Reviews: PH Ship Rate & Track for FedEx

Customer reviews: PH Ship Rate & Track for FedEx

Reviews (555)

Overall rating

4.9

5

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4

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1

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What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

Seamless integration with Shopify
Exceptional customer support and onboarding process
User-friendly interface
Real-time FedEx shipping rates and tracking
Ability to display negotiated FedEx rates
Efficient problem resolution by the support team

Common Concerns

Occasional issues with FedEx Freight shipment rates
Learning curve similar to other shipping apps
Some technical setup challenges
Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

Hanae Mori Parfums

Jul 30, 2024 on Shopify

Application parfaitement fonctionnelle et fiable ! Un gain de temps immédiat et indéniable pour tous vos envois depuis votre compte Fedex. Les possibilités de paramétrages sont importantes et le support est très réactif à vos demandes avec même la possibilité de vous accompagner à distance si cela est nécessaire ! Un must have !

JellyFish Lighting

Jul 23, 2024 on Shopify

The technical support and training provide by PluginHive is incredible. After struggling to setup and understand how shipping rate are setup on my own, support reached out to me proactively. Without any delay I was able to connect with them and not only resolved my issues but provided additional training. Thank you for your support.

Island Vintage Coffee

Jul 21, 2024 on Shopify

We were able to complete the app setup to display FedEx services on checkout and generate label for my Shopify orders. Thank you so much!

Zaghou Store

Jul 18, 2024 on Shopify

PH Ship Rate & Track for FedEx is a game-changer! This plugin seamlessly integrates with our store, offering real-time FedEx shipping rates and effortless tracking. It’s incredibly user-friendly, saving us time and boosting customer satisfaction. A must-have for any e-commerce business!

Brooks School Store

Jul 17, 2024 on Shopify

Customer Support was very helpful, seems like it will do what I need it to.

Balance7

Jul 17, 2024 on Shopify

great service

Konig Wheels USA

Jun 25, 2024 on Shopify

The app helps to add shipping and rate options that Shopify should have natively. Also, the customer service is AMAZING!

Terrasoul Wholesale

Jun 19, 2024 on Shopify

Great service. The app helps establish accurate rates for our customers.

stickman cycling

Jun 16, 2024 on Shopify

best app

Lila

Jun 13, 2024 on Shopify

Thank you for the help

BlushLove

Jun 12, 2024 on Shopify

Awesome app! Sibi is the best!

Tropical Isle Roti Shop and Bakery

Jun 12, 2024 on Shopify

Sibi was very helpful with addressing all the issues i had.

Herm. Sprenger NA LP

Jun 10, 2024 on Shopify

Easy set up, good support staff for any questions

American Tile Depot

Jun 06, 2024 on Shopify

Awesome customer service.

HealthieOne

Jun 04, 2024 on Shopify

Very good. Thank you.

ENcut

Jun 03, 2024 on Shopify

Excellent support.

Hollander Fusing & Art Glass

Jun 02, 2024 on Shopify

Sibi was an excellent help, great app!

Lithia Spring Water

May 08, 2024 on Shopify

PH Ship Rate & Track for FedEx has one of the best support groups you will ever find. We have a Shopify store that uses PH Ship Rate and for a number of years, we have had no problems. Recently problems occurred. We contacted the support group and in only hours they fixed the problem. SIMPLY THE BEST

Fieldsheer Canada

Apr 26, 2024 on Shopify

Great service, Fast and easy

Nail Maxx Supply

Apr 25, 2024 on Shopify

I was incredibly impressed by the promptness and efficiency of the support team as they reached out to assist me in setting up the app. Their responsiveness was unparalleled, and their proactive approach in ensuring a seamless onboarding experience was truly commendable.