Customer reviews: FUGU ‑ Every Payment Counts

<h3>What Merchants Think</h3> <p>Merchants generally express high satisfaction with "FUGU ‑ Every Payment Counts", appreciating its ability to significantly reduce fraud and chargeback issues. Many highlight the app’s efficiency in flagging suspicious orders, resulting in more secure business operations. The support team receives considerable praise for their exceptional service and responsiveness, further enhancing user experience and confidence in the app.</p> <h3>Key Strengths</h3> <ul> <li>Effective fraud detection and reduction.</li> <li>Real-time monitoring features.</li> <li>Customizable rules for transaction verification.</li> <li>Excellent customer support and service.</li> <li>Seamless integration with Shopify.</li> <li>Intuitive and easy-to-use interface.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Initial setup challenges and lack of immediate support for existing orders.</li> <li>Some users found the app's basic functions insufficient for more robust needs.</li> </ul> <h3>Final Thoughts</h3> <p>Overall, "FUGU ‑ Every Payment Counts" is well-received by its users for reducing fraudulent activities and chargebacks in a user-friendly manner. Though it may have setup hurdles, especially concerning existing orders, the app's benefits in fraud prevention and the support team's exceptional service offer compelling advantages for e-commerce merchants looking to secure their transactions.</p>

View info

Reviews (12)

Overall rating

4.4

5

9
4
3
2
1

1

What Merchants Think

Merchants generally express high satisfaction with "FUGU ‑ Every Payment Counts", appreciating its ability to significantly reduce fraud and chargeback issues. Many highlight the app’s efficiency in flagging suspicious orders, resulting in more secure business operations. The support team receives considerable praise for their exceptional service and responsiveness, further enhancing user experience and confidence in the app.

Key Strengths

Effective fraud detection and reduction.
Real-time monitoring features.
Customizable rules for transaction verification.
Excellent customer support and service.
Seamless integration with Shopify.
Intuitive and easy-to-use interface.

Common Concerns

Initial setup challenges and lack of immediate support for existing orders.
Some users found the app's basic functions insufficient for more robust needs.

Final Thoughts

Overall, "FUGU ‑ Every Payment Counts" is well-received by its users for reducing fraudulent activities and chargebacks in a user-friendly manner. Though it may have setup hurdles, especially concerning existing orders, the app's benefits in fraud prevention and the support team's exceptional service offer compelling advantages for e-commerce merchants looking to secure their transactions.

Graceful Muse Paperie

Mar 26, 2024 on Shopify

Beyond frustrating experience trying to get this app set up. The app does not check your existing orders and so I reached out to the support team who offered to manually check it for me. After several days of waiting and hearing nothing back, I reached out to them to find out what was happening and even though I was messaging the same person, I had to repeat all over again because they had no recollection of the conversation or the fact that they've left me waiting for my information. After being asked to repeat myself for the third time I uninstalled the app. Total waste of time and terrible support experience. I found the app itself is very basic and does little to enhance the existing Shopify fraud analysis not ideal if you're looking for something more robust.