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Customer reviews: Complianz GDPR Cookie Consent

Develop by complianz

The Shopify GDPR Legal Cookie app helps merchants comply with data privacy regulations like GDPR and CCPA. This review covers its features, pricing, and real user feedback to help you decide if it's the right solution for your store.

Reviews (242)

Overall rating
3.8

What Merchants Think

Overall, merchants have diverse opinions on "GDPR Legal Cookie by iubenda". While many appreciate the app's functionality and the responsive support team, others express concerns about the app's integration issues and inconsistent customer service experiences. Users praise the app for meeting their needs, but some have encountered technical challenges that required intervention from support or external developers.

Key Strengths

  • Responsive and friendly customer support, often praised for quick and effective solutions.
  • Ease of use in configuring the app once functioning correctly.
  • Generally satisfactory performance over long-term use, with many loyal users.

Common Concerns

  • Contact support is sometimes inconsistent, with some users facing delays or unhelpful responses.
  • Integration issues, particularly with Shopify, affecting cookie functionality and site analytics.
  • Lack of comprehensive documentation or guidance for advanced configurations like Tag Manager.
  • Occasional technical glitches affecting cookie banner visibility.

Final Thoughts

The "GDPR Legal Cookie by iubenda" app is well-regarded for its compliant features and the quality of its customer support. However, merchants' experiences vary widely, with some facing challenges that hinder its effectiveness. While it has maintained a loyal user base through its utility and support responsiveness, potential users should be prepared for potential technical issues that may require additional support or technical expertise to resolve.

Vasenglück

Aug 24, 2025  on Shopify

We experienced recurring problems with this app. One major issue: the cookie banner went offline for a long time because an update was supposed to be triggered manually. Unfortunately, there was no notification about this – you only see it if you actively open the app. This meant our tracking was not working properly for a long time. Another frustration: technical support is only possible via installing a separate support app. This is very unusual compared to other Shopify apps, where normal backend access is sufficient. The final straw (and the reason we uninstalled the app): without making any changes in our shop, the cookie banner simply disappeared. It had been active in the settings, yet suddenly our Klaviyo newsletter signup forms were no longer visible in the shop. After some digging, we discovered it was caused by the cookie banner app. As a result, Google Ads performance also dropped drastically since no data was being sent. In summary, this app caused us significant business damage, and we cannot recommend it.

zahnimarkt.com

Aug 14, 2025  on Shopify

As other users have already mentioned several times here, the app is nothing but trouble. Support is not very helpful, and we as customers have to fix the problems caused by the update from the Complianz team. That's pretty bold. Technical support can only help if you sign an agreement and download the Metafield Guru app (?!), which I find very dubious overall. Other apps are able to solve such problems via developer access. If the team does not contact us with an alternative solution after this review, we will delete the app and use another one.

haptik - schöne Dinge für jeden Tag

Aug 11, 2025  on Shopify

I had a problem with the display of the cookie banner after switching languages in the store manually. The complianz team looked at the problem and as soon as their technical team got involved, they were able to resolve the issue. Now the app works as expected. Thanks!

Fuchsdeifeswuid Dirndl

Jul 16, 2025  on Shopify

Since the switch to "Complianz" we do have a lot of problems with this app. E.g. on mobile devices (tested on Google Pixel 7A, Android 16) the banner pops up on every page we open. Test many different browsers (Chrome, FF, Opera, Brave). That essentially makes it impossible to browse our site or buy something! Never had any problems with the "old" version of the app!

DECORAMI

Jun 24, 2025  on Shopify

The app launched updates without informing me and as I didn't go into the app to accept it (as I didn't know about it), our entire tracking broke down. It took me weeks to figure out that an update in this app caused all the issues. The support wasn't helpful either. Now again, they launched a new version and forced me to move to it. My banner design and all customizations were lost in the process, and I had to start from 0. Therefore, I now decided to move to a different Cookie banner app.

Tinkering Paws®

Jun 23, 2025  on Shopify

The App was working fine, before their upgrade to "Complianz". Now it is... - not loading at all when using Brave Browser - not loading the appearance panel when using Edge Browser - still showing the old app, when visiting our store, although it should be showing the new one I contacted their support and they wanted me to sign a four page service agreement before helping me. Although the agreement stated, that no additional cost were involved, it still felt fishy. According to the agreement, I was also "requesting exceptional support [...] which does not fall within the scope of the support services provided by the Provider." In other words: Get the app (that you pay for) up and running in your store like it is advertised, is a "exceptional support" matter, that "does not fall within the scope" of their support team.

East Smoke

Jun 18, 2025  on Shopify

Seit dem neuen Update leider wesentlich schlechter als vorher. Das Widget ist an einer schlechten stelle platziert und lässt sich auch nirgends anders platzieren. Das Logo im Header ist extrem klein, sodass man es kaum erkennt und lässt sich nicht verändern. Das Design des Banners war vorher besser und lässt sich nun auch kaum noch anpassen. Für mich ein leider sehr enttäuschendes Update.

