Reviews: PH Ship Rate & Track for FedEx

Customer reviews: PH Ship Rate & Track for FedEx

Reviews (599)

Overall rating

4.9

5

127
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1

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What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

Seamless integration with Shopify
Exceptional customer support and onboarding process
User-friendly interface
Real-time FedEx shipping rates and tracking
Ability to display negotiated FedEx rates
Efficient problem resolution by the support team

Common Concerns

Occasional issues with FedEx Freight shipment rates
Learning curve similar to other shipping apps
Some technical setup challenges
Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

Top Vers Btm

Apr 02, 2024 on Shopify

I had an exceptional experience with Sagar K S, who demonstrated remarkable patience and attentiveness to all my queries regarding the application. He skillfully guided me through its features, making the learning process smooth and enjoyable. The app itself is user-friendly, catering comprehensively to the needs of my new business. I plan to familiarize myself further with the application through practice, and I'm optimistic that FedEx will become the exclusive shipping option for my customers, thanks to its professionalism and efficiency.

Fasteners Plus

Mar 18, 2024 on Shopify

Very responsive customer service and help when needed. The app has worked well for us and when issues have came up the customer service team was very quick to help.

Momentum Shake

Mar 18, 2024 on Shopify

Amazing and expedient service!

Ground Force Sports

Feb 29, 2024 on Shopify

Issue taken care of....thank you! Been using for several years and love the App!

TaliaSari

Jan 31, 2024 on Shopify

Simple product to use that helps us move fast. Excellent customer support, very responsive and helpful. Highly recommended!

Wines From Italy

Jan 22, 2024 on Shopify

Sibi from tech support was very helpful and resolved our issues quickly, Thank you PH!

UsedReelMowers.com

Jan 17, 2024 on Shopify

We've used this for several years now as our go to app for Fedex LTL freight rates. Never disappointed. Customer service is amazing and was able to rectify any issues with rates showing on checkout within minutes of a zoom call. Definitely recommend