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Customer reviews: Globo Mega Menu, Navigation

Develop by Globo.io

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (802)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

Petite Gazelle Atelier

May 19, 2025  on Shopify

This app is very easy to use and when I needed help Sarah solved the issue quickly.

Dmitry Arch Sketches

May 17, 2025  on Shopify

Hello, I had an issue with my Shopify Site concerning Footer menu. I didn't resolve this issue directly in Shopify chat, and I decided to install Globo Mega Menu with intention to receive a help there. It was not a mistake at all. Though I didn't use the possibilities of Globo, my consultant Henry and Globo team discovered the option to create Footer menu as the internal Shopify option. I'm very thankful to Henry and Globo team for their competent assistance! Maybe in future I will take the advantages from the Globo resources as well.

fraganciascompany

May 16, 2025  on Shopify

La Atención de primera un 10 para Helen, rápida y resolutiva, recomendable 100% gracias!!

The Catering Place

May 16, 2025  on Shopify

Fantastic Menu App! Globo Mega Menu has completely transformed the navigation on my site. It's easy to set up, highly customizable, and looks great on both desktop and mobile. The drag-and-drop interface makes organizing menu items a breeze, and the support team is very responsive and helpful. Highly recommended if you're looking for a professional and user-friendly mega menu solution!

Beauty For Days

May 16, 2025  on Shopify

Sarah is a expert — she helped me in just 2 seconds.

DTF Transfer Nation

May 15, 2025  on Shopify

Henry was very helpful!

Bretels.nl

May 15, 2025  on Shopify

Good menu app and great service from Sarah!

DeckMart Building Supplies

May 14, 2025  on Shopify

we like the application. It is friendly and customizable

Tobacco Lifestyle, Lucky Time Enterprises Limited

May 14, 2025  on Shopify

The Globo support team is very quick on assisting and resolving issues as well as guiding on how to setup the Mega Menu. Thanks for your speed.

Stars & Stripes

May 13, 2025  on Shopify

Good and fast support. My issue was resolved within a few minutes.

Keychron Portugal

May 13, 2025  on Shopify

The app is perfect, the customer service very nice, resolve of my problem quickly, my menu works fine, highly recommend.

Glitter Karma

May 12, 2025  on Shopify

Absolutely impressed by the support from Sarah and the Globo Mega Menu team. I encountered a conflict where both the default Shopify menu and the new Globo menu were displaying at the same time. Sarah responded within minutes, and to my surprise, she quickly coordinated with the developer team to fix the issue flawlessly. On top of that, Sarah also went the extra mile to recommend the most suitable plan for my needs and even helped me apply for a discount (although I had already made the purchase because I couldn't wait to get started). Their efficiency, clarity in communication, and technical problem-solving skills truly exceeded my expectations. I really appreciate their proactive attitude, patience, and the speed at which they handled the problem. Highly recommend both the app and the amazing support team—they made me feel confident and supported during a critical moment for my store.

Tobacco Lifestyle, Lucky Time Enterprises Limited

May 11, 2025  on Shopify

Globo is providing excellent online support and is dedicated to resolve any issues swiftly. We are happy with the solution and their support. Highly recommended app.

Lancaster Gift Box

May 09, 2025  on Shopify

Amazing app and support! The overall ratings for this app was the reason I selected to try it on a clients storefront but it was missing one feature I needed for their custom theme. I reached out to support and Sarah responded super quick with a fix. Using the Mega Menu app is so simple and intuitive and the front-end usability is perfect. I'd highly recommend this app.

AKIVA TECH

May 09, 2025  on Shopify

Sarah was a great help. I had mistakenly clicked something I didn't mean to and she helped me sort it out. Thank you

Morphing Essentials

May 09, 2025  on Shopify

I had a problem with mobile menu. I made a chat with support team and in just 20 minutes everything was working great. Great job.. Keep up like that.

nabè

May 08, 2025  on Shopify

Absolutely the best menu app I’ve ever used! The interface is super intuitive and packed with useful features, making it easy to navigate and customize. Even though the app is very user-friendly, I ran into a couple of things I couldn’t figure out on my own — but the support team was amazing! They responded incredibly fast and helped me solve everything in no time. Truly top-notch service. Highly recommended!

MuRho Solutions Pte Ltd

May 08, 2025  on Shopify

I'm really pleased with Globo Mega Menu Support's responsiveness. They were able to effectively solve the issue I had with the tablet and mobile menu and provided a helpful explanation of the cause.

The Accessories Store

May 07, 2025  on Shopify

just started using the app, love the ease of use and customising options though. Only hope y'all would let me remove the watermark for the link list in the free plan till i dont grow my business to get the professional plan.

Alchemy London

May 05, 2025  on Shopify

incredible customer service! I had quite a list of custom requests for the team to help me with and they were so quick to help me with all - went above and beyond. thank you so much!

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