Reviews: PH Ship Rate & Track for FedEx

Customer reviews: PH Ship Rate & Track for FedEx

Reviews (596)

Overall rating

4.9

5

127
4

2
3
2
1

1

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

Seamless integration with Shopify
Exceptional customer support and onboarding process
User-friendly interface
Real-time FedEx shipping rates and tracking
Ability to display negotiated FedEx rates
Efficient problem resolution by the support team

Common Concerns

Occasional issues with FedEx Freight shipment rates
Learning curve similar to other shipping apps
Some technical setup challenges
Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

Brilliance in Diamonds

Feb 06, 2025 on Shopify

Quick and very helpful service with ease of usage.

The Tiny Toddlers

Feb 06, 2025 on Shopify

Great App. Professional and fast customer support!

chlorinewarehouse.com

Feb 05, 2025 on Shopify

Customer service was extremely helpful in helping us get setup.

Cons

Feb 04, 2025 on Shopify

buena aplicación y buena disposición del equipo para resolver dudas.

Bacchus King Cake Store

Jan 30, 2025 on Shopify

Sibi was extremely helpful and got everything set up for us perfectly!

Arbo Space

Jan 30, 2025 on Shopify

Amaia London

Jan 22, 2025 on Shopify

Last Arc Studios

Jan 19, 2025 on Shopify

GREAT SUPPORT, THEY HELPED ME SO MUCH, REALLY HAPPY FOR THE SERVICE !

Vantage Coffee Roasters - Wholesale

Jan 19, 2025 on Shopify

Touseef was extremely helpful in explaining app functionality. App works great and service is excellent with this company. Highly recommend!

THELIFESTYLEDCO Shop

Jan 15, 2025 on Shopify

Super friendly and helpful. I had issues figuring out how to use the app, and after a 15 minute call it all made sense! Hope to continue using this app in the future

Cable Bullet Sandbox

Jan 15, 2025 on Shopify

Looks like it will work to solve our problem for creating return labels in Shopify. Touseef was very helpful.

Léa The Label

Jan 12, 2025 on Shopify

Great Support. Thank you

Iditarod

Dec 17, 2024 on Shopify

Looks easy to use

The Favorites

Nov 26, 2024 on Shopify

Amazing onboarding. Superior service by the wonderful Sibi! Super easy to use! Great app.

7ART CONCEPT STORE

Nov 21, 2024 on Shopify

J'ai rencontrée un problème aujourd'hui avec l'app, envoyé un mail aussitot et j'ai aussitot recu une reponse de l'application. Nous avons programmé un rdv le jour meme et le probleme est résolu. Le service est top merci beaucoup

AURORRA By ARRIS

Nov 17, 2024 on Shopify

Sibi was the absolute best help!! He called me and helped me set up the app correctly. He was extremely knowledgeable, professional and helpful Thank you so so much!

Kitchen Coos & Ewes

Nov 14, 2024 on Shopify

So far so good. I received excellent support from Jagruti.

Burning River Buys Inc.

Nov 13, 2024 on Shopify

Definitely recommend. The support person was excellent. He explained the steps thoroughly.

KONSU

Nov 10, 2024 on Shopify

Amazing customer service from this app.

All From 1 Supplier DBA Liberty West Indian and American Groceries

Nov 05, 2024 on Shopify

Implemented very well, support was very helpful for any questions