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Customer reviews: Firework Shoppable Video & UGC

Develop by Firework

Firework is a powerful Shopify app designed to enhance product engagement through shoppable videos and live streaming. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (46)

Overall rating
4.9

What Merchants Think

The overall feedback from merchants regarding "Firework Shoppable Video & UGC" is highly positive. Merchants are impressed with the app's seamless integration, user-friendly interface, and the significant boost in customer engagement and conversion rates. Many highlight the exceptional customer service and support from the Firework team, which seems to be a shared experience among users. Overall satisfaction with the product is evident across the reviews.

Key Strengths

  • Exceptional customer service and prompt support
  • Seamless integration with Shopify and other platforms
  • User-friendly interface and easy to install
  • Significant increase in customer engagement and conversion rates
  • Comprehensive analytics and insights
  • High-quality video streaming and visual effects
  • Versatile usage for UGC videos, livestreams, and shoppable content

Common Concerns

  • Some users experienced initial setup difficulties which required support intervention
  • Limited translation support for languages other than English

Final Thoughts

"Firework Shoppable Video & UGC" is a well-received app among merchants, offering a robust solution for enhancing website engagement and conversion through interactive videos. The support and customer service provided by the Firework team stand out as a major plus. While there are minor concerns, the overall user experience and benefits make it a worthwhile investment for businesses seeking to integrate shoppable videos and UGC into their digital strategy.

The Eternal Bouquet ®

Jul 28, 2025  on Shopify

Great app with excellent support Liking the app so far, it’s been smooth to set up and works well for our needs. The customer support team has been super helpful and responsive whenever we’ve had questions. Thanks!

Simplit Home

Jul 09, 2025  on Shopify

Excelente soporte, te ayudan a solucionar los problemas que van surgiendo.

Prime Gents

Jul 07, 2025  on Shopify

I was looking for a way to make my product pages more interactive, and Firework did exactly that. Setting up the video galleries was super easy, and I love how fast they load. The best part is that customers can shop directly from the videos

Speediance

Jun 24, 2025  on Shopify

very good!

Syruvia

Jun 24, 2025  on Shopify

Happy Tots

Jun 05, 2025  on Shopify

I was looking for a way to better showcase my products, and Firework has been a good solution. The videos load quickly, and embedding them on my product pages was easy. It gives customers a better feel of my products. Happy with the results so far.

Lily World

May 29, 2025  on Shopify

For me, it'sn't just about embedding videos. It's about creating an interactive experience. I love the option to add quizzes within the videos – it's a good way to capture attention. Honestly, it's making my site a more fun place to shop, and that translates into longer visits.

Jazzy Jewels

May 20, 2025  on Shopify

Adding fireworks to my store was easy. When I had questions, the support team responded and guided me through the process. Their assistance made the app easy to use and set up.

CELORABY UAE(25.04)

May 11, 2025  on Shopify

best

PeekaBooz

May 08, 2025  on Shopify

The dashboard is clear, I added a quiz at the end of my product videos that gives a discount code. People had fun even on phones.

InspireLand

May 05, 2025  on Shopify

Finally, Easy Video Reviews - Getting video reviews from customers and putting them on the site used to be hard. Firework makes it simple. Looks great!

Twobrosclothing

May 01, 2025  on Shopify

I had an issue adding a section but their support team was incredibly helpful. They responded quickly and guided me through the process with patience and clarity. The team was very professional and extremely humble throughout the interaction. I'm really impressed with their customer service — it made the whole experience smooth and stress-free. Highly recommend the app, not just for its features but also for the amazing support behind it!

VelVour

Apr 29, 2025  on Shopify

The support team helped me fix video placement. Now my playlist shows below product photos. Makes my page look professional!

CHITA LIVING

Apr 28, 2025  on Shopify

goog

Smartix

Apr 19, 2025  on Shopify

My store used to feel static, but now with shoppable videos, people actually stick around and explore. It’s like having a mini commercial right on the product page.

Bloom Baby

Apr 12, 2025  on Shopify

I had a question about setting up playlists, and the support team was quick to help. They made the process easy.

MERSEA

Apr 07, 2025  on Shopify

Our team recently added Firework to our website and have had the best experience. The team is incredibly hands on, response times are 24/7 and communication clear. The implementation process was simple and the app itself is incredibly intuitive, a great user experience all around.

KBI Trade LLC

Apr 03, 2025  on Shopify

I added shoppable videos to my product pages, and customers love clicking through them. Setup was easy, Just wish I installed it earlier!

Gems Gala

Mar 20, 2025  on Shopify

This app is simple but effective. The shoppable videos are a great way to showcase products, and customers seem to enjoy them. It’s been a good addition to my store.

GooTowels

Mar 17, 2025  on Shopify

I’ve been using Firework for a while now, and it’s been good. The videos are engaging. Easy to use and works well.

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