service and additional features.

Key Strengths

  • Easy integration with Shopify, simplifying fulfillment.
  • Automatic notifications and updates for sellers and customers.
  • Competitive pricing compared to other courier services.
  • Reduced manual input, errors, and ease of scheduling pick-ups.
  • Continuous updates on the tracking system.

Common Concerns

  • Lack of features to notify customers when packages are on the way.
  • Customer service needs improvement, with some reports of unresponsiveness.
  • Some bugs are present, particularly with payment options and email notifications.
  • Inconvenience in manual customer notifications and sorting of orders.
  • Improvement needed in the response time to address bugs and other issues.

Final Thoughts

Overall, "GoGo Xpress" is well-received for its ability to streamline delivery processes and offer cost-effective solutions for merchants. While there are noted limitations and areas for enhancement, the app's current strengths in integration and user experience make it a valuable tool for many online sellers.

podsourcephilippines

Sep 19, 2024  on Shopify

Great app in streamlining fulfillment process. I hope future updates would have the ff: - extended processing cutoff instead of 12mn for next day booking - integrate order numbers via remarks - shopify checkout integration to integrate barangays But nonetheless, it's a good app.

EASY ACTIVE

Sep 19, 2024  on Shopify

This app simplifies our fulfillment process a lot & is super easy to use. I don't need to manually place the shipping details on the website anymore. It also automatically updates the fulfillment of the order once the pick up is booked. Only problem is there is no update / feature to inform the customer that the package is on its way.

Dragon's Hoard PH

Apr 26, 2024  on Shopify

Really great for streamlining the process of booking and paying for deliveries. Using this has significantly reduced the errors that can occur during the booking process. GGX offers more competitive rates to Shopify merchants, which is also very appreciated. The tracking link they provide is also always updated so you always have an idea of where your parcel is (compared to LBC where they update tracking info so slowly that their tracking system only reflects anything after its already delivered.) UX is one of the better ones I've seen among shipping company Shopify apps in the Philippines (maybe even the best one) There are some bugs in the app and the ones I reported months ago that have yet to be addressed. The biggest ones are (1) How sometimes the GCash option bugs out and doesn't let me pay while booking and (2) That the app messes with Shopify's automated shipping confirmation emails so that I have to manually email customers that there are updates with their order. Though workarounds are easy enough, it's still inconvenient to have to email customers manually so that there's a record of shipping info being sent on the order timeline in Shopify. Because the team is slow to address bugs, I'm not expecting that major changes or updates will be made to the app any time soon, but honestly it generally works great and has a clear enough UX that I'm still happy to stay in business with GGX. I hope GGX continues to invest in their Shopify App team so they can continue to stay ahead and by maintaining and improving this app.

Denker Philippines

Mar 04, 2024  on Shopify

I love how the GGX shopify app is so easy to use, it is still lacking a bit in features but while it is under development, the user-experience is great

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