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Customer reviews: Fastr: SMS & Email Marketing

Develop by Royal Apps

Reviews (275)

Overall rating
4.9

What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

  • Intuitive and user-friendly interface
  • Effective abandoned cart recovery via SMS, email, and push notifications
  • Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
  • Quick and easy setup process
  • Comprehensive features that enhance marketing efficiency

Common Concerns

  • Reports of unexpected charges and billing issues
  • Some issues with transparency regarding usage fees and billing cycles
  • Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.

Earth_Fabric

Jul 19, 2024  on Shopify

This app is truly impressive! It's a comprehensive solution for Abandoned Cart Recovery, offering a perfect blend of web push notifications, email, and SMS features. Everything you need for effective cart recovery is right here in one place. I must highlight the exceptional customer support - Patrick from their team went above and beyond. He patiently guided me through the entire setup process and even shared valuable strategies for maximizing the app's potential. Based on my experience, I wholeheartedly recommend this app to any e-commerce business looking to boost their recovery rates.

Rektona | US

Jul 19, 2024  on Shopify

I had a few worries at first, but the Fastr support team was incredible. They answered all my questions quickly and helped me get everything set up correctly. Now everything works perfectly and my customers love receiving SMS messages. Fastr is a must-have for any Shopify store!

iCar`Smart

Jul 17, 2024  on Shopify

This app is very easy to use and the customer service is also very friendly and helps u with everyhing. I want to thank Arthur, he helped me a lot and stuck with me until i got my problem fixed, I appriciate that dude !

Snow Stars

Jul 16, 2024  on Shopify

One of the best Shopify app I have ever used when it comes to recovering the abandoned carts with SMS and email. The support is top notch. I'll definitely use on all my stores. I tried many other app but they all have a complicated onboarding process and ask you for many things before activating the campaigns. This app is straight forward, in few clicks you start making money. I recommend it to everyone who want to swtich from other SMS apps. It's 200% worth it.

PureLips CH

Jul 14, 2024  on Shopify

Trop bien ça change vraiment la vie et le support est super réactif ! Un grand merci !

Sublina

Jun 28, 2024  on Shopify

Interface fluide, le service client est top. je remercie Patrick pour son professionnalisme et sa réactivité

Sublina

Jun 18, 2024  on Shopify

Minglemart

Jun 12, 2024  on Shopify

Patrick a été incroyablement serviable. Il m'a aidé avec gentillesse et professionnalisme. Je suis très satisfait de son assistance et je recommande vivement ses services.

Purly

Jun 08, 2024  on Shopify

S'il vous plait donner un meilleur salaire à Patrick il à tellement été fort pour m'aider.

LaserBeauty

May 18, 2024  on Shopify

Bonne application, m'a fait gagné des ventes en plus, et une assistance client parfaite (Patrick). On parle avec des vrai personnes en direct.

Ma boutique

Apr 26, 2024  on Shopify

Thank you to patrick for resolving my problème and ask to my question

4kMini

Apr 22, 2024  on Shopify

Service clients au top et réactif ! Merci à Marc

SimpleStreet

Mar 28, 2024  on Shopify

L'application à avoir si vous faites de Marketing SMS le système de flow est extrêment simple et puissant, j'ai eu un petit soucis sur le système de campagne mais le service client m'a répondu super vite! Merci à David pour sa rapidité et sa gentillesse. Je recommande l'application à 100%

Claro Jewels

Mar 19, 2024  on Shopify

Very impressed with this app. Has worked wonders for our company. Customer service is great and normally answer immediately. Special mention to David who helped with the setup and filling me in on all the steps to get us up and running.

Ears 360 : L'alternative au coton tige

Jan 22, 2024  on Shopify

it's super easy to set up, very intuitive and very powerful (especially for SMS). Customer support is very responsive, which makes a big difference compared to the competition. I'd like to thank David, who has great tips and is very pleasant!

PANDAGLOBE

Jan 04, 2024  on Shopify

Just evaluating the app at the moment but my first eval are ok ! Great Thanks to Marc for the customer support given I appreciate the reactivity.

Pendants Bazaar

Oct 09, 2023  on Shopify

good customer service but the app needs to provide more transparency by providing proper data about how many SMS being sent to which country and how much i got charged. I have discussed all this with David, noted all the stuff and promised to make improvements to it.

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