Reviews: MAG: Form Builder

Customer reviews: MAG: Form Builder

Reviews (74)

Overall rating

4.5

5

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4

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What Merchants Think

The "MAG: Form Builder" app receives overwhelmingly positive feedback from merchants. Users appreciate its simplicity and ease of use, alongside the robust support provided by the MyAppGurus team. The app offers a functional solution for merchants needing customizable forms, with many noting quick and efficient customer support as a standout feature. While the app largely meets users' needs, recent changes to pricing plans have sparked some negative responses.

Key Strengths

Intuitive and user-friendly interface for easy form creation.
Highly responsive and helpful customer support team.
Customizable features including theme-matching CSS.
Supports integration and automation with Shopify.
Offers free and flexible plans to accommodate different needs.

Common Concerns

Unexpected removal of the free pricing tier causing inconvenience.
Occasional technical issues with form submissions and message displays.
Some communication challenges with customer support.
Pricing adjustments and transitions could be handled more smoothly.

Final Thoughts

"MAG: Form Builder" is a well-regarded tool for merchants wishing to create customizable forms with ease. Its standout feature is its support team, praised for quick and effective problem resolution. Despite recent concerns about changes in the free plan, the app remains a favorite for its functionality and ease of use, making it a highly recommended choice for many users.

PS Event Assets

Aug 13, 2024 on Shopify

I have been using this app to host forms on a website our company uses internally for months. I downloaded and configured this app specifically because it offered a free tier and the use I anticipated did not justify the use of a paid plan. Without warning this app removed the free tier and I only found out because one of our users told me. The app was simple but otherwise good. I understand a desire to capitalize on an application you built but transitioning away from free services to paid only could have been handled much more professionally and smoothly. Will have to choose another platform.

Manhattan Craftworks

Jul 02, 2024 on Shopify

I wrote this review because the app's creators unexpectedly eliminated the free tier and started charging for their services without any prior notice. Since posting my review, I've been bombarded with emails claiming that the issue has been resolved. However, the free tier remains unavailable, so I'm unsure what exactly they have 'fixed'. Today, I received a phone call and multiple text messages from the owner, Dhruv Jain. This kind of persistent and intrusive communication is highly inappropriate and unprofessional, and it only serves to further frustrate users rather than addressing the actual issue.