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Customer reviews: Feed Donkey ‑ Shopping Feeds

Reviews (15)

Overall rating
3.7

What Merchants Think

Overall, merchants have positive feedback about "Feed Donkey ‑ Shopping Feeds". The app is highly regarded for its robust features, excellent customer support, and ability to fulfill complex feed requirements. Many merchants appreciate the user-friendly interface and the prompt assistance provided by the support team, particularly highlighting Martin and Amanda for their exceptional service.

Key Strengths

  • Outstanding customer support, often praised for going above and beyond.
  • Robust customization options for creating tailored feeds to meet various platform needs.
  • User-friendly interface and an intuitive backend dashboard.
  • Offers a comprehensive range of prebuilt feeds and templates.
  • Cost-effective with a competitive pricing model that provides value for money.

Common Concerns

  • Some merchants experienced communication issues with the support team.
  • A few concerns about non-user-friendly aspects of the user interface and lack of clarity in the provided resources.
  • Unwanted marketing emails triggered by unsolicited website scrubbing.

Final Thoughts

"Feed Donkey ‑ Shopping Feeds" is favorably received by most merchants who commend its well-rounded functionality and proactive customer support. Although there are a few concerns with communication and interface details, the app is highly recommended for businesses looking to effectively manage and customize product feeds across various platforms.

Piano Luigi

Feb 23, 2024  on Shopify

I do not understand any of the negative feedback. This App is a 6 Star experience. Customer support is off the charts. Martin is the real hero here.

Planostic

Jan 03, 2024  on Shopify

They scrubbed my shopify website and sent spam mails advertising their plugin to all my email addresses. While this is not illegal, it's super annoying. Their 'support centre' website is full of broken links or standard texts. The user interface is not userfriendly and even after checking their website (and 'video') thoroughly, it's still not clear what service they're actually providing. I'd stay away.

Primario Nesti

Jun 18, 2023  on Shopify

I regret to say that my experience with the customer service was far from satisfactory. Despite numerous attempts to address a seemingly simple task, the communication was unfortunately inadequate, leading to a frustrating back-and-forth. This not only resulted in the loss of several days, but also failed to yield a resolution to the issue at hand. A better understanding of the customer's needs and clearer communication would significantly enhance the overall service experience. In this instance, I'm disappointed to say, those expectations were not met.

CardsDirect

May 23, 2023  on Shopify

Incredible support from these guys. While we we're setting up our first feed, their support proactively (without us requesting for support), went through the feed and corrected it for our newbie errors. First time we've ever seen that with any app developer. Also incredible nice app and backend dashboard, including many prebuild feeds for various sites - EXCELLENT!

JasonCarlMorgan®

Feb 16, 2023  on Shopify

This app is absolutely fantastic and the customer support is just as good. I've had no end of support requests promptly resolved and I always trust that any issues I have can be overcome quickly. I would 100% recommend Feed Donkey to anyone looking to build custom-structured product feeds using their Shopify store data.

Fashamo

Feb 12, 2023  on Shopify

Great team to work with, excellent customer service. If you looking for feeds try Feed Donkey. It's our pleasure working with Amanda and Martin and they are always attentive!

The Storepaperoomates Retail Market

Sep 27, 2022  on Shopify

We run an Enterprise Marketplace and have been struggling to find the perfect app that could support a multitudes of SKU spread across multiple expansion stores without a hiccup. Other apps either had limited features or charge ridiculously for some of the features. Feed Donkey was exactly what we needed and it had all the features at the best price possible. For anyone looking for an app to create Feeds to connect anywhere, Feed Donkey is the way to go. And their support just backs their awesome app. We were able to create custom feeds, especially that we had granular control on what we included in the feeds as well as the feed output. Worth every single penny, and would happily even pay more. Shout out to Martin for the awesome above and beyond support.

UK Lounge

Sep 08, 2021  on Shopify

The best Shopify Data Feed app out there! The level of customisation and control is exceptional, and allows us to really tailor the feed to meet the needs of different marketing platforms both effectively and efficiently. The support Martin & the team have given us has been second to none; not only helping us with the feed creation but always on hand for any changes and optimisations we need to make at a very speedy pace.

Luxmall

Sep 07, 2021  on Shopify

One of the best support team in business. Great app to create datafeeds of your products. There are many templates in Feed Donkey that will fit to almost all needs. But we had some special requirements for our project. Thanks to Martin and Amanda, we had a customized datafeed in about 30 minutes and all adjustments that need to be added after, were done in minutes, even if i asked them to add it weeks later. Feed Donkey Team you are all doing a great job! Thank you guys!

Pataugas

Mar 21, 2021  on Shopify

A really powerful app to create product feeds (Google, Facebook, etc...) with all the details you may need. After testing other apps, Feed Donkey is the only one I found to create with great accuracy several feeds. The support is also really fast and helpful when you need some help to create specific fields.

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