GiftKart: Cashback & Gift Card logo

Customer reviews: GiftKart: Cashback & Gift Card

Develop by Skai Lama

Reviews (139)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive view of the "GiftKart: Cashback & Gift Card" app, appreciating its robust features and exceptional customer support. Many users have utilized the app for promotions and gift card customization, citing successful implementation and ease of use. While there are some criticisms, particularly regarding specific feature limitations, the swift and helpful support from the development team stands out as a recurring positive theme among reviews.

Key Strengths

  • Seamless integration with Shopify and Klaviyo.
  • Prompt and comprehensive customer support, often highlighted as a standout feature.
  • Customizable features that meet specific merchant needs.
  • Particularly effective for Cashback promotions and seasonal gift card campaigns.

Common Concerns

  • Issues with the personalized video message feature, especially on mobile devices.
  • Bugs and limitations in the functionality of the gift card page editor.
  • Concerns about refunds, though typically resolved with customer support intervention.

Final Thoughts

"GiftKart: Cashback & Gift Card" app is generally well-received by merchants, praised for its adaptability, easy setup, and sterling customer service. While there are certain areas that require attention, the app’s benefits in enhancing promotional campaigns and providing personalized solutions offer significant value to merchants.

Jazwares

Dec 10, 2024  on Shopify

The app’s robust features, including customization options and seamless Klaviyo integration, made launching a major gift card promotion smooth and successful. What truly stood out was the team’s prompt and thorough support; they went above and beyond to help us configure everything on a tight deadline. Highly recommended for merchants looking for enhanced gift card flexibility and control.

Kemimoto

Dec 05, 2024  on Shopify

We are utilizing this app for our Cashback promotion, and it has exceeded our expectations. It's incredibly easy to set up and seamlessly integrates with Shopify.

Capy

Nov 22, 2024  on Shopify

The app generally seems like it'd be useful if you want the full range of features, but I only tested the personalized video message as that was 1 of 2 primary features we were looking for. I really wanted this to work but the personalized video gift messaging experience basically doesn't work on mobile devices (for the gift receiver), which effectively makes this feature useless. As implemented, it's shameful to even promote this as a working feature in the listing. If you open this the gift card page on a mobile browser, you can't actually play the video and you need to download the video to your phone- and even then I wasn't able to open/watch it during testing. This means that 90%+ of gift receivers would likely never even watch the video message recorded for them by the sender. Another nit is that the gift card page editor doesn't treat image sizes properly and distorts the aspect ratio even when providing the "ideal" image resolution as suggested. When I contacted developer about the video play issue they cited browser limitations, but there are other apps that offer QR-code based personalized video messages that certainly don't suffer from this debilitating limitation. More likely poor feature design.

Barò Cosmetics

Oct 15, 2024  on Shopify

We're using this App for Cashback promotion. It works very well. Easy to set up, very well integrated with Shopify. The plus is the support: they effectively and quickly helped us in some customization we needed.

BREDSY

Sep 03, 2024  on Shopify

Doesn't even deserve one star I wrote and talked, they said they would give me my money, but they didn't. Give me my money back. If I don't get an answer from you, I will write again. I do not recommend it to anyone for now. I just talked to the support team and they solved my problem so thank you this is great The only problem was that I didn't use the application, so I wanted to get my money back since I didn't use it. I gave it 5 stars again, my problem was solved, great

ADAH BY LEESHA

Sep 02, 2024  on Shopify

I was looking for a very particular usecase and this app solved that for me, I must have tried 8-10 apps but finally this was the one that met my usecase. The team and support is also super quick, absolutely a delight to have such Shopify apps that makes the merchant's life easier

iota

Aug 28, 2024  on Shopify

Still in the early days of testing out this app, but so far it's been quite good. There are a few (relatively secondary) issues/bugs to work through but overall it's been a positive experience thus far. Will check back in with an update (good or bad) within another few months.

Three Bird Nest

Jan 18, 2024  on Shopify

Great app but most importantly the best customer service I have ever received. Their team, especially Sid, is always responding promptly and always willing to help us in any way. I really appreciate their help with our random questions and requests that we keep throwing at them.

FORLOH

Dec 13, 2023  on Shopify

If you need a Gift Card app for the holidays or promotional times, this app is for you. The customer service team was incredibly helpful in working out a few issues on our side and then going above and beyond to create a few more add-ons that would fully support the promotion we are currently running! I highly recommend them.

Historic Images

Dec 11, 2023  on Shopify

Sid and the Skai Lama team were fantastic! They custom-developed a feature for us, and it has worked wonderfully and really opened up a new way for our customers to enjoy our products. The Giftkart app itself has been a great addition to our store, and we really appreciate the app and the service. Thanks for a great app!

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