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Customer reviews: Flyweight AI Chatbot | AI Chat

Develop by Shopify

Flyweight Chatbot is a Shopify app designed to enhance customer engagement with AI-powered automation. This review page compiles verified user feedback, key features, and performance insights to help merchants evaluate if it fits their store's needs.

Reviews (91)

Overall rating
4.8

What Merchants Think

The general consensus among merchants is that "FLY: Chatbot with Personality" is an impressive tool for enhancing customer interaction on e-commerce platforms. Users appreciate its seamless integration with existing systems, user-friendly setup, and the reliability of its AI-powered responses. Many merchants report improved customer satisfaction and operational efficiency as the chatbot reduces support workload and enhances sales engagement.

Key Strengths

  • Easy setup and integration, often described as a one-click process.
  • Highly customizable, allowing adaptation to specific business needs.
  • Responsive and knowledgeable customer support team.
  • Capable of providing accurate and relevant responses based on up-to-date site content.
  • Effective in managing typical customer service tasks, such as product inquiries, order status checks, and return processes.

Common Concerns

  • Some users desire more advanced reporting, such as email summaries of stats and chats.
  • The initial wait time for data loading can be a minor inconvenience.
  • Lack of built-in human agent interaction may require supplementary apps for complete coverage.

Final Thoughts

"FLY: Chatbot with Personality" is highly rated for its ease of use, robust features, and responsive support, making it a valuable addition for merchants looking to enhance their customer service capabilities. While there are minor gaps such as reporting options and human interaction capabilities, the overall reception is overwhelmingly positive, with many users experiencing significant improvements in customer engagement and operational efficiency.

Lifestyle Travel Trading

Dec 02, 2025  on Shopify

Have been looking for a bot that really engages. Have tried multiple and always find some limitations. Just discovered Flyweight and had a 45 minute meet/chat with Mathias. Showed me the full potential which is beyond expectations. You can really narrow down so the AI can concentrate on specific areas and appear when necessary. The pricing model is so good too. Plus they are still working on lots of new functionalities with Shopify Integration which are going to put them as a leader in Chatbots. Definitely recommend!

WELTENTDECKER

Nov 26, 2025  on Shopify

Super Funktionalität, tolles Onboarding Gespräch, sehr leicht anpassbar und indivdualisierbar. Wir sind gespannt, wie der Chatbot von unseren Kund:innen angenommen wird.

MNE Waste Management

Nov 18, 2025  on Shopify

This app has genuinely transformed the way we connect with our customers. What started as a simple chat tool quickly became an essential part of how we present our brand. The level of customization is remarkable — we were able to create an assistant that feels personal, warm, and aligned with who we are as a company. What stood out most was how seamless everything felt. The experience of shaping our assistant’s personality, tone, and appearance was surprisingly meaningful. It allowed us to bring our brand to life in a way that feels human and thoughtful, not just functional. Our customers now receive support that is calm, professional, and reassuring — exactly the experience we hoped to deliver. This app has added a depth of connection and trust to our store that we didn’t think was possible through AI. Truly impressed, and deeply grateful for what this tool has made possible.

cocobutik

Oct 31, 2025  on Shopify

Flyweight to świetna, nowoczesna alternatywa dla przeładowanych czatów jak Tidio czy Willdesk. Interfejs jest czysty, intuicyjny i idealnie pasuje do sklepu premium. AI błyskawicznie analizuje produkty i potrafi prowadzić naturalne rozmowy z klientami. Ogromny plus za hosting w UE i zgodność z RODO

The Yorkshire Scarf Company

Oct 22, 2025  on Shopify

I have to say that I am very impressed! The chatbot has learnt everything about my store and the interactions and responses to questions are fantastic! Very pleased that I decided to try Flyweight AI Chat

Wimpanista

Oct 19, 2025  on Shopify

Super App and a Real Eyeopener! Flyweight AI is an outstanding chatbot app based on GPT-4.0. It delivers clear, precise answers to customer inquiries and even allows seamless linking to products and services. Highly recommendable for any business looking to enhance customer communication. And best of all: responsive and helpful customer support!

Maître Philippe & Filles

Oct 14, 2025  on Shopify

I just started using this app and it's fantastic. No need to feed it with questions and answers, the app learn everything alone and give very inteligent responses. Perfect and professional. Thank you.

