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Customer reviews: Genie Product Options, Variant

Reviews (24)

Overall rating
4.2

What Merchants Think

Merchants generally have mixed feelings about the "Genie Product Options, Variant" app. While many praise the app's ease of use, quick implementation, and exceptional customer support, others express concerns about its reliability and impact on store operations.

Key Strengths

  • Easy to implement and use
  • Excellent customer support, often cited as responsive and helpful
  • Capability to add custom functions upon merchant request

Common Concerns

  • Occasional reliability issues, such as service downtimes
  • Potential security risks, with reports of product deletions
  • Challenges with retrieving refunds

Final Thoughts

"Genie Product Options, Variant" has received positive feedback for its functionality and outstanding customer service, which are key highlights for merchants. However, technical issues and reliability concerns have affected some users, suggesting there's room for improvement to ensure consistent performance and trustworthiness.

Craftkings

Feb 08, 2025  on Shopify

Doesn't work and no refund so far

Calmie

Sep 01, 2024  on Shopify

This is the most useless app ever. It's certainly not working and the support team is unresponsive. I have 2 orders without necessary details because of the app.

Steph's Sketches

Aug 16, 2023  on Shopify

It was all going so well until this app deleted two of my products on my Shopify store. Both of these products are customisable products with a ton of variants. It took me around a day to realise what had happened. Both products were completely erased from my store and has taken me hours and hours to rebuild, not to mention the amount of sales I have lost as a result. A serious security violation and therefore I do not trust this app.

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