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Customer reviews: Globo Mega Menu, Navigation

Develop by Shopify

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (976)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

Lab Grown Diamond Demo

May 27, 2025  on Shopify

The team are so supportive! I ran into challenges setting up the mega menu, but the support team was responsive and patient—especially Sarah! She went above and beyond to guide me through every step with clear, thorough answers. The issue was resolved quickly, and now the feature works perfectly!

VXAparts Online Store

May 27, 2025  on Shopify

Quick answer and helpful agent! Really appreciate the help. App itself really straightforward

EmerDepot Medical Supplies

May 27, 2025  on Shopify

I had a few issues with the configuration, and surprisingly — despite it being the weekend and quite late at night — the support team was available and responsive. Thank you for your extended and kind service. Really appreciate the dedication!

URBAN BLOODLINE

May 26, 2025  on Shopify

It make some flash error sometime because it show first old menu and after 1 second show this menu from Globo Mega Menu. Maybe need to see the speed.

SolariiJewelry

May 25, 2025  on Shopify

Sarah态度好,为我解决了不少问题,非常推荐

maamgic

May 22, 2025  on Shopify

good customer service!

Norsat International Inc.

May 22, 2025  on Shopify

I've had a great experience with the app so far, and I want to highlight how impressed I was with the customer support. I reached out with an issue and received a quick response. Sarah was professional, helpful, and resolved everything much faster than I expected.

Äventyrsbutiken

May 22, 2025  on Shopify

Had some issues with getting the menu adapted, got great support at an instant, they also helped out with other items I couldn't figure out. Much better then our last menu

Gee BJJ Kimonos

May 21, 2025  on Shopify

Great customer service!

Ella Yoo Jewelry

May 20, 2025  on Shopify

Definitely recommend this app. Support is very patient, knows what the issue is and they fix it!

Nordic Catch

May 19, 2025  on Shopify

Huge improvement to the standard menu in my Shopify theme! Took some getting used to on choosing the layouts I liked, but now that I've got it all done, there's been great feedback from customers. I had an issue with something displaying properly on mobile, and Sarah from customer support was able to address it and fix quickly! Thanks!

Petite Gazelle Atelier

May 19, 2025  on Shopify

This app is very easy to use and when I needed help Sarah solved the issue quickly.

Dmitry Arch Sketches

May 17, 2025  on Shopify

Hello, I had an issue with my Shopify Site concerning Footer menu. I didn't resolve this issue directly in Shopify chat, and I decided to install Globo Mega Menu with intention to receive a help there. It was not a mistake at all. Though I didn't use the possibilities of Globo, my consultant Henry and Globo team discovered the option to create Footer menu as the internal Shopify option. I'm very thankful to Henry and Globo team for their competent assistance! Maybe in future I will take the advantages from the Globo resources as well.

fraganciascompany

May 16, 2025  on Shopify

La Atención de primera un 10 para Helen, rápida y resolutiva, recomendable 100% gracias!!

The Catering Place

May 16, 2025  on Shopify

Fantastic Menu App! Globo Mega Menu has completely transformed the navigation on my site. It's easy to set up, highly customizable, and looks great on both desktop and mobile. The drag-and-drop interface makes organizing menu items a breeze, and the support team is very responsive and helpful. Highly recommended if you're looking for a professional and user-friendly mega menu solution!

Beauty For Days

May 16, 2025  on Shopify

Sarah is a expert — she helped me in just 2 seconds.

DTF Transfer Nation

May 15, 2025  on Shopify

Henry was very helpful!

Bretels.nl

May 15, 2025  on Shopify

Good menu app and great service from Sarah!

DeckMart Building Supplies

May 14, 2025  on Shopify

we like the application. It is friendly and customizable

Tobacco Lifestyle, Lucky Time Enterprises Limited

May 14, 2025  on Shopify

The Globo support team is very quick on assisting and resolving issues as well as guiding on how to setup the Mega Menu. Thanks for your speed.

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