Theatermakeup.de

Oct 07, 2025  on Shopify

Für einen erfahrenen eCommercler mit KI Leidenschaft ist die Einrichtung leicht, sauber und schnell auch ohne Support möglich. Freue mich auf den Support für das Finetuning. Hinweis ans Team: Mehr Hilfsdokumente (und deutsche Sprache für ein Deutsches Unternehmen) bringen echten Mehrwert.

Conquest Auto Parts

Oct 07, 2025  on Shopify

We're using this app on conquestauto.com. This app is insanely good. This app answers some technical. questions, That even I don't know the answer to offhand. This app does everything, answers all customer questions, helps with tracking and returns. Our call volume has dropped by about 90%, as this app does most of the work for us. We have so much more free time now that we're not constantly answering phone calls of things that are handled by this app. This is a true five star app and support is fantastic. The only con I could find with this app is that they charge a commission on our plan which takes 1.5% of the sale price. In my opinion, it should just be a flat rate for the monthly with no commission. Other than that, though great app.

Bone Appetit

Sep 27, 2025  on Shopify

I have been testing it and so far so good, would love to be able to extend usage to whatsapp and instagram. Also an unlimited plan for bigger stores with a lot of sessions.

365 Shop

Sep 23, 2025  on Shopify

Tot nu toe ben ik te vrede het werkt via de backend om alle gegevens op te halen uit je shopify winkel als het nog vergrendeld is. En dat vind ik een plus punt zo hoef je niet je webwinkel te ontgrendelen om de chatbot te testen. Met vriendelijke groet, Rahad Mamadeus

Bahçevilya

Sep 12, 2025  on Shopify

Bu uygulamada bir değişiklik yapmadan kurdum web sitemde denedim harika çalışıyor ekibe çok teşekkür ediyorum başarılar diliyorum TAM istediğim gibi çok akıllıca ve çıkarlara uygun cevaplar veriyor tek ricam ekranın türkçe olması

Bahçevilya

Sep 04, 2025  on Shopify

Bu uygulamada bir değişiklik yapmadan kurdum web sitemde denedim harika çalışıyor ekibe çok teşekkür ediyorum başarılar diliyorum

PD Customs

Aug 29, 2025  on Shopify

An incredibly effective app that is both simple to use and remarkably smart straight from the get-go. Unlike other AI chat apps that I've tested it pretty much provides the perfect answer 100% of the time. Tweaking custom answers is super easy and never fails. I'm loving it so far!

Zero Trace Tours

Aug 19, 2025  on Shopify

Honestly, I just installed this, super easy. Did my first search, amazing response! I could never provide the service this thing will for me. Epic find

Saliseal

Aug 15, 2025  on Shopify

WOW , WOW, WOW, Zoveel aps geprobeerd en de meeste zijn toch echt teleurstellend als je ze goed test klanten krijgen echt vaak verkeerde producten geadviseerd en info die niet relevant is. Deze app is geweldig je hoeft hem niet te trainen werkt out of the box al geweldig goed. Ben zeer te spreken. Ook de landinstellingen kan je per taal goed instellen. Ben onder de indruk en tevreden. App is wel prijzig als je zoals ons gemiddelde order bedragen hebt van tussen de 300 en 600 eurioper bestelling dus misschien word dat in de toekomst nog wel een heikel punt. maar voor nu dik tevreden

FAR OUT FAB, LLC

Aug 13, 2025  on Shopify

So far so good. This app literally crawled every page in my store and was able to answer complex questions. I also like that you can train the bot to have a personality that fits your brand. Great work!

The Dog Outdoors

Aug 10, 2025  on Shopify

This is a wonderful app! I still have some tweaks to make to get everything dialed in just the way we want it, but am impressed so far

Vanagon Maniac

Jul 30, 2025  on Shopify

Just started to test it, looks good and the automation is pretty impressive, would be a 5-star review if I could upload conversations for training since my products are kinda tricky and cannot be generalised.

SM-speeltjes

Jul 26, 2025  on Shopify

Heel snel antwoord op vragen via mail, zelfs op zaterdag max 1 uur laten hadden we reeds antwoord. Dit is echt wel leuk. Daarnaast hebben ze ook een heel goed systeem die geen data deelt met derde partijen of de chats van jouw website gebruikt om het aanleren van andere chatbots

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