Gentoo has been great for helping answer simple questions customers have while shopping online, and with a little bit of training can handle more complex questions too. Cobb has been very helpful in getting everything set up and checking in to make sure everything is running smoothly.

Starting a Shopify store can be overwhelming, especially when it comes to customer support. Gentoo made it feel effortless—like having a smart, friendly agent from day one. Plus, the penguin mascot is absolutely adorable and adds a fun touch to the experience

It has been a solid experience working with Gentoo AI. Our store deals with a high volume of parts and constantly changing models of electric scooters. With our Penguin employee helping us, we are able to quickly and efficiently provide correct parts, info etc. to customers. This equates to fast answers and interactions that then help with sales. The AI points customers to the correct parts and product pages for purchase. Sales we might have lost if we were missing the chats when we are helping other customers. It even speaks different languages which is extremely helpful. Our Penguin employee takes the first steps in helping the online customer while we are then able to use our time better to tackle more in depth questions and customer service. The support has been great and they are fast to respond. They are constantly adding more and more features. Very happy to be on the ground floor and growing with this product. Time to get yourself a Penguin!