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Customer reviews: syncX: Bulk Fulfill Tracking

Develop by Shopify

Reviews (44)

Overall rating
4.4

What Merchants Think

The "syncX: Bulk Fulfill Tracking" app generally receives mixed reviews from merchants. Many users appreciate its ability to streamline the order fulfillment process and save significant amounts of time. However, there are notable concerns related to its reliability and customer support responsiveness.

Key Strengths

  • Efficient bulk tracking updates, saving considerable time.
  • Integrates well with external data sources like Google Sheets and FTP, providing flexibility.
  • User-friendly configuration and interface.
  • Well-received customer support when available.
  • Continuous development and updates adding new features.

Common Concerns

  • Reported issues with fulfillment processes, particularly with orders from multiple locations.
  • Inconsistent customer support and long response times to merchant inquiries.
  • Occasional failures, especially during critical operations, often attributed to server errors.
  • Problems with financial status updates not functioning properly.

Final Thoughts

"syncX: Bulk Fulfill Tracking" offers a valuable service for merchants looking to optimize their fulfillment processes, especially in scenarios requiring bulk updates. While it is praised for its ease of use and potential time savings, reliability concerns and inconsistent support highlight areas for improvement. Overall, it remains a useful tool but may require scrutiny before fully integrating into critical workflows.

Me Too Shoes

Mar 25, 2025  on Shopify

Why won't anyone provide support? Been waiting for days!

The Original Factory Shop

Mar 13, 2025  on Shopify

Seems to be impossible to get support. Messaged the vendor twice as fulfilment notifications seem to be frozen and not getting any replies. Also this app seems to keep saying reached limit for fulfillment profiles when we only have 5 setup (for 5 vendor notifications.).

coiloverdepot.com

Mar 15, 2024  on Shopify

constantly causing issues because it can not figure out to only fufill the product shipped. We often have orders where it will ship from 3 different locations. The first tracking number updates all products as shipped. We can not keep it from fulfilling products we ship from our own warehouse, or other warehouses. This used to no be a problem, but now it seems to be. Every day we have to deal with customers asking why they only got one part of their order when we look at the order the same tracking was applied to 3 different fulfilments doesn't matter if the location in shopify is different, or if the vendor is different. It just slaps a tracking on anything it can.

Direct Sports Inc

Jul 08, 2019  on Shopify

Not reliable. Seems to fail when we need it the most. Would not recommend. Always a "server error" on their end when something goes wrong. Actively looking for a replacement.

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