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Customer reviews: FLY: AI Chat with Personality

Develop by Flyweight GmbH

Flyweight Chatbot is a Shopify app designed to enhance customer engagement with AI-powered automation. This review page compiles verified user feedback, key features, and performance insights to help merchants evaluate if it fits their store's needs.

Reviews (38)

Overall rating
4.9

What Merchants Think

The general consensus among merchants is that "FLY: Chatbot with Personality" is an impressive tool for enhancing customer interaction on e-commerce platforms. Users appreciate its seamless integration with existing systems, user-friendly setup, and the reliability of its AI-powered responses. Many merchants report improved customer satisfaction and operational efficiency as the chatbot reduces support workload and enhances sales engagement.

Key Strengths

  • Easy setup and integration, often described as a one-click process.
  • Highly customizable, allowing adaptation to specific business needs.
  • Responsive and knowledgeable customer support team.
  • Capable of providing accurate and relevant responses based on up-to-date site content.
  • Effective in managing typical customer service tasks, such as product inquiries, order status checks, and return processes.

Common Concerns

  • Some users desire more advanced reporting, such as email summaries of stats and chats.
  • The initial wait time for data loading can be a minor inconvenience.
  • Lack of built-in human agent interaction may require supplementary apps for complete coverage.

Final Thoughts

"FLY: Chatbot with Personality" is highly rated for its ease of use, robust features, and responsive support, making it a valuable addition for merchants looking to enhance their customer service capabilities. While there are minor gaps such as reporting options and human interaction capabilities, the overall reception is overwhelmingly positive, with many users experiencing significant improvements in customer engagement and operational efficiency.

Global Import Bazaar

Jul 01, 2025  on Shopify

What cool tech! Tried a few chatbots before, this one has been by far the smoothest. No manual training required, knows all our Shopify content, and refreshes it daily.

Mühle Tıraş Kültürü

Jun 30, 2025  on Shopify

I'm really happy with the Flyweight Chatbot app! It has made a big difference in how we talk to our customers. The AI is very smart and helpful. It's great at understanding customer questions since it searches our whole site and knows our products really well. It gives quick and useful answers to many different questions. Here's what I like most: Smart AI Chatbot: The chatbot is great at understanding what customers ask and giving them the right answers. It's like having a very helpful support person available all the time. More Efficiency: It has made our response times much faster. Now, our team can spend time on more important things. Happier Customers: Customers are happy because they get fast support and good information. This has made them like our business even more. Great Support: The app was easy to set up and works well with our Shopify store. The support, especially from Matthias, has been excellent. I strongly recommend the Flyweight Chatbot to any business that wants to improve its customer support and make things easy for customers. It's a big improvement!

NaturaSummarum.de

Jun 18, 2025  on Shopify

Die Einrichtung geht sehr schnell und die Wissensdatenbank des Chatbot füllt sich auch in kurzer Zeit. Je besser die Texte und Informationen auf der Website sind, um so besser werden diese von Bot kommuniziert. Durch die individuell erstellbaren Frage-Antwort-Texte, kann man manches Thema noch besser vom Chatbot beschreiben lassen. Ich bin bis jetzt sehr zufrieden und ich hoffe, dass es unsere Kunden auch sein werden :-)

BioTeiGa.de

Jun 17, 2025  on Shopify

Ich habe tagelang mit Superchat verbracht, um alle relevanten Informationen für den KI-Chatbot richtig gut zur Verfügung zu stellen! Das Ergebnis war ernüchternd, denn die Antworten waren jedes mal anders und nicht zu 100 % so formuliert, wie in der Wissensdatenbank mühsam hinterlegt! Hier ist das völlig anders und weitaus besser, als es andere Anbieter können. Nach nur 2 Stunden habe ich einen funktionierenden Kundenservice-Chatbot, der sogar noch 24/7 unsere Produkte mit Link und Foto-Link anbietet. Im Test hat der Chatbot alle Fragen und Anfragen korrekt beantwortet - ich bin absolut zufrieden. Die nächsten Tage werden zeigen, ob und wo es Schwachstellen gibt, die wir in unserem Shop beheben müssen ... Ulf Röhlich - CEO von BioTeiGa.de

mezzo-forte CF Instruments

Jun 04, 2025  on Shopify

Seems to work well, after some days of tryout. However the number of impressions will clearly exceed the starter pack after some days, although not many chats were generated. Therefore additional money must be spent in order to cover a whole months impressions. Starter Plan for 1$ monthly will only work for very small shop with very low traffic.

