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Customer reviews: syncX: Bulk Fulfill Tracking

Develop by Shopify

Reviews (44)

Overall rating
4.4

What Merchants Think

The "syncX: Bulk Fulfill Tracking" app generally receives mixed reviews from merchants. Many users appreciate its ability to streamline the order fulfillment process and save significant amounts of time. However, there are notable concerns related to its reliability and customer support responsiveness.

Key Strengths

  • Efficient bulk tracking updates, saving considerable time.
  • Integrates well with external data sources like Google Sheets and FTP, providing flexibility.
  • User-friendly configuration and interface.
  • Well-received customer support when available.
  • Continuous development and updates adding new features.

Common Concerns

  • Reported issues with fulfillment processes, particularly with orders from multiple locations.
  • Inconsistent customer support and long response times to merchant inquiries.
  • Occasional failures, especially during critical operations, often attributed to server errors.
  • Problems with financial status updates not functioning properly.

Final Thoughts

"syncX: Bulk Fulfill Tracking" offers a valuable service for merchants looking to optimize their fulfillment processes, especially in scenarios requiring bulk updates. While it is praised for its ease of use and potential time savings, reliability concerns and inconsistent support highlight areas for improvement. Overall, it remains a useful tool but may require scrutiny before fully integrating into critical workflows.

The Original Factory Shop

Mar 13, 2025  on Shopify

Seems to be impossible to get support. Messaged the vendor twice as fulfilment notifications seem to be frozen and not getting any replies. Also this app seems to keep saying reached limit for fulfillment profiles when we only have 5 setup (for 5 vendor notifications.).

Trilogy Natural Products (USA) LLC

Oct 23, 2024  on Shopify

Have used this App to fulfill tracking to our Shopify Store Order for a few years now. Had an issue recently and the support and solution provide to me was spot on . Would recommend this App

coiloverdepot.com

Mar 15, 2024  on Shopify

constantly causing issues because it can not figure out to only fufill the product shipped. We often have orders where it will ship from 3 different locations. The first tracking number updates all products as shipped. We can not keep it from fulfilling products we ship from our own warehouse, or other warehouses. This used to no be a problem, but now it seems to be. Every day we have to deal with customers asking why they only got one part of their order when we look at the order the same tracking was applied to 3 different fulfilments doesn't matter if the location in shopify is different, or if the vendor is different. It just slaps a tracking on anything it can.

Fuzzy Cove

Feb 01, 2024  on Shopify

I had another app support tell me it wasn't possible, then I found Fulfil Sync! Does exactly what I need it to! I wish I had found it sooner. My supplier updates tracking numbers on a google sheet for me. Fulfil Sync perfectly takes those tracking numbers and fulfils/updates the order on shopify. Seriously saves me so much time; especially because you can't bulk add tracking numbers on Shopify. It was super easy to configure and the customer support was amazing. Thank you Fulfil Sync for making my dreams come true!

Havaianas Philippines

Oct 15, 2023  on Shopify

The app doesn't update financial status anymore. I sent a message to address the issue to which they replied but still, the app wasn't fixed, and they did not respond to me anymore. I liked the app before, wish they could fix it.

above & beyond

Jul 22, 2021  on Shopify

Fantastic App that keeps getting little updates and being developed. Allows us to import fulfilled orders from our warehouse and sends out automatic notifications and archives orders etc etc. A real time saver for a fair price.

Swing Design

Oct 19, 2020  on Shopify

We use UpTracker every time our shopify API integration does not work and it saves us every time. It's a very good deal for the price and super easy to use. Thank you UpTracker!

Gtmdingo

Oct 15, 2019  on Shopify

Amazing simple and efficient app... the support team is amazing to respond asap! I use many of their apps already.

Direct Sports Inc

Jul 08, 2019  on Shopify

Not reliable. Seems to fail when we need it the most. Would not recommend. Always a "server error" on their end when something goes wrong. Actively looking for a replacement.

Spice Pharm

Oct 07, 2018  on Shopify

I use UpTracker to download custom tracking info from our fulfillment service. They have no interface to Shopify, but they do have FTP. It was reasonably straightforward to configure UpTracker to process their tracking file. The result is perfect handling of our fulfillment service's order tracking info! I recommend this app and its companion, Exportable, for your custom fulfillment processing needs.

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