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Customer reviews: syncX: Fulfill Tracking

Develop by syncX

Reviews (85)

Overall rating
4.5

What Merchants Think

Merchants using "syncX: Fulfill Tracking" generally find the app valuable for managing order tracking and fulfillment, particularly when dealing with multiple shipments and supplier integrations. Many emphasize the app's effective support team and its ability to significantly streamline their workflow, reducing time spent on manual tracking updates.

Key Strengths

  • Effective and timely customer support.
  • Streamlined integration with supplier tracking systems.
  • Ease of configuration and use.
  • Time-saving by automating bulk tracking updates that Shopify does not support natively.

Common Concerns

  • Issues with tracking updates for orders shipped from multiple locations.
  • Problems with frequent fulfillment of incorrect products due to tracking number misapplication.
  • Financial status updates not functioning as expected.

Final Thoughts

Overall, "syncX: Fulfill Tracking" receives positive feedback from users who appreciate its ability to simplify order fulfillment processes and save time. While some merchants encounter challenges with multi-location orders and financial updates, the app's ease of use and strong support makes it a valuable tool for streamlining the fulfillment tracking process.

coiloverdepot.com

Mar 15, 2024  on Shopify

constantly causing issues because it can not figure out to only fufill the product shipped. We often have orders where it will ship from 3 different locations. The first tracking number updates all products as shipped. We can not keep it from fulfilling products we ship from our own warehouse, or other warehouses. This used to no be a problem, but now it seems to be. Every day we have to deal with customers asking why they only got one part of their order when we look at the order the same tracking was applied to 3 different fulfilments doesn't matter if the location in shopify is different, or if the vendor is different. It just slaps a tracking on anything it can.

Direct Sports Inc

Jul 08, 2019  on Shopify

Not reliable. Seems to fail when we need it the most. Would not recommend. Always a "server error" on their end when something goes wrong. Actively looking for a replacement.

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