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Customer reviews: Firework Shoppable Video & UGC

Develop by Firework
<h3>What Merchants Think</h3> <p>The overall feedback from merchants regarding "Firework Shoppable Video & UGC" is highly positive. Merchants are impressed with the app's seamless integration, user-friendly interface, and the significant boost in customer engagement and conversion rates. Many highlight the exceptional customer service and support from the Firework team, which seems to be a shared experience among users. Overall satisfaction with the product is evident across the reviews.</p> <h3>Key Strengths</h3> <ul> <li>Exceptional customer service and prompt support</li> <li>Seamless integration with Shopify and other platforms</li> <li>User-friendly interface and easy to install</li> <li>Significant increase in customer engagement and conversion rates</li> <li>Comprehensive analytics and insights</li> <li>High-quality video streaming and visual effects</li> <li>Versatile usage for UGC videos, livestreams, and shoppable content</li> </ul> <h3>Common Concerns</h3> <ul> <li>Some users experienced initial setup difficulties which required support intervention</li> <li>Limited translation support for languages other than English</li> </ul> <h3>Final Thoughts</h3> <p>"Firework Shoppable Video & UGC" is a well-received app among merchants, offering a robust solution for enhancing website engagement and conversion through interactive videos. The support and customer service provided by the Firework team stand out as a major plus. While there are minor concerns, the overall user experience and benefits make it a worthwhile investment for businesses seeking to integrate shoppable videos and UGC into their digital strategy.</p>

Reviews (43)

Overall rating
5

What Merchants Think

The overall feedback from merchants regarding "Firework Shoppable Video & UGC" is highly positive. Merchants are impressed with the app's seamless integration, user-friendly interface, and the significant boost in customer engagement and conversion rates. Many highlight the exceptional customer service and support from the Firework team, which seems to be a shared experience among users. Overall satisfaction with the product is evident across the reviews.

Key Strengths

  • Exceptional customer service and prompt support
  • Seamless integration with Shopify and other platforms
  • User-friendly interface and easy to install
  • Significant increase in customer engagement and conversion rates
  • Comprehensive analytics and insights
  • High-quality video streaming and visual effects
  • Versatile usage for UGC videos, livestreams, and shoppable content

Common Concerns

  • Some users experienced initial setup difficulties which required support intervention
  • Limited translation support for languages other than English

Final Thoughts

"Firework Shoppable Video & UGC" is a well-received app among merchants, offering a robust solution for enhancing website engagement and conversion through interactive videos. The support and customer service provided by the Firework team stand out as a major plus. While there are minor concerns, the overall user experience and benefits make it a worthwhile investment for businesses seeking to integrate shoppable videos and UGC into their digital strategy.

Gems Gala

Mar 20, 2025  on Shopify

This app is simple but effective. The shoppable videos are a great way to showcase products, and customers seem to enjoy them. It’s been a good addition to my store.

GooTowels

Mar 17, 2025  on Shopify

I’ve been using Firework for a while now, and it’s been good. The videos are engaging. Easy to use and works well.

Olivia Wearable Breast Pump

Mar 11, 2025  on Shopify

I had the pleasure of receiving support from Rebeca and Geevan, and I must say they were absolutely fantastic! Both were incredibly friendly, patient, and genuinely helpful throughout the process. They made sure all my concerns were addressed promptly and with a positive attitude. It's rare to come across such attentive and supportive customer service, and I truly appreciate their efforts in making my experience with the Firework App so much smoother. Thank you, Rebeca and Geevan, for your outstanding support!

Baby Bloom

Mar 11, 2025  on Shopify

The interactive quizzes and polls have increased customer engagement on my store. It's a fun way to connect with shoppers.

HOVERAir Official

Mar 04, 2025  on Shopify

转化效果好,视频赋能销售提升,有很好的客户成功支持,手把手帮助我们优化转化

HandyFamm

Feb 26, 2025  on Shopify

This is a feature we really wanted to have on our eco shopify site to show UGC videos of our products. Had a little trouble in the setup but the customer service was responsive especial Tal helped work though some of the issues. Look forward to getting to know this product and see results.

RealRegal

Feb 24, 2025  on Shopify

App is consistent with the need of my business and very user friendly. I'll recommend it for any ecommerce business owner looking for video and UGC that works perfectly.

That’s it. Nutrition

Feb 14, 2025  on Shopify

Beverage Bombs

Jan 13, 2025  on Shopify

I had an issue with a subscription charge going through I did not mean to do and cancelled after 30 mins. Once I raised this issue I revieved an email fixing the issue within 5-10 minutes. The customer service is exceptional and very prompt.

IUI BEAUTY

Jan 13, 2025  on Shopify

这个插件非常好

Aecooly

Dec 30, 2024  on Shopify

超级无敌好,Tal Kazmir 非常耐心解答我的问题,视频展示功能也很齐全,推荐大家安装!

Fit It Out

Dec 16, 2024  on Shopify

The customer service and professionalism is just another level. I have worked with 4 different people and my thoughts after each call were: wow, what a team, I hope I can replicate that in my business. Jordan, Tal, Eduardo, Tarun. About the product: I've been looking for a way to showcase videos of our fitness products and the solution Firework provides is incredible. Easy to install, easy to use, and works great. I think this is going to be great for our business. I've only used videos but hoping to expand to other services.

ixacurtains

Dec 12, 2024  on Shopify

Great service! Thanks for help from Kazmir

L'OPETALE

Dec 08, 2024  on Shopify

Highly Recommended! It runs smoothly!

Vireya

Dec 04, 2024  on Shopify

It improved my website so much! Grateful for this app!

Kendras-Boutique1

Nov 26, 2024  on Shopify

Captivating Visuals and Seamless Performance! This fireworks video app exceeded all my expectations! The vibrant visuals and realistic effects bring an incredible sense of excitement to my website. It’s easy to use, runs smoothly, and adds the perfect touch of celebration to my website. Whether you’re highlighting a special sale or just adding some festive flair videos to your site, this app delivers. Highly recommend for anyone looking to enhance their website’s appeal and engage their audience! Thank you Abhinav for getting my site live, Michael for getting our site started with Firework and Justin and Danyal for being apart of our communication team. I appreciate the entire team at Firework app for their awesome system that makes my website look so cool and entertaining. You must get this to take your site to the next level.

Joined® Hong Kong | Official Online Fitness Store

Nov 16, 2024  on Shopify

As the founder of a growing fitness apparel brand, I’m always looking for tools that can truly make a difference. Firework has been one of those that can elevate our customer experience and drive sale. The conversion rate for visitors who engaged with Firework videos is 158% higher compared to those who don’t. Moreover, their Shopify integration was smooth. With just a few simple steps, we were able to quickly deploy Firework video players on our website. If you have your own DTC website and want to provide a better experience for your customers and improve conversion rate, I highly recommend Firework.

Leolace

Nov 06, 2024  on Shopify

I recently started using the Firework app for my Shopify store, and I have to say, my experience has been fantastic! Tal Kazmir has been incredibly patient and helpful in resolving various coding issues I encountered along the way. Their support has made the whole process much smoother. Overall, I am very satisfied with the app and hope it will help drive higher revenue for my store. Highly recommend!

LienPrecieux

Oct 29, 2024  on Shopify

eyeam

Oct 29, 2024  on Shopify

Great customer service and once you have the how to guide super easy to implement. Great APP

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