Firework App Review: Features, Pros & Cons for Shopify

Customer reviews: Firework Shoppable Video & UGC

Firework is a powerful Shopify app designed to enhance product engagement through shoppable videos and live streaming. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (45)

Overall rating

4.9

5

60
4

2
3
2
1

What Merchants Think

The overall feedback from merchants regarding "Firework Shoppable Video & UGC" is highly positive. Merchants are impressed with the app's seamless integration, user-friendly interface, and the significant boost in customer engagement and conversion rates. Many highlight the exceptional customer service and support from the Firework team, which seems to be a shared experience among users. Overall satisfaction with the product is evident across the reviews.

Key Strengths

Exceptional customer service and prompt support
Seamless integration with Shopify and other platforms
User-friendly interface and easy to install
Significant increase in customer engagement and conversion rates
Comprehensive analytics and insights
High-quality video streaming and visual effects
Versatile usage for UGC videos, livestreams, and shoppable content

Common Concerns

Some users experienced initial setup difficulties which required support intervention
Limited translation support for languages other than English

Final Thoughts

"Firework Shoppable Video & UGC" is a well-received app among merchants, offering a robust solution for enhancing website engagement and conversion through interactive videos. The support and customer service provided by the Firework team stand out as a major plus. While there are minor concerns, the overall user experience and benefits make it a worthwhile investment for businesses seeking to integrate shoppable videos and UGC into their digital strategy.

OddBird Co.

Jul 13, 2024 on Shopify

Onboarding was actually enjoyable, such a great team. The platform is super easy to use and looks great on our site. Very elevated in comparison to the other apps they claim to do the same thing

Natural Life

Jul 07, 2024 on Shopify

Fabulous sales team! We love Firework on our website and it was so easily integrated into our Shopify site. Customers who interact with our Firwork videos have been converting 11x higher than those who do not interact with a video. We look forward to continue working with them.

CYMBIOTIKA

May 30, 2024 on Shopify

Cymbiotika - Our experience with Firework has been great. We use firework for UGC videos on our Product Pages as well as using it for Livestreams when we do product launches. It is reliable and the team is also super responsive. We also recently used the simultaneous livestream feature to go live on Instagram and it was a success. We are excited to continuing working with Firework and all of its features!

The Cookware Company (USA), LLC

May 23, 2024 on Shopify

I would definitely recommend! 10 out of 10! We were using another UGC video vendor and was called out on their user experience on our site. We switched to Firework and could not be happier. Conversion and engagement has increased tenfold and they have very good support! Could not recommend more!

Stolen Stores

May 25, 2022 on Shopify

Easy to use and great tool to help improve our customer experience. Most importantly, the onboarding team is fantastic!

Pacifica

May 19, 2022 on Shopify

Super intuitive and easy to use. Recently just signed on with them. Highly recommend! Partnership team is amazing to work with!!