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Customer reviews: Globo Mega Menu, Navigation

Develop by Shopify

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,094)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

suncreatoutdoor

Jan 16, 2026  on Shopify

Plumber Supplies Australia

Jan 15, 2026  on Shopify

Helen was particularly helpful with resolving my issue today. Fast and clear communication. Looking forward to getting the most from the app!

Mymosa Paris

Jan 15, 2026  on Shopify

Great support, thank you Helen for your kind help. Very reactive and quick resolution of our requests.

Casa Divina Luxury Living

Jan 14, 2026  on Shopify

Fantastic app with top-notch support. This app makes managing our Shopify store menu easy and effective. It is simple to use, very flexible, and lets us tailor the navigation exactly how we want. That has made a noticeable difference in how smooth and user-friendly the store feels for customers. The support team really stands out as well. They are quick to respond, knowledgeable, and genuinely helpful. Whenever we had a question or needed a small tweak, they got back to us fast and fixed it without hassle. Overall, a great experience.

Purabox

Jan 13, 2026  on Shopify

excelente soporte técnico, me ayudaron rápido a solucionar mi problema a la integración del menú

2Magpies

Jan 13, 2026  on Shopify

Easy app to work with, easy team to get support from and as usual from my experience with other apps from these guys, Helen is a legend.

Smash Padel

Jan 12, 2026  on Shopify

Great service, helen help me to solve an issue, the app works great and my sales have increased 10%

Wiener and Friends

Jan 12, 2026  on Shopify

Intuitivt, enkelt, praktiskt OCH snyggt!

Jade Crafts Shetland

Jan 10, 2026  on Shopify

Love my new mega menu its goes perfectly with my shopify website. Easy to use and design and the customer support is great. I recently asked a support question and I had it answered and sorted within a day, even with the time difference. Amazing app! Thanks again for your help!

Golden Quartz

Jan 09, 2026  on Shopify

experience was smooth and easy, the customer care guided me so well and sorted my problem. Helen helop me a lot to fix my menu items. She is just amazing!!

Lightweight Fly Shop

Jan 08, 2026  on Shopify

So far, so good. Annie with customer support was great!

Hollakidz

Jan 08, 2026  on Shopify

easy to setup

Gemstone Galaxy

Jan 08, 2026  on Shopify

Very Good Support by Helen as she solved all my queries on time and accurately

Nutribrands

Jan 07, 2026  on Shopify

Great customer support - Helen assisted us.

Aseel North

Jan 07, 2026  on Shopify

Excellent support and a great app overall. The Globo team was incredibly responsive and professional, and they didn’t stop until the issue was fully resolved on the live site (not just the editor). Special thanks to Annie and the dev team for their patience and clear communication. Highly recommend this app if you want both functionality and real support behind it. — Aseel North

AMS

Jan 07, 2026  on Shopify

The globo menu works great. I walked into a problem i could not fix myself. Sarah from Globo helpt me out great with my issue!

Rainbow Lane Store

Jan 06, 2026  on Shopify

Very simple to use app, and help team were very supportive. Helen really helped me sort what i needed!

Helvetpiactér

Jan 06, 2026  on Shopify

Excellent app with outstanding customer support! I've been using Globo Mega Menu for my store and it's been a fantastic tool for creating professional navigation menus. The drag-and-drop builder is intuitive and the customization options are extensive. What really stands out is their customer support! I recently had an issue with horizontal scrolling on my website, and Helen from the Globo team was absolutely amazing. She quickly identified the problem and fixed it in no time. Her professionalism and efficiency were outstanding - she really went above and beyond to help. The app itself offers great value with plenty of features even in the free plan, and the premium features are well worth it. Highly recommend both the app and their support team! Thank you, Helen, for your excellent help!

TCGVAULT

Jan 05, 2026  on Shopify

Good support! Helen was very helpful. Works really well.

BLOOME

Jan 05, 2026  on Shopify

Great app and outstanding support! This app does an excellent job managing the menu of our Shopify store. It’s intuitive, flexible, and allows us to customize the navigation exactly the way we need, improving both usability and the overall customer experience. On top of that, the support team is truly outstanding: fast, professional, and always willing to go the extra mile to help. Any time we had a question or needed a small adjustment, they responded quickly and solved it efficiently. Highly recommended if you’re looking for a reliable menu management app with top-tier customer support!

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