Reviews: FLY: AI Chatbot w/ Personality

Customer reviews: FLY: AI Chatbot w/ Personality

Reviews (27)

Overall rating

4.9

5

28
4

2
3
2
1

What Merchants Think

The general consensus among merchants is that "FLY: Chatbot with Personality" is an impressive tool for enhancing customer interaction on e-commerce platforms. Users appreciate its seamless integration with existing systems, user-friendly setup, and the reliability of its AI-powered responses. Many merchants report improved customer satisfaction and operational efficiency as the chatbot reduces support workload and enhances sales engagement.

Key Strengths

Easy setup and integration, often described as a one-click process.
Highly customizable, allowing adaptation to specific business needs.
Responsive and knowledgeable customer support team.
Capable of providing accurate and relevant responses based on up-to-date site content.
Effective in managing typical customer service tasks, such as product inquiries, order status checks, and return processes.

Common Concerns

Some users desire more advanced reporting, such as email summaries of stats and chats.
The initial wait time for data loading can be a minor inconvenience.
Lack of built-in human agent interaction may require supplementary apps for complete coverage.

Final Thoughts

"FLY: Chatbot with Personality" is highly rated for its ease of use, robust features, and responsive support, making it a valuable addition for merchants looking to enhance their customer service capabilities. While there are minor gaps such as reporting options and human interaction capabilities, the overall reception is overwhelmingly positive, with many users experiencing significant improvements in customer engagement and operational efficiency.

Baby Hues.au

Sep 06, 2024 on Shopify

Amazing Amazing Amazing! The setup was super easy and the answers are just awesome! Edit after some testing: The answers are really reliable. I thought the AI was off on a couple of answers, but the support team helped track down the source URLs of those, and it turned out some outdated pages from us were still online

theFeinheit

Sep 02, 2024 on Shopify

Definitely one of the best AI app in the market. I made mine being witty and funny - the AI definitely exceeded my expectations. It is so interactive that the customers just keep asking questions just to get the witty responses. I would have given it a 10 if available! The only one comment is it doesn't allow human agent, so not to remove the human interaction from the equation, I have to install another app. But this one is the best. You don't have to set-up anything or manually do anything, it does everything Very genius!!!! Update: The team successfully integrated the live chat feature into the app using a link. I’ve hidden the other app so that we only receive notifications when customers specifically want to chat with an agent. Remarkably, in under two days, the team resolved an issue that would have taken over a week with a much more expensive app—or in some cases, they might have just said "Not possible" outright. I can really say hats off to this app!!

Pullup & Dip

Aug 11, 2024 on Shopify

Wir testen die AI aktuell in unserem deutschen Shop: die Integration mit der Shopify App ist sehr einfach und die Qualität der Chatbot Antworten ist wirklich überragend! Uns ist besonders wichtig, dass der Chatbot nicht nur bei der Produktberatung unterstützt, sondern auch im Supportfall Kunden an die richtige Stelle weiterleitet. Zum Beispiel sollen Retourenanfragen direkt an unser Retourenportal geschickt werden, und alles andere an unseren WhatsApp-Support. Mit dem Routing in der App lässt sich das sehr einfach umsetzen.

TREAZY.

Aug 08, 2024 on Shopify

Richtig guter Chatbot mit top Support! Am besten gefällt mir, dass die KI Antworten immer auf den neusten Shopify Daten basieren. Durch die Startnext Kampagne unserer neuen Apfel-Leder Sneaker kommt es häufig zu Änderungen am Listing, die spätestens nach 24h vom KI Chatbot beachtet werden (oder auf Anfrage sofort! Danke dafür!).

VEYNOU

Aug 06, 2024 on Shopify

I’m super impressed by this AI chatbot! It acts as our 24/7 concierge for selling jewelry, offering the most natural conversations I’ve ever experienced from an AI. Setting it up was easy, just one click, with many design options to seamlessly integrate it with our Shopify store. I have to give a shout-out to the Flyweight support team too - I had some extra design requests, and they were fulfilled within 24 hours. Can totally recommend it!