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Customer reviews: FlavorCloud – Global Shipping

Reviews (65)

Overall rating
4.7

What Merchants Think

Merchants consistently praise "FlavorCloud – Global Shipping" for transforming their international shipping processes. Many highlight the app’s reliable customer support and its ability to seamlessly integrate into their existing operations. Several reviewers mention a noticeable improvement in efficiency and cost-effectiveness, making the app a key component in their global shipping strategy.

Key Strengths

  • Exceptional customer service, particularly noted by representatives like Keali Collier and Kelley Kim.
  • Ease of onboarding and system integration, notably with platforms like Shopify.
  • Real-time quotes and cost-effective international shipping solutions.
  • Comprehensive handling of international duties and taxes.
  • Ability to streamline international business operations, making shipping a "breeze."

Common Concerns

  • Issues with FedEx shipments from the UK; lack of compensation for lost parcels.
  • Need for clearer processes regarding label and tracking number generation, particularly in the UK.
  • Occasional communication lapses during refund and processing mishaps.

Final Thoughts

"FlavorCloud – Global Shipping" is widely appreciated for its robust customer support and user-friendly interface, making international shipping significantly more accessible and efficient for businesses. While there are some concerns regarding specific logistics processes, the overall reception is highly positive, marking it a valuable tool for businesses looking to expand their international reach.

Leonard Silver

Jun 20, 2023  on Shopify

Be careful if you are shipping from the UK FedEx lost a parcel and we have no way of getting compensated for the loss which currently stands at around £400. We have chased this with FlavorCloud and they have said they can't help us. You have to be aware that when processing parcels in the UK with FedEx it is not a smooth process and involves requesting another label with a different tracking number from FlavorCloud that then sends the parcel to the FedEx hub in the UK. The parcel is then processed for overseas shipping from this Hub. Our parcel clearly states it was delivered at Fedex's Hub with a signature of the Fedex employee that received it. FlavorCloud have done nothing to resolve this which doesn't make us confident using their service going forward.

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