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Customer reviews: PH Ship Rate & Track for FedEx

Develop by PluginHive

Reviews (543)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

  • Seamless integration with Shopify
  • Exceptional customer support and onboarding process
  • User-friendly interface
  • Real-time FedEx shipping rates and tracking
  • Ability to display negotiated FedEx rates
  • Efficient problem resolution by the support team

Common Concerns

  • Occasional issues with FedEx Freight shipment rates
  • Learning curve similar to other shipping apps
  • Some technical setup challenges
  • Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

7ART CONCEPT STORE

Nov 21, 2024  on Shopify

J'ai rencontrée un problème aujourd'hui avec l'app, envoyé un mail aussitot et j'ai aussitot recu une reponse de l'application. Nous avons programmé un rdv le jour meme et le probleme est résolu. Le service est top merci beaucoup

AURORRA By ARRIS

Nov 17, 2024  on Shopify

Sibi was the absolute best help!! He called me and helped me set up the app correctly. He was extremely knowledgeable, professional and helpful Thank you so so much!

Kitchen Coos & Ewes

Nov 14, 2024  on Shopify

So far so good. I received excellent support from Jagruti.

Burning River Buys Inc.

Nov 13, 2024  on Shopify

Definitely recommend. The support person was excellent. He explained the steps thoroughly.

KONSU

Nov 10, 2024  on Shopify

Amazing customer service from this app.

All From 1 Supplier DBA Liberty West Indian and American Groceries

Nov 05, 2024  on Shopify

Implemented very well, support was very helpful for any questions

Ann Hand

Nov 04, 2024  on Shopify

The support for this app is wonderful. They answer my questions, promptly, and very patient when I don't understand the solution the first time around. So pleased with this app and its support!

LUPICIA HAWAII Online Store

Oct 29, 2024  on Shopify

Customer service was very helpful and explained everything quickly and easily.

Jibarito de la Cajita®

Oct 29, 2024  on Shopify

We were looking to set up international shipments. The app is perfect for that. Great support team. Great functionality.

Mdnmd

Oct 28, 2024  on Shopify

Good, it works

Perfumehead

Oct 24, 2024  on Shopify

Fantastic customer support. We have used this app to integrate FedEx with our ShopifyPlus store. The setup was straightforward, the documentation concise, and the customer support was there if we needed it—the best app for FedEx label generation.

Cerca Cultivation

Oct 22, 2024  on Shopify

Love the app. Game changer for us using FedEx. And outstanding customer service!

Paw Store

Oct 21, 2024  on Shopify

I used Plugin Hive with. my woocommerce platform and chose to use their Shopify version a well when I migrated my website. I highly recommend PluginHive and their reps! Amazing customer service by Sibi - he was patient, thorough, knowledgable and I am very thankful to him! Thank you Sibi and Team.

GoodStuff Health

Oct 17, 2024  on Shopify

Very informative and willing to help me through multiple steps. Thank you guys.

Office Privacy

Oct 15, 2024  on Shopify

Very user friendly and easy to set up. Onboarding was quick and informative. I wanted to charge my customers accurately and this app has helped to make this possible. Thank you!

Synergy Wetsuits

Oct 09, 2024  on Shopify

We've been using this app to integrate FedEx with our Shopify store, and it has been a game-changer. It displays our negotiated FedEx rates perfectly, allowing us to provide accurate shipping costs to our customers. The setup was straightforward, and the customer support team has been extremely helpful with any questions we had along the way. If you need a reliable solution for FedEx shipping on Shopify, this app is a must-have!

VitaRx

Oct 07, 2024  on Shopify

So far so good- they even onboard you which really helps

Katukina.US

Oct 02, 2024  on Shopify

So far so good. We haven't used the app/plug in long but from what we have We are finding it easy to use, great functionality, and the support has been attentive to actually help with the set up and properly adjusting the settings to the particular needs of our store.

Bourgeois Meat Market

Oct 02, 2024  on Shopify

It was amazing! Very helpful and very knowledgeable. Definitely recommend using the support! Fast and effective!

Alix Rio

Sep 30, 2024  on Shopify

O suporte foi otimo, ajudaram super com as duvidas que tivemos e responderam muito rapido

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