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Customer reviews: Firework Shoppable Video & UGC

Develop by Firework

Firework is a powerful Shopify app designed to enhance product engagement through shoppable videos and live streaming. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (51)

Overall rating
5

What Merchants Think

The overall feedback from merchants regarding "Firework Shoppable Video & UGC" is highly positive. Merchants are impressed with the app's seamless integration, user-friendly interface, and the significant boost in customer engagement and conversion rates. Many highlight the exceptional customer service and support from the Firework team, which seems to be a shared experience among users. Overall satisfaction with the product is evident across the reviews.

Key Strengths

  • Exceptional customer service and prompt support
  • Seamless integration with Shopify and other platforms
  • User-friendly interface and easy to install
  • Significant increase in customer engagement and conversion rates
  • Comprehensive analytics and insights
  • High-quality video streaming and visual effects
  • Versatile usage for UGC videos, livestreams, and shoppable content

Common Concerns

  • Some users experienced initial setup difficulties which required support intervention
  • Limited translation support for languages other than English

Final Thoughts

"Firework Shoppable Video & UGC" is a well-received app among merchants, offering a robust solution for enhancing website engagement and conversion through interactive videos. The support and customer service provided by the Firework team stand out as a major plus. While there are minor concerns, the overall user experience and benefits make it a worthwhile investment for businesses seeking to integrate shoppable videos and UGC into their digital strategy.

Jazzy Jewels

May 20, 2025  on Shopify

Adding fireworks to my store was easy. When I had questions, the support team responded and guided me through the process. Their assistance made the app easy to use and set up.

PeekaBooz

May 08, 2025  on Shopify

The dashboard is clear, I added a quiz at the end of my product videos that gives a discount code. People had fun even on phones.

InspireLand

May 05, 2025  on Shopify

Finally, Easy Video Reviews - Getting video reviews from customers and putting them on the site used to be hard. Firework makes it simple. Looks great!

Twobrosclothing

May 01, 2025  on Shopify

I had an issue adding a section but their support team was incredibly helpful. They responded quickly and guided me through the process with patience and clarity. The team was very professional and extremely humble throughout the interaction. I'm really impressed with their customer service — it made the whole experience smooth and stress-free. Highly recommend the app, not just for its features but also for the amazing support behind it!

VelVour

Apr 29, 2025  on Shopify

The support team helped me fix video placement. Now my playlist shows below product photos. Makes my page look professional!

Smartix

Apr 19, 2025  on Shopify

My store used to feel static, but now with shoppable videos, people actually stick around and explore. It’s like having a mini commercial right on the product page.

Bloom Baby

Apr 12, 2025  on Shopify

I had a question about setting up playlists, and the support team was quick to help. They made the process easy.

MERSEA

Apr 07, 2025  on Shopify

Our team recently added Firework to our website and have had the best experience. The team is incredibly hands on, response times are 24/7 and communication clear. The implementation process was simple and the app itself is incredibly intuitive, a great user experience all around.

KBI Trade LLC

Apr 03, 2025  on Shopify

I added shoppable videos to my product pages, and customers love clicking through them. Setup was easy, Just wish I installed it earlier!

Gems Gala

Mar 20, 2025  on Shopify

This app is simple but effective. The shoppable videos are a great way to showcase products, and customers seem to enjoy them. It’s been a good addition to my store.

GooTowels

Mar 17, 2025  on Shopify

I’ve been using Firework for a while now, and it’s been good. The videos are engaging. Easy to use and works well.

Olivia Wearable Breast Pump

Mar 11, 2025  on Shopify

I had the pleasure of receiving support from Rebeca and Geevan, and I must say they were absolutely fantastic! Both were incredibly friendly, patient, and genuinely helpful throughout the process. They made sure all my concerns were addressed promptly and with a positive attitude. It's rare to come across such attentive and supportive customer service, and I truly appreciate their efforts in making my experience with the Firework App so much smoother. Thank you, Rebeca and Geevan, for your outstanding support!

Baby Bloom

Mar 11, 2025  on Shopify

The interactive quizzes and polls have increased customer engagement on my store. It's a fun way to connect with shoppers.

HOVERAir Official

Mar 04, 2025  on Shopify

转化效果好,视频赋能销售提升,有很好的客户成功支持,手把手帮助我们优化转化

HandyFamm

Feb 26, 2025  on Shopify

This is a feature we really wanted to have on our eco shopify site to show UGC videos of our products. Had a little trouble in the setup but the customer service was responsive especial Tal helped work though some of the issues. Look forward to getting to know this product and see results.

RealRegal

Feb 24, 2025  on Shopify

App is consistent with the need of my business and very user friendly. I'll recommend it for any ecommerce business owner looking for video and UGC that works perfectly.

Beverage Bombs

Jan 13, 2025  on Shopify

I had an issue with a subscription charge going through I did not mean to do and cancelled after 30 mins. Once I raised this issue I revieved an email fixing the issue within 5-10 minutes. The customer service is exceptional and very prompt.

Aecooly

Dec 30, 2024  on Shopify

超级无敌好,Tal Kazmir 非常耐心解答我的问题,视频展示功能也很齐全,推荐大家安装!

Fit It Out

Dec 16, 2024  on Shopify

The customer service and professionalism is just another level. I have worked with 4 different people and my thoughts after each call were: wow, what a team, I hope I can replicate that in my business. Jordan, Tal, Eduardo, Tarun. About the product: I've been looking for a way to showcase videos of our fitness products and the solution Firework provides is incredible. Easy to install, easy to use, and works great. I think this is going to be great for our business. I've only used videos but hoping to expand to other services.

ThatsSmoooth

Dec 11, 2024  on Shopify

Just started so looking forward to see performance. I like the way they display on my site and products pages. Upon installation, when I found myself stuck, Tal came to the rescue, and had me functional rapidly.

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