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Customer reviews: PH Ship Rate & Track for FedEx

Develop by PluginHive
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Reviews (599)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

  • Seamless integration with Shopify
  • Exceptional customer support and onboarding process
  • User-friendly interface
  • Real-time FedEx shipping rates and tracking
  • Ability to display negotiated FedEx rates
  • Efficient problem resolution by the support team

Common Concerns

  • Occasional issues with FedEx Freight shipment rates
  • Learning curve similar to other shipping apps
  • Some technical setup challenges
  • Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

HealthieOne

Jun 04, 2024  on Shopify

Very good. Thank you.

ENcut

Jun 03, 2024  on Shopify

Excellent support.

Hollander Fusing & Art Glass

Jun 02, 2024  on Shopify

Sibi was an excellent help, great app!

Lithia Spring Water

May 08, 2024  on Shopify

PH Ship Rate & Track for FedEx has one of the best support groups you will ever find. We have a Shopify store that uses PH Ship Rate and for a number of years, we have had no problems. Recently problems occurred. We contacted the support group and in only hours they fixed the problem. SIMPLY THE BEST

Fieldsheer Canada

Apr 26, 2024  on Shopify

Great service, Fast and easy

Nail Maxx Supply

Apr 25, 2024  on Shopify

I was incredibly impressed by the promptness and efficiency of the support team as they reached out to assist me in setting up the app. Their responsiveness was unparalleled, and their proactive approach in ensuring a seamless onboarding experience was truly commendable.

Michael Wainwright USA

Apr 25, 2024  on Shopify

We have been using this app for a few years, works great connecting our existing FedEx account to use in Shopify. All of a sudden it stopped working, customer support was immediate and helpful. As it turns out, the problem was not with PH Ship, it was our fault: we had changed items in the store, but the item was purchased by the customer before the change, so shipping had to be manual. Not sure I would have figured out without PH's customer support.

Energy Corse Americas

Apr 24, 2024  on Shopify

Every question was answering very quickly by Sibi. Thank you very much! Awesome support.

Evogen Nutrition

Apr 23, 2024  on Shopify

Unruled Foods

Apr 23, 2024  on Shopify

We had to schedule a call and support team was really quick to solve all of our questions

Matrigen

Apr 18, 2024  on Shopify

I had some technical issues setting it up but customer service was really helpful!

x-io Technologies

Apr 17, 2024  on Shopify

The best customer support I've ever experienced. A one-on-one intro call, helping me set everything up and answering all my questions.

Outlaw Leather

Apr 17, 2024  on Shopify

Yes I would reccomend. Easy to work with

GastronomUSA

Apr 16, 2024  on Shopify

Great service and support!

VICINITY

Apr 16, 2024  on Shopify

Very good support service and fast help. Greeds from VICINITY

Casaveve

Apr 15, 2024  on Shopify

I have had extemelly excellent service from Sibi from Pluginhive. I am so happy and content with the service I have received. He even went all out by calling me and allowing me to share my screen for support where I was having technical difficulties.

Bridge City Tool Works

Apr 11, 2024  on Shopify

Great service and very responsive on issues that require troubleshoot. Thank you so much for the help and shout out to Sibi!

Snacks of Substance

Apr 11, 2024  on Shopify

The app set up is intuitive but getting on A Zoom with Sibi made it lightning fast. Im excited!

Natural Gemstones FZCO

Apr 05, 2024  on Shopify

Thank you for your support and help...Sagar he make our transaction so smoth and easy

BOLOTOR

Apr 04, 2024  on Shopify

We are very happy with this app. The customer service is very responsive and helpful. Highly recommend.

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