Reviews: GiftKart: Cashback & Gift Card

Customer reviews: GiftKart: Cashback & Gift Card

Reviews (139)

Overall rating

4.9

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What Merchants Think

Overall, merchants have a positive view of the "GiftKart: Cashback & Gift Card" app, appreciating its robust features and exceptional customer support. Many users have utilized the app for promotions and gift card customization, citing successful implementation and ease of use. While there are some criticisms, particularly regarding specific feature limitations, the swift and helpful support from the development team stands out as a recurring positive theme among reviews.

Key Strengths

Seamless integration with Shopify and Klaviyo.
Prompt and comprehensive customer support, often highlighted as a standout feature.
Customizable features that meet specific merchant needs.
Particularly effective for Cashback promotions and seasonal gift card campaigns.

Common Concerns

Issues with the personalized video message feature, especially on mobile devices.
Bugs and limitations in the functionality of the gift card page editor.
Concerns about refunds, though typically resolved with customer support intervention.

Final Thoughts

"GiftKart: Cashback & Gift Card" app is generally well-received by merchants, praised for its adaptability, easy setup, and sterling customer service. While there are certain areas that require attention, the app’s benefits in enhancing promotional campaigns and providing personalized solutions offer significant value to merchants.

Capy

Nov 22, 2024 on Shopify

The app generally seems like it'd be useful if you want the full range of features, but I only tested the personalized video message as that was 1 of 2 primary features we were looking for. I really wanted this to work but the personalized video gift messaging experience basically doesn't work on mobile devices (for the gift receiver), which effectively makes this feature useless. As implemented, it's shameful to even promote this as a working feature in the listing. If you open this the gift card page on a mobile browser, you can't actually play the video and you need to download the video to your phone- and even then I wasn't able to open/watch it during testing. This means that 90%+ of gift receivers would likely never even watch the video message recorded for them by the sender. Another nit is that the gift card page editor doesn't treat image sizes properly and distorts the aspect ratio even when providing the "ideal" image resolution as suggested. When I contacted developer about the video play issue they cited browser limitations, but there are other apps that offer QR-code based personalized video messages that certainly don't suffer from this debilitating limitation. More likely poor feature design.