Givego

Develop by Shopify

Free App

Enhance & Extend Your Customer Service with Givego Experts

Plug and play

Expert connection

Post purchase video analysis

In-app messaging

Content availability

Seamless customer journey

About Givego

Launched Oct 11, 2022

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

We offer a whole new level of customer engagement & support through our team of certified experts.

When traditional customer service ends, Givego begins. Givego extends your brands customer service by connecting your customers with experts who are available to help them get better at the activity they bought your product for. Givego adds value to your shopping cart, resulting in greater conversion rates, brand loyalty, and life time value. Customers check out, receive a free credit for Givego, giving them the ability to make their first connection with a certified expert for free.

Expert connection gives your customers the support they need, when they need it.
Post purchase video analysis, in app messaging and content are available 24/7.
Seamless customer journey with Givego's plug & play Performance Plan adds value.

Pros

Enhances and extends traditional customer service
Connects customers with certified experts to improve their proficiency in the activity related to the product
Increases brand loyalty and lifetime value
Increases conversion rates and adds value to the shopping cart experience
Provides a seamless customer journey with plug & play Performance Plan
Offers post-purchase video analysis, in-app messaging, and 24/7 content availability
First connection with a certified expert is free for customers

Cons

May not appeal to customers who prefer traditional customer service methods
Potential additional costs after the first free expert connection
Users might face challenges in coordinating with experts for live support
Requires users to adapt to a new platform for support, potentially causing a learning curve

Top Helpful Reviews

VIEW.TO.KILL

Oct 13, 2022 on Shopify

A go to app to help increase conversions and to give our customers an incentive to get better with our products. Really excited and can't wait to see more results.