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Customer reviews: Fastr: SMS & Email Marketing

Develop by Royal Apps

Reviews (275)

Overall rating
4.9

What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

  • Intuitive and user-friendly interface
  • Effective abandoned cart recovery via SMS, email, and push notifications
  • Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
  • Quick and easy setup process
  • Comprehensive features that enhance marketing efficiency

Common Concerns

  • Reports of unexpected charges and billing issues
  • Some issues with transparency regarding usage fees and billing cycles
  • Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.

FriackSHOP

Sep 14, 2024  on Shopify

I won't hesitate to use it again and again. I recommend it to anyone looking for SMS/email marketing and abandoned order recovery.

VonNon Uk

Sep 13, 2024  on Shopify

Arthur is great and continues to do a great job helping me set up emails and abandoned cart campaigns. I recommend this app with its incredible support.

BolivBolilo

Sep 12, 2024  on Shopify

Best app for recovering abandoned checkouts. They have a wide range of recovery options. SMS, email and push notifications. I recommend it.

Llommajusb°

Sep 11, 2024  on Shopify

Fastr is great. The multi-channel approach, which combines SMS, email and push notifications, has proved very effective in reaching customers. The installation took just a little time, but the results will be worth it. Our abandoned cart conversions will increase significantly, making Fastr a valuable addition to our e-commerce toolbox.

PlavoKutak.

Sep 10, 2024  on Shopify

At first, I was a little hesitant, but Fastr's support team (David and Patrick) exceeded my expectations. Their quick responses and invaluable advice helped me set up the app smoothly. Since then, the system has worked perfectly and my reminders have been sent very smoothly. I highly recommend Fastr to all Shopify store owners!

Oak & Francky

Sep 10, 2024  on Shopify

OAYIJI

Sep 09, 2024  on Shopify

David is always on hand to help. I highly recommend this app.

FergJul

Sep 09, 2024  on Shopify

Good app with good customer support. Would recommend.

VentoriaaQ

Sep 08, 2024  on Shopify

I love Fastr. It's easy to use and does the job

XaraleX®

Sep 07, 2024  on Shopify

Thank you for recommending Fastr! This app seems like a game-changer for tackling abandoned checkout. I appreciate your helpful customer service in suggesting such a powerful tool for boosting sales.

Luspedue'Store

Sep 06, 2024  on Shopify

The app is user-friendly and works flawlessly. It’s a must-have for anyone looking to simplifies abandoned cart recovery.

Marozolù

Sep 05, 2024  on Shopify

Excellente app. J'ai commencé à l'utiliser il n'y a pas longtemps, mais elle fonctionne très bien et offre de nombreuses options intéressantes. Le service client est vraiment utile et rapide, merci Patrick !

NielsMarth

Sep 04, 2024  on Shopify

I really like this app. It lets you recover abandoned checkouts and send out campaigns to publicize new products. I think it's great. I'd like to thank Arthur for his explanations and help with configuration. I really recommend it.

KauppaKenkä

Sep 01, 2024  on Shopify

Wimb & Rey

Aug 31, 2024  on Shopify

I had a few questions of my own about a few aspects that I hadn't quite grasped, but Patrick's responsiveness and friendliness in helping me on various points enabled me to understand a lot of things! Thank you so much!!!

Aljannar Naij

Aug 29, 2024  on Shopify

Good app for recovering abandoned checkouts.

PetraLouen

Aug 28, 2024  on Shopify

If you want to improve your abandoned checkout recovery, Fastr is the solution. It's a great app. I've tried it and I'm very satisfied. I'd like to thank David for his help and responsiveness.

Quilesso~It

Aug 27, 2024  on Shopify

Ho appena trovato questa applicazione. Non appena l'ho installata, il servizio clienti mi ha chiesto se avessi bisogno di aiuto. Ho colto l'occasione per ottenere tutte le informazioni possibili e David mi ha spiegato bene il funzionamento dell'applicazione. Io e David abbiamo configurato l'app, abbiamo anche eseguito alcuni test e mi sono convinto. Spero che i miei clienti recuperino facilmente i loro checkout abbandonati. Grazie ancora David per il tuo aiuto.

My Store Loxiaz

Aug 26, 2024  on Shopify

Fastr lives up to its name—it's fast, intuitive, and gets the job done effortlessly. Highly satisfied with how smooth everything runs!

MercanMoon

Aug 25, 2024  on Shopify

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