RiTiNi Parfum

Jun 02, 2025  on Shopify

We waren al een tijdje opzoek naar een dergelijke app maar deze is de enige die aan onze eisen kan voldoen

Yes No Tarot Oracle🩵YesNoLoveTarot

May 29, 2025  on Shopify

Very intutive and I like that you can install a personality. It does a good job of reading your website content. yesnomaybetarot will be a lot of fun for some people.

Nupo CZ

May 27, 2025  on Shopify

We have had this app for days now and so far it has been really great. We use Czech language and didn't find any mistakes:)

Flame + Pout

May 21, 2025  on Shopify

I just previewed this app - and it worked beautifully. Looking forward to seeing how well it continues to work in an effort to grow my customer base. So far, so good!

Lavacoo

May 10, 2025  on Shopify

Simply wow! I am totally thrilled and can recommend the app 100%. It works very well after a short set-up time. It saves a lot of support time and raises the level of support.

Gatursos

Apr 11, 2025  on Shopify

I installed it today, for now it seems quite good! But let's see if it works well throughout the time, because I just tested the free version so the products shown are limited. But it seems really good!

GUZZLY GmbH

Apr 10, 2025  on Shopify

Impressed how well this works, the AI knows everything, and if it doesn’t, it just forwards the request to us! Thought about adding a live chat before finding this app, so glad we didn't have to.

Chuchichäschtli - Feines aus der Schweiz

Apr 03, 2025  on Shopify

Great app, great support and gdpr and ai act conform, so very high recommended. also a very easy installation and the bot works perfectly. we save a lot of time with the bot answering questions by email before we had this bot working.

Olive Joy Store

Mar 26, 2025  on Shopify

So far, I would recommend this app. We are really happy with its features, responsiveness, and technical support. Great job, team!

Optimize GmbH

Mar 21, 2025  on Shopify

Easy Setup und direkt gut eingerichtet! Die KI antwortet super auf Kundenanfragen und ist dabei fachlich sehr gut (hängt natürlich von der Webseite ab). Der Support ist Hammer, antwortet in wenigen Stunden und immer fachlich kompetent. Sollte öfters geben.

COUCH1

Mar 15, 2025  on Shopify

Sehr leicht zu installieren, weil alles automatisch funktioniert. Leichtes Setup, hat gar nicht lange gedauert und macht einen durchdachten Eindruck. Ich bin mal gespannt wie die APP gleich aktiv funktioniert, der erste Test war jedenfalls sehr zufriedenstellend.

PubG

Mar 04, 2025  on Shopify

AI answer quality is just outstanding. Team told us what’s coming next weeks, collecting leads and more really looking forward.

Enchanted Home Solutions

Feb 21, 2025  on Shopify

So far it's working really well, I just installed it today. I do see that the pop up is showing up after I left the field empty to disable it.

Bayside Soapworks

Feb 21, 2025  on Shopify

Like that the answers it gives is taken from the website. Would be greater, however, if there was also the option to be able to transfer to a live person. I'll try using this is addition to a live chat app, but I fear it will slow things down, so we will see how it goes.

なないろ毛糸

Feb 10, 2025  on Shopify

The key reason I chose this application was that it is the only company I could trust, as it is fully compliant with GDPR & the AI Act. Additionally, after implementing this app, I found it very easy to operate, with a simple and intuitive management interface. This is definitely a great advantage. What impressed me the most was their excellent support system. Even for inquiries beyond their usual scope of work, they responded promptly and sincerely. I highly recommend this app!

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