Kameco

Mar 22, 2025  on Shopify

This app works perfectly without any issues! Everything runs smoothly and reliably. But what really impressed me is the customer service—they do an outstanding job and even go beyond what they actually need to do. That kind of support is rare and truly appreciated. Highly recommended!

hayaway GmbH

Feb 20, 2025  on Shopify

Support from Veronika - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and recommended that i should ask an external developer. I will just find another Cookie-Consent-Tool, that and the support behind, cant recommend at all.

hayaway GmbH

Feb 20, 2025  on Shopify

Support from Veronika Absolonová - she works for that Cookie-Consent-Tool - is the worst I have ever experienced. I wanted tiny changes in the function of the consent-tool, that most other consent tools offers automatically. We had a few weeks email-contact and it didnt help. Even a developer helped me, but a last change even he couldnt do. Veronika just repeated what she was texting in the emails and recommended that i should ask an external developer. I will just find another Cookie-Consent-Tool, that and the support behind, cant recommend at all.

der gute Heinrich

Feb 06, 2025  on Shopify

Support only in English? Fine, then in English! Then we'll use a translation app if that's too much for you. We haven't had any visible conversions in the backend for over a month. Only Shopify found out that this is because of you! Would you please inform us that an update is necessary? !!!! And the support can only be reached via detours, because the popup stubbornly won't go away! We are so annoyed and disappointed! Hopefully we will be contacted immediately. We will not change any codes etc. Why do we pay for your app???????

4Techs R&D

Jan 15, 2025  on Shopify

Der Support reagiert schnell und zielorientiert, ist freundlich und kompetent. Die App funktioniert gut.

sevengardens.shop

Dec 01, 2024  on Shopify

I had a technical problem with a link that didn't work. Customer service responded very quickly to my request and they were able to solve my problem promptly. I am very satisfied with the customer service overall.

Hotti24

Nov 18, 2024  on Shopify

Wir haben GDPR Legal Cookie by iubenda vor einem Jahr installiert und anfangs waren wir zufrieden. Damals hatte wir eine Frage, die schnell vom Support beantwortet wurde. Doch leider hat sich das nach einem Jahr komplett geändert. Der Seiten-Scan hat gezeigt, dass die Cookies der App nicht korrekt gesetzt werden – was für uns als Betreiber extrem ärgerlich ist. Also habe ich mich an den Support gewandt. Die erste Antwort ließ vier Tage auf sich warten und war leider überhaupt nicht hilfreich. Auf meine Nachfrage nach weiterer Unterstützung warte ich nun seit weiteren vier Tagen ohne eine Antwort. Das ist kein Service, wie man ihn sich wünscht! Die App wurde daher deinstalliert, denn es gibt definitiv bessere Anbieter auf dem Markt.

motogorilla

Nov 05, 2024  on Shopify

So einfach einzustellen. Hatte Probleme, dass der Cookie Banner nicht auf gepoppt ist. Der Support hat sehr schnell geholfen

Herm. Stegmann GmbH

Oct 29, 2024  on Shopify

the support of this app is simply phenomenal. It responds quickly. The tone is consistently friendly and professional. And the app still works. It couldn't be better.

earlybird coffee

Oct 20, 2024  on Shopify

I was a bit upset because the cookie banner after years suddenly was not showing up anymore. However tech support solved it within few days!

Braun Büffel

Oct 13, 2024  on Shopify

Just miserable! First of all, after implementing Shopify Extended Checkout at our Shop Go-Live the app didn't set the cookies probably which made it necessary to engage an agency to bug fix. As a result, each change in the app resets the cookie settings in standard. So we need to ask the developer each time. Our agency tried to reach out to the customer service but didn't get any answer. Also now having problems for which I tried to contact via In-App-Support, but after one week there is no answer. I didn't even get an confirmation mail, that my request arrived.

www.buyon.at

Sep 18, 2024  on Shopify

Ein super Support Team für das GDPR Legal Cookie Banner! Ich hatte das Problem das der Banner im Shop nicht angezeigt wurde,nach Meldung beim Support wurde innerhalb von Minuten geantwortet und sich um das Problem angenommen. Sie haben sich die App und meinen Shop angesehen und auch mit Gastzugang die Meta überarbeitet. Der Fehler lag leider bei meinem Shop im Theme Code darauf haben Sie mich hingewiesen und auch Lösungsvorschläge unterbreitet. Wenn jeder Support so arbeiten würde, wäre ich sehr glücklich.

bodybote

Sep 16, 2024  on Shopify

Der Banner funktioniert zwar, aber leider kann man den Tag Manager nicht oder wohl nur mit hervorragenden Programmierkenntnissen so einrichten, dass Tags nach der Einwilligung gefeuert werden (Consent Mode V2). Eine ordentliche Schritt für Schritt Anleitung gibt es auch nirgends. Daher leider nicht zu empfehlen.

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