Reviews: Freight Club

Customer reviews: Freight Club

Reviews (18)

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What Merchants Think

Merchants express mixed feelings about Freight Club. While some appreciate the scalability, integration with platforms like Shopify, and the benefits it brings to their logistics operations, others are frustrated with recurring technical issues and customer service shortfalls. Specific account managers like Chris receive praise for their dedication and problem-solving abilities, improving clients' experience. However, there are significant concerns regarding billing practices and the effectiveness of the support team in resolving issues.

Key Strengths

Strong integration capabilities with eCommerce platforms such as Shopify.
Streamlined process for shipping LTL (Less Than Truckload) items.
Effective problem resolution by certain account managers, notably Chris.
Competitive pricing that is seen as fair by some merchants.

Common Concerns

Persistent and unaddressed technical glitches on the platform.
Poor customer service in handling disputes and claims.
Issues with billing practices, including unauthorized charges.
Sluggish follow-ups with carriers and resolution of shipment issues.
Frequent problems with product importation and data management.

Final Thoughts

Freight Club offers valuable features for LTL shipping and integrates well with major eCommerce platforms, making it a potentially beneficial tool for online stores. Nevertheless, significant concerns about customer support and technical reliability indicate that merchants should weigh the pros and cons carefully. Improvement in service quality and technical stability could enhance its reputation among its user base.

Freedom Fitness Equipment

Aug 21, 2024 on Shopify

Chris has been absolutely ON IT with our account. We had a gigantic list of issues with Freightclub, and Chris knocked out pretty much all of them, even though technically it wasn't even his job! Every time I reach out, he responds quickly and escalates if necessary to upper management. I have a much better relationship with Freightclub than I did in the past, despite the previous issues I detailed below. 1. Multiple website breaking glitches which go on for weeks at a time undiagnosed. When brought up, tech team tells you it's your problem, not theirs. Or that they cannot identify the issue. Or it requires an enormous amount of legwork and follow-up on your part to get them to fix anything. 2. Are slow to follow up with carriers, and have to be reminded often about follow-ups with carriers. 3. Previously had issues with: - Products not importing - Products importing incorrectly - Updates to products erasing existing data upon import - Dimensions continuously being erased, and having to re-input multiple times - Additional packages being continuously erased, and having to re-input multiple times - Rates not pulling correctly - Providers showing up that should not be showing up as valid shippers for your product - Landing page/home page broken - Not able to book shipments at all - Not able to book with certain carriers (not specified) - After booking, shipment is not actually booked, and never gets booked, even though your card shows pending charges Chris has been thru all of these and helped correct the majority of them for our account.

Design Theory

Feb 01, 2023 on Shopify

Freight Club has the best product out there for shipping LTL and has thoroughly built out a scalable product that integrates with Shopify. Mad that I didn't find them sooner but happy that we've finally arrived at a great solution to tackle our challenges and provide our customers with a value add-on. Also, the customer support and dedicated account managers are amazing!

The Design-Tap

Apr 12, 2022 on Shopify

Freight Club is an excellent 3PL service, easy to use, and fair pricing. Would recommend for any e store

Grandfather Time Clocks

Dec 11, 2019 on Shopify

FreightClub has been amazing for my business. They make the shipping large LTL items process incredibly simple for me and my customers! The platform is simple to use and the process is seamless for our business. Even when we had multiple issues happening at the same time, Freightclub's customer service was amazing in helping us solve our issues quickly and efficiently! I highly recommend for any high-ticket eCommerce stores.