Reviews: Genie Product Options, Variant

Customer reviews: Genie Product Options, Variant

Reviews (24)

Overall rating

4.2

5

11
4
3
2

1
1

3

What Merchants Think

Merchants generally have mixed feelings about the "Genie Product Options, Variant" app. While many praise the app's ease of use, quick implementation, and exceptional customer support, others express concerns about its reliability and impact on store operations.

Key Strengths

Easy to implement and use
Excellent customer support, often cited as responsive and helpful
Capability to add custom functions upon merchant request

Common Concerns

Occasional reliability issues, such as service downtimes
Potential security risks, with reports of product deletions
Challenges with retrieving refunds

Final Thoughts

"Genie Product Options, Variant" has received positive feedback for its functionality and outstanding customer service, which are key highlights for merchants. However, technical issues and reliability concerns have affected some users, suggesting there's room for improvement to ensure consistent performance and trustworthiness.

Blake & Taylor Chalk Furniture Paint

Feb 12, 2025 on Shopify

Very happy with this app and the customer service. I needed some extra code to tailor my order confirmation emails and it was done for me easily.

Sheepskin Slippers SA

Nov 19, 2024 on Shopify

Simple to implement and easy to use! We had a few support queries and the Genie team replied in no time - excellent after sales service.

Box of 9 Magnets

Nov 08, 2024 on Shopify

I had a fantastic experience with Genie Product Options' customer service. Their team responded quickly and professionally to all my inquiries, providing clear and helpful answers. Robin went above and beyond to ensure that information was clear and made the entire process seamless. I wish every company has a Robin!

WINDOWS DOORS ONLINE

Oct 18, 2024 on Shopify

I recommend this App. The customer service is great. We had an issue and it was rectified within the day. These guys also created and new function within the app upon my request. I highly recommend them as they have been very helpful and an asset to our business. Keep up the good work!

Calmie

Sep 01, 2024 on Shopify

This is the most useless app ever. It's certainly not working and the support team is unresponsive. I have 2 orders without necessary details because of the app.

Mein Shop

Jan 16, 2024 on Shopify

We use the app for our shop. Everything is working great. Great customer service, quick help. Thank you

Steph's Sketches

Aug 16, 2023 on Shopify

It was all going so well until this app deleted two of my products on my Shopify store. Both of these products are customisable products with a ton of variants. It took me around a day to realise what had happened. Both products were completely erased from my store and has taken me hours and hours to rebuild, not to mention the amount of sales I have lost as a result. A serious security violation and therefore I do not trust this app.

Ted Store

Jun 13, 2023 on Shopify

"Service Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later." not very reliable...