User BEWARE! This company has shady billing practices and will bill you for additional fees afterwards that are not true the one they use all the time is limited access, which should be illegal to charge because we have 10 loading docs with trucks coming in and out daily and they have tried to charge this multiple time and when you try to dispute this with overages you get the runaround for months (yes months) which they are hoping you will give up but some of these charges are $100 -$300 which will add up and that I feel is their shady tactics, if you also get this please email it to your attorney general so hopfully enough of us can get this and stop them from this bad practice

Installed the app and can't get a response from support for almost a week. Would only recommend this app if you like wasting your time.

DO NOT EVER USE THIS APP. Use Eniture with Worldwide Express, Goship, or any other app that allows for LTL shipping or UPS shipments, just not this one. Will be moving off this app soon (in the process now). Absolutely horrible integration, here is a gigantic list of reasons why: 1. Multiple website breaking glitches which go on for weeks at a time undiagnosed. When brought up, tech team tells you it's your problem, not theirs. Or that they cannot identify the issue. Or it requires an enormous amount of legwork and follow-up on your part to get them to fix anything. 2. Sales leads/account leads do not read emails thoroughly or respond appropriately to them. You have to remind them of conversations from weeks or months ago because they do not respond or provide follow-up to conversation or issues that you brought up. Particularly bad if the issue drags out for weeks, seems they have selective amnesia. Again, you are responsible for follow-up not them. 3. Will not take responsibility for issues, on the tech side. 4. Will not take responsibility for issues on the carrier side. 5. Will side with the carrier. Are not advocates for you as the seller. 6. Are slow to follow up with carriers, and have to be reminded often about follow-ups with carriers. 7. Drag out the review process, take months to approve claims. Almost as slow as just getting a claim approved with the carrier directly. 8. Do not alert you when breaks occur on the tech side, claim that "you are the outlier" and that this is a "one-off" situation, not a global issue. Then cannot find a solution to the issues and do not properly test that the issues have been resolved. 9. Freightclub has partnered with carriers that take 2-3 MONTHS to deliver shipments, with carriers that schedule, then cancel, and reschedule with your customers multiple times, causing frustration, horrible communication, damage, and lost time on the customer end (carriers CEVA and Fragilepak are the particular offenders in this regard). Customers have to take multiple days off work, only to get their appointments cancelled by the carriers you booked through Freightclub. Carriers deny the claims that there is anything wrong or that they have rescheduled multiple times (see Fragilepak). 9. Have global, continuous, and reoccurring/unfixable tech issues which include: - Products not importing - Products importing incorrectly - Updates to products erasing existing data upon import - Dimensions continuously being erased, and having to re-input multiple times - Additional packages being continuously erased, and having to re-input multiple times - Rates not pulling correctly - Providers showing up that should not be showing up as valid shippers for your product - Landing page/home page broken - Not able to book shipments at all - Not able to book with certain carriers (not specified) - After booking, shipment is not actually booked, and never gets booked, even though your card shows pending charges I believe this company's customer service and tech team have taken a huge hit since the pandemic and it shows in the horrific experience we have continuously experienced using this platform. The issues have steadily gotten worse since we started using the app. We are in the process of desperately trying to move on from this company by any means necessary. We would not recommend Freightclub to anyone under any circumstances in any capacity whatsoever. STAY AWAY.

Customer service is horrible. they are untrustworthy and don't stand behind their customers. i will not be using this service any longer. a shipment company damaged and incompletely delivered my items to a customer more than once. i reported this same company a few times and freight club did nothing about it. took over 7 months to lead me on and deny my claim when the shippers admitted responsibility for the damage. I cannot recommend this company until they fix their customer service.