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Customer reviews: Fastr: SMS & Email Marketing

Develop by Royal Apps

Reviews (275)

Overall rating
4.9

What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

  • Intuitive and user-friendly interface
  • Effective abandoned cart recovery via SMS, email, and push notifications
  • Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
  • Quick and easy setup process
  • Comprehensive features that enhance marketing efficiency

Common Concerns

  • Reports of unexpected charges and billing issues
  • Some issues with transparency regarding usage fees and billing cycles
  • Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.

MX-Zaloria

Aug 06, 2024  on Shopify

Incredible app with stellar support! Patrick guided me through setting up my SMS campaign, explaining costs and link insertion. His help was invaluable. Can't wait to see the results - this app is a game-changer!

Tiberro.Boutique

Aug 05, 2024  on Shopify

The app is top-notch and the support team responds very quickly! Thanks Patrick. I highly recommend it.

Zilora

Aug 04, 2024  on Shopify

Cette application est extraordinaire ! L'assistance est vraiment remarquable. C'est la première fois que j'utilise cette application, mais je suis convaincu qu'elle va considérablement augmenter mes profits. J'ai hâte de voir les résultats !

España Pura

Aug 02, 2024  on Shopify

Game-changer for converting hesitant shoppers! Smartly engages customers at checkout, sending targeted discounts to finalize orders. Indispensable for minimizing abandoned carts. Big thanks to Patrick for helping set up my email and SMS flows. A must-have for serious e-commerce!

firalona

Jul 31, 2024  on Shopify

Merci Arthur pour ton aide! Super app

Negozio di Tommy

Jul 30, 2024  on Shopify

Questo strumento è davvero eccezionale per il nostro negozio online. Ci permette di recuperare efficacemente le vendite perse attraverso e-mail e SMS di follow-up. La flessibilità delle impostazioni è impressionante, possiamo davvero adattare ogni campagna alla nostra immagine aziendale. Da quando l'abbiamo installato, abbiamo notato un netto miglioramento del nostro tasso di conversione. Lo consiglio vivamente a tutti i commercianti online che cercano di ottimizzare le loro vendite!

Bray Brit UK

Jul 29, 2024  on Shopify

A very cool and interesting app. I just started using it and so far it's great. All my questions were answered by the customer service team. They really do their best to respond to every question I ask. I highly recommend this app. Thank you Patrick

Stellar Market

Jul 28, 2024  on Shopify

If you're looking for an all-in-one app that's easy to use and ready to go right out of the box, Fastr is the one for you. It handles push notifications, abandoned cart emails, campaigns, and SMS all in a user-friendly interface. I hardly had to do any setup since the app takes care of everything. The customer service has been excellent and quick to respond! I believe that with Fastr, I'll see a significant increase in recovered orders and customer engagement. Highly recommended for any online merchant!

Résonance Fr

Jul 27, 2024  on Shopify

Super app avec un service client serviable. Je remercie Patrick pour son aide et ses explications. J'ai effectué un test en abandonnant une page de paiement et exactement après le délai configuré dans l'app, j'ai reçu les mails et sms de rappel. C'est top et cool. Très facile à utiliser. Je suis curieux de voir l'effet que cela aura sur la conversion :) Je ne peux que la recommander. Merci encore à vous pour cette app.

Dream Dolls Beauty

Jul 27, 2024  on Shopify

Thank you for rectifying the issue. Highly recommend!

Total Kickz

Jul 25, 2024  on Shopify

I recently installed the app. All I had to do was set up the reminders and the rest is automated. I tested an abandoned checkout and received the text shortly after. It's a very cool process and I can't wait to see it in action!

Yalls Syrup

Jul 24, 2024  on Shopify

I recently installed Fastr on my Shopify store, and I’m really impressed with how it’s working so far! The setup process was incredibly straightforward, and within no time, I had SMS messages sending out to customers who abandoned their carts. The ease of use is a huge plus, and I’ve already noticed a significant uptick in recovered sales. Fastr's focus on SMS marketing really sets it apart from other apps I’ve tried. The messages are timely and personalized, which seems to make a big difference. I’m excited to see how much more I can boost my revenue as I continue to use it. I recommend it. Fastr is definitely worth considering! The support team is awesome too.

Emerald Edge

Jul 24, 2024  on Shopify

Cette application est vraiment facile à utiliser perso moi j'aime bien

Neon Mode

Jul 23, 2024  on Shopify

This app is a game-changer with its intuitive interface and immediate, personalized SMS outreach. I've tried other solutions like Klaviyo and Omnisend, but Fastr's focus on SMS cart recovery is unparalleled. The open and response rates have skyrocketed, and I've seen a significant boost in recovered sales. Despite a brief hiccup with account setup, their support team was prompt and helpful. Fastr is a must-have, I love it so much!

DOGHUG

Jul 23, 2024  on Shopify

Superbe expérience, merci à David pour sa rapidité.

Culinary Dreams

Jul 23, 2024  on Shopify

I'm new to abandoned checkout recovery and wasn't very familiar with it. The support team guided me through learning the product and setting up both email and SMS reminders for abandoned carts. Thank you David!

Harmony Home

Jul 22, 2024  on Shopify

Incredibly easy to install! The customer service, especially Patrick, was outstanding - quick to respond and a pleasure to work with. I'm confident this app will boost my revenue, especially with its checkout abandonment recovery feature. The user-friendly interface is impressive, navigation is a breeze, and the built-in chatbox for questions is a fantastic addition. The whole experience has been smooth and promising. I'm excited to see its full impact on my business. Big thanks to the team for this well-designed product and excellent support!

Rush Hair

Jul 22, 2024  on Shopify

As a Shopify store owner, dealing with abandoned carts has always been a significant challenge for me. After trying various apps, I finally came across Fastr. I can confidently say that Fastr is a solid performer in its category, though it has room for improvement. Fastr stands out for its ease of use. The setup process was straightforward, and the interface is intuitive, making it easy to create and manage SMS campaigns. Unlike some other apps I’ve tried, there’s no steep learning curve. This is a big plus, especially for merchants who may not be tech-savvy. One of Fastr’s strongest points is its effectiveness. The SMS messages are highly personalized and sent promptly after a cart is abandoned. This immediacy significantly increases the chances of recovering lost sales. In my experience, the open and response rates for SMS are far superior to those of email, which is crucial for timely cart recovery. The support team is also exceptional, always available day or night!

Celestara.GB

Jul 20, 2024  on Shopify

I'm thoroughly impressed with this app's customer service - it's truly exceptional! Patrick has been an absolute star, going above and beyond what I've experienced with other Shopify apps. He took the time to understand my needs and offered tailored solutions. Patrick helped me run tests, ensuring everything worked correctly. I successfully received the recovery emails and SMS messages. Their proactive approach is refreshing; they don't just wait for issues but actively ensure smooth operation. This level of support is invaluable for any e-commerce business owner.

Kate Angels

Jul 20, 2024  on Shopify

Fastr is super easy to install and use. I'm not very technical, but I managed to configure everything without a problem. SMS messages are sent automatically. I recommend Fastr to anyone who wants to improve their conversions!

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