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Customer reviews: PH Ship Rate & Track for FedEx

Develop by Shopify

Reviews (538)

Overall rating
4.9

What Merchants Think

Merchants generally express high satisfaction with the "PH Ship Rate & Track for FedEx" app. This app has been praised for its seamless integration with Shopify, ease of use, and robust feature set that meets their shipping needs. The standout theme from the reviews is the exceptional customer support, highlighted by dedicated team members like Sibi, who provide proactive assistance and guidance throughout the onboarding process.

Key Strengths

  • Seamless integration with Shopify
  • Exceptional customer support and onboarding process
  • User-friendly interface
  • Real-time FedEx shipping rates and tracking
  • Ability to display negotiated FedEx rates
  • Efficient problem resolution by the support team

Common Concerns

  • Occasional issues with FedEx Freight shipment rates
  • Learning curve similar to other shipping apps
  • Some technical setup challenges
  • Lack of live support for specific recurring issues

Final Thoughts

Overall, "PH Ship Rate & Track for FedEx" receives positive reviews for its functionality and customer service. While there are some noted concerns, mainly revolving around freight rates and setup complexities, the app remains a favored choice for those looking to integrate FedEx shipping solutions with their Shopify stores. Its ability to save time and improve customer satisfaction is frequently highlighted, making it a valuable tool for e-commerce merchants.

MFST

Jun 02, 2025  on Shopify

Sibi was great, helped me right away!

Diamonds by Magnus James

May 30, 2025  on Shopify

Manohar was a great help with setting it up for me... made it very easy and walked me through any questions I had! Great choice!

Platinum Biologics

May 21, 2025  on Shopify

I hired PH Ship Rate to improve our shipping CRM, and I couldn't be more impressed with the results. From the very beginning, their team was knowledgeable, responsive, and truly understood our operational challenges. They streamlined our processes, eliminated a lot of manual tasks, and implemented features that have significantly increased our efficiency. What used to take hours now takes minutes—and the time saved has allowed our team to focus on more strategic tasks. Beyond the technical improvements, their customer service has been top-notch. Every question or issue was handled quickly and professionally, and they went above and beyond to ensure we were happy with the final product. If you're looking for a team that delivers real results and genuinely cares about improving your business, I highly recommend it.

Club Hallelujah

May 13, 2025  on Shopify

I recently received support for a Shopify plugin from Priyanka, and I have to say-she was absolutely amazing! She demonstrated incredible patience, was extremely professional, kind, pleasant, and truly service-oriented. This was honestly one of the best customer service experiences I’ve ever had. Bravo, Priyanka!

Quetzalli Jewelry

May 12, 2025  on Shopify

If you want to ship Fedex One Rate through shopify they can do it. They guided me through the process.

Lobster Boys LLC

May 09, 2025  on Shopify

It was great customer support service. Our issue was resolved immediately after talking to the representative. Highly recommended this app for Shopify integration.

Rhoan Equestrian

May 09, 2025  on Shopify

They have been extremely helpful with integrating my shipping through FedEx and have been willing to offer technical assistance and support as issues arise. I highly recommend.

King Of Weighted Shop

May 09, 2025  on Shopify

Really appreciate the onboarding call! We could clarify all questions directly from the start, which was very great.

Biodynamic Coffee

May 08, 2025  on Shopify

Very helpful, answered all my questions

Bocconcino Hawai'i

May 06, 2025  on Shopify

Priyanka was an amazing help with setting up my shipping profile on shopify!

Pamela Zamore

May 05, 2025  on Shopify

Sibi was very responsive, helpful and efficient. I was well taken care of.

Staffworkforce

May 05, 2025  on Shopify

Sibi was very helpful! The app works very great and easily integrates FedEx rates with my store.

Oates Specialties LLC

Apr 30, 2025  on Shopify

Sibi was very knowledgeable and able to answer all of my questions in getting the One Rate function set up.

The SRX formula

Apr 29, 2025  on Shopify

Sibi was very helpful and informative. made the process very simple and straightforward

Nickel & Suede

Apr 24, 2025  on Shopify

Our customer service representative was very helpful in getting the app set up and running. I appreciate the knowledge in integrating FedEx with Shopify.

The Stair Source

Apr 24, 2025  on Shopify

Manohar is very helpful of setting up this app.

Amelia Toro

Apr 22, 2025  on Shopify

Great help, fast and reliable.

Almere

Apr 18, 2025  on Shopify

We loved working with Manohar! Super quick help and great at communicating and fixing our error message. So grateful.

Roast By Bresheh

Apr 17, 2025  on Shopify

Great customer service

KOKIKOKI BAKEHOUSE

Apr 17, 2025  on Shopify

This app can help you with new business set up.easy to install.Support team very nice communication.

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