What Merchants Think

Overall, merchants have diverse opinions on "GDPR Legal Cookie by iubenda". While many appreciate the app's functionality and the responsive support team, others express concerns about the app's integration issues and inconsistent customer service experiences. Users praise the app for meeting their needs, but some have encountered technical challenges that required intervention from support or external developers.

Key Strengths

• Responsive and friendly customer support, often praised for quick and effective solutions.
• Ease of use in configuring the app once functioning correctly.
• Generally satisfactory performance over long-term use, with many loyal users.

Common Concerns

• Contact support is sometimes inconsistent, with some users facing delays or unhelpful responses.
• Integration issues, particularly with Shopify, affecting cookie functionality and site analytics.
• Lack of comprehensive documentation or guidance for advanced configurations like Tag Manager.
• Occasional technical glitches affecting cookie banner visibility.

Final Thoughts

The "GDPR Legal Cookie by iubenda" app is well-regarded for its compliant features and the quality of its customer support. However, merchants' experiences vary widely, with some facing challenges that hinder its effectiveness. While it has maintained a loyal user base through its utility and support responsiveness, potential users should be prepared for potential technical issues that may require additional support or technical expertise to resolve.