FlavorCloud App Review: Features, Pros & Cons for Shopify

Customer reviews: FlavorCloud – Global Shipping

FlavorCloud simplifies global shipping for Shopify merchants by automating international logistics, duties, and compliance. This review highlights its features, pros, cons, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (64)

Overall rating

4.9

5

20
4
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1

2

What Merchants Think

Merchants consistently praise "FlavorCloud – Global Shipping" for transforming their international shipping processes. Many highlight the app’s reliable customer support and its ability to seamlessly integrate into their existing operations. Several reviewers mention a noticeable improvement in efficiency and cost-effectiveness, making the app a key component in their global shipping strategy.

Key Strengths

Exceptional customer service, particularly noted by representatives like Keali Collier and Kelley Kim.
Ease of onboarding and system integration, notably with platforms like Shopify.
Real-time quotes and cost-effective international shipping solutions.
Comprehensive handling of international duties and taxes.
Ability to streamline international business operations, making shipping a "breeze."

Common Concerns

Issues with FedEx shipments from the UK; lack of compensation for lost parcels.
Need for clearer processes regarding label and tracking number generation, particularly in the UK.
Occasional communication lapses during refund and processing mishaps.

Final Thoughts

"FlavorCloud – Global Shipping" is widely appreciated for its robust customer support and user-friendly interface, making international shipping significantly more accessible and efficient for businesses. While there are some concerns regarding specific logistics processes, the overall reception is highly positive, marking it a valuable tool for businesses looking to expand their international reach.

Faunalux

May 23, 2025 on Shopify

Simply not useful for sellers in the UK. At no point is this made clear during the setup process or onboarding process that the system doesn't work properly for sellers in the UK, or when you start to pay for the premium plans. If you want to ship from the UK, you need to contact customer service (who operate on a US time schedule) and have them manually contact a courier in the UK and negotiate a cost before you even get a label you can use. This whole thing takes 3+ days every single time you want to ship an item, and often the customer service agent isn't aware that they have to do this at all, so they tell you to use the 'consolidate' option in the app multiple times before they recognise your problem. The onboarding "customer success managers" just tell you to contact support by email and can't offer any other help at all. If you're in the UK, avoid this app and system.

Leonard Silver

Jun 20, 2023 on Shopify

Be careful if you are shipping from the UK FedEx lost a parcel and we have no way of getting compensated for the loss which currently stands at around £400. We have chased this with FlavorCloud and they have said they can't help us. You have to be aware that when processing parcels in the UK with FedEx it is not a smooth process and involves requesting another label with a different tracking number from FlavorCloud that then sends the parcel to the FedEx hub in the UK. The parcel is then processed for overseas shipping from this Hub. Our parcel clearly states it was delivered at Fedex's Hub with a signature of the Fedex employee that received it. FlavorCloud have done nothing to resolve this which doesn't make us confident using their service going forward.