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Customer reviews: Fastr: SMS & Email Marketing

Develop by Royal Apps

Reviews (275)

Overall rating
4.9

What Merchants Think

The "Fastr: SMS & Email Marketing" app has garnered largely positive reviews from merchants who appreciate its ease of use, efficient customer support, and effective recovery of abandoned carts. Many users find it intuitive and powerful, particularly for marketing and customer recovery, though some have raised concerns about unexpected charges and billing transparency.

Key Strengths

  • Intuitive and user-friendly interface
  • Effective abandoned cart recovery via SMS, email, and push notifications
  • Responsive and helpful customer support, frequently praised representatives include Patrick, David, and Arthur
  • Quick and easy setup process
  • Comprehensive features that enhance marketing efficiency

Common Concerns

  • Reports of unexpected charges and billing issues
  • Some issues with transparency regarding usage fees and billing cycles
  • Emails going to spam folders for some users

Final Thoughts

Overall, Fastr is well-received for its functionality and support, making it a valuable tool for enhancing marketing and recovery efforts. However, there is room for improvement in transparency and communication regarding billing practices. Despite these concerns, many users highly recommend the app for its effectiveness and ease of integration into their e-commerce operations.

AnderDun

Sep 28, 2024  on Shopify

Right now, I absolutely need this app. Exactly what I've been looking for. Does the job. I recommend it!

JOAONAYU YU

Sep 28, 2024  on Shopify

I have this app installed on one of my shops and they work very well with very good results. I highly recommend it!

DSOSCAP

Sep 27, 2024  on Shopify

Une bonne app pour le marketing et la récupération de paniers abandonnés avec un support toujours présent pour vous assister. Merci Arthur! T'es top!

KayuRani

Sep 27, 2024  on Shopify

Min. 5 stars is all we can give this software. When you think email /sms marketing - think Fastr... The customer support is top notch, and the software has a bright and exciting future ahead of it. Thank you Patrick, thank you Fastr.

KIF IMONA

Sep 26, 2024  on Shopify

I love this app. Very useful for our store for abandoned checkout recovery and marketing. Thank you David for your assistance.

FenikLura

Sep 25, 2024  on Shopify

Simple and good app with a customer support available 24/7.

QuixTrelvor

Sep 24, 2024  on Shopify

Vlyram

Sep 24, 2024  on Shopify

I've just installed the app and it looks really cool and useful for recovering abandoned checkouts. In less than a minute Patrick helped me set up the app with SMS and email reminders. A superb app and top-notch customer support. The results will certainly live up to my expectations. I highly recommend this app!

FLIERZP

Sep 23, 2024  on Shopify

Nice and great app.

Kaila Jarom

Sep 22, 2024  on Shopify

The support was really helpful with the configuration and the app is quite intuitive. It's a good solution.

Leovya™

Sep 19, 2024  on Shopify

super application et merci a Patrick pour l'aide

Gripfit

Sep 18, 2024  on Shopify

Excellente appli, beaucoup plus pratique et intuitive que les autres app de mail, je recommande à 100% et surtout service client réactif et efficace, merci à Patrick qui à résolu mon problème très rapidement.

DerlichRöth

Sep 18, 2024  on Shopify

Great service, they respond very quickly, the application is large and easy to use, I really liked it and I recommend it to everyone.

MStore'Véràli

Sep 17, 2024  on Shopify

The app is easy to use and exactly what I was looking for to send reminders to our customers who abandon their checkout. Thank you very much!

Mitréomia

Sep 16, 2024  on Shopify

Simple a configuré

Opal Odyssey

Sep 16, 2024  on Shopify

BRItti SH

Sep 16, 2024  on Shopify

Un grande GRAZIE a David per avermi aiutato e guidato passo dopo passo a risolvere il mio problema di configurazione.

Floral Cascade

Sep 15, 2024  on Shopify

PHELEjU

Sep 15, 2024  on Shopify

Patrick was quick to respond to my question. Very impressed with the speed and efficiency of the service. Thank you for your attention.

Rob&kar Clothing

Sep 15, 2024  on Shopify

Works exactly as promised and most importantly, the customer service is amazing. Friendly, helpful, proactive. Thank you Patrick for your courtesy support.

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