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Customer reviews: Gifty ‑ Gift Wrap & Options

Develop by OwlMint

Reviews (15)

Overall rating
3.7

What Merchants Think

Overall, merchants have mixed feelings about "Gifty ‑ Gift Wrap & Options." While some praise its features and ease of use, others have encountered persistent issues and customer service challenges. The app has the potential to significantly enhance the shopping experience with gift options, but reliability and service are areas for improvement.

Key Strengths

  • Ease of installation and setup
  • Intuitive interface that enhances customer experience
  • Responsive and supportive customer service
  • Ability to customize for complex themes
  • Success in increasing conversion rates

Common Concerns

  • Technical glitches and bugs affecting message and data display
  • Inconsistent and sometimes slow customer support
  • Issues with subscription billing and communication during changes
  • Lack of reliability over time, perceived as being in a beta stage

Final Thoughts

"Gifty ‑ Gift Wrap & Options" has the promise of being a valuable addition to any Shopify store seeking to offer gift-wrap solutions. While some users enjoy its design and functionality, ongoing technical issues and communication gaps must be addressed. For merchants requiring reliable software and excellent support, these points are crucial for continued use and recommendation.

Lulla-Buy

Jan 05, 2023  on Shopify

It works most of the time where it captures the gift message and gift wrapping, but it's very buggy, often it cuts off a message midway, the dashboard doesn't show any real data (just says no orders yet). Definitely not worth what they charge.

Thanks a Bunch Florist

Nov 16, 2021  on Shopify

I use this app and have problems no one bothers to get back to me with support. I have contacted them 6 times and to no avail

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