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Customer reviews: syncX: Bulk Fulfill Tracking

Develop by Shopify

Reviews (44)

Overall rating
4.4

What Merchants Think

The "syncX: Bulk Fulfill Tracking" app generally receives mixed reviews from merchants. Many users appreciate its ability to streamline the order fulfillment process and save significant amounts of time. However, there are notable concerns related to its reliability and customer support responsiveness.

Key Strengths

  • Efficient bulk tracking updates, saving considerable time.
  • Integrates well with external data sources like Google Sheets and FTP, providing flexibility.
  • User-friendly configuration and interface.
  • Well-received customer support when available.
  • Continuous development and updates adding new features.

Common Concerns

  • Reported issues with fulfillment processes, particularly with orders from multiple locations.
  • Inconsistent customer support and long response times to merchant inquiries.
  • Occasional failures, especially during critical operations, often attributed to server errors.
  • Problems with financial status updates not functioning properly.

Final Thoughts

"syncX: Bulk Fulfill Tracking" offers a valuable service for merchants looking to optimize their fulfillment processes, especially in scenarios requiring bulk updates. While it is praised for its ease of use and potential time savings, reliability concerns and inconsistent support highlight areas for improvement. Overall, it remains a useful tool but may require scrutiny before fully integrating into critical workflows.

Havaianas Philippines

Oct 15, 2023  on Shopify

The app doesn't update financial status anymore. I sent a message to address the issue to which they replied but still, the app wasn't fixed, and they did not respond to me anymore. I liked the app before, wish they could fix it.

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