Reviews: GDPR Legal Cookie by iubenda

Customer reviews: GDPR Legal Cookie by iubenda

Reviews (416)

Overall rating

4.5

5

31
4
3

1
2

1
1

7

What Merchants Think

Overall, merchants have diverse opinions on "GDPR Legal Cookie by iubenda". While many appreciate the app's functionality and the responsive support team, others express concerns about the app's integration issues and inconsistent customer service experiences. Users praise the app for meeting their needs, but some have encountered technical challenges that required intervention from support or external developers.

Key Strengths

Responsive and friendly customer support, often praised for quick and effective solutions.
Ease of use in configuring the app once functioning correctly.
Generally satisfactory performance over long-term use, with many loyal users.

Common Concerns

Contact support is sometimes inconsistent, with some users facing delays or unhelpful responses.
Integration issues, particularly with Shopify, affecting cookie functionality and site analytics.
Lack of comprehensive documentation or guidance for advanced configurations like Tag Manager.
Occasional technical glitches affecting cookie banner visibility.

Final Thoughts

The "GDPR Legal Cookie by iubenda" app is well-regarded for its compliant features and the quality of its customer support. However, merchants' experiences vary widely, with some facing challenges that hinder its effectiveness. While it has maintained a loyal user base through its utility and support responsiveness, potential users should be prepared for potential technical issues that may require additional support or technical expertise to resolve.

Kameco

Mar 22, 2025 on Shopify

This app works perfectly without any issues! Everything runs smoothly and reliably. But what really impressed me is the customer service—they do an outstanding job and even go beyond what they actually need to do. That kind of support is rare and truly appreciated. Highly recommended!

4Techs R&D

Jan 15, 2025 on Shopify

Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.

rotweiss

Jan 12, 2025 on Shopify

Great support.

sevengardens.shop

Dec 01, 2024 on Shopify

I had a technical problem with a link that didn't work. Customer service responded very quickly to my request and they were able to solve my problem promptly. I am very satisfied with the customer service overall.

Radka Sillerova Atelier

Nov 26, 2024 on Shopify

A great service and a very fast solution of a problem. Thank you very much! I am very satisfied.

Pace

Nov 10, 2024 on Shopify

App works great and the support is actually awesome.

motogorilla

Nov 05, 2024 on Shopify

So einfach einzustellen. Hatte Probleme, dass der Cookie Banner nicht auf gepoppt ist. Der Support hat sehr schnell geholfen

Herm. Stegmann GmbH

Oct 29, 2024 on Shopify

the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional. And the app still works. It couldn't be better.

earlybird coffee

Oct 20, 2024 on Shopify

I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!

Naughtees

Sep 24, 2024 on Shopify

All I have to say, very fast, effective and kind Support. Thank you

SUPERCOEUR

Sep 20, 2024 on Shopify

Make the Job and not expensive Also support is cool

www.buyon.at

Sep 18, 2024 on Shopify

Ein super Support Team für das GDPR Legal Cookie Banner! Ich hatte das Problem das der Banner im Shop nicht angezeigt wurde,nach Meldung beim Support wurde innerhalb von Minuten geantwortet und sich um das Problem angenommen. Sie haben sich die App und meinen Shop angesehen und auch mit Gastzugang die Meta überarbeitet. Der Fehler lag leider bei meinem Shop im Theme Code darauf haben Sie mich hingewiesen und auch Lösungsvorschläge unterbreitet. Wenn jeder Support so arbeiten würde, wäre ich sehr glücklich.

Schlafmodus

Sep 12, 2024 on Shopify

Sehr freundlich und hilfreich. Mein Problem wurde schnell gelöst. Danke

SynthonicAudio

Sep 01, 2024 on Shopify

Top support

Luvia Cosmetics

Aug 29, 2024 on Shopify

very capable, fast and professional support team. I highly recommend it!

Arqala

Aug 08, 2024 on Shopify

Very happy with the Customer Support Service. I had a little problem moving the Fingerprint to the Footer Menu, but I got a fast a comprehensive reply from Sahar, which resolved the issue.

VANDAMM®

Jul 31, 2024 on Shopify

Ok, plötzlich erschien the banner nicht mehr. Und Support Team hat wirklich sofort meine emails geantwortet und auch sofort den Fehler behoben. Da kann mann nur sagen, besser gehts nicht. Danke schön an Sahar und Team

STRAYZ

Jul 25, 2024 on Shopify

Super schneller und ausführlicher Support! Vielen Dank für deine Hilfe Sahar!

Magulo

Jul 07, 2024 on Shopify

Super-App läuft ohne Probleme und wenn es mal Probleme geben sollte gibt es einen super Support der schnell hilft

The Olfactive Avenue

Jul 04, 2024 on Shopify

Wir hatten Probleme nach der Installation von anderen Apps, die den Cookie Banner blockiert haben. Sahar hat uns aber sehr schnell geholfen. Top Support. Vielen lieben Dank!