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Customer reviews: Faire: Sell Wholesale

Develop by Shopify

Reviews (286)

Overall rating
4.4

What Merchants Think

Merchants have mixed feelings about "Faire: Sell Wholesale". While many appreciate its integration with Shopify and its ability to connect them with new retailers, others express dissatisfaction, particularly with customer support and account management issues. The platform is valued for expanding retail opportunities and being user-friendly, though recurring technical issues and support shortcomings have frustrated some users.

Key Strengths

  • Robust integration with Shopify, facilitating easy product import and sync.
  • User-friendly interface that simplifies navigation and usage.
  • Helps merchants reach new retailers and expand their market presence.
  • Regular updates and improvements to the platform.
  • Effective for connecting with customers both locally and globally.

Common Concerns

  • Frequent technical bugs and glitches.
  • Customer support is often reported as unhelpful or slow to respond.
  • Complications with account management, including unexpected account suspensions.
  • High fees and commissions are considered too steep by some users.
  • Issues with inventory management and order synchronization between Faire and Shopify.
  • Setup process and troubleshooting are frustrating for new users.

Final Thoughts

Overall, "Faire: Sell Wholesale" offers valuable capabilities for those looking to expand their wholesale reach, especially through Shopify integration. Its ease of use and market access are strong advantages. However, the platform's effectiveness is overshadowed by customer support challenges and technical issues that could impede user experience. Improved support and more consistent functionality would enhance its appeal.

Positive Science People

Oct 06, 2025  on Shopify

I installed the app weeks ago and my account is still in review status. Doesn't look like anyone is actually monitoring this app.

PORTUGAL JEWELS

Oct 06, 2025  on Shopify

I have to link the products manually

HomyCasa

Sep 19, 2025  on Shopify

I haven't been able to sync orders or product information for days. What's going on? No one seems to be paying attention.

Boosh Baby

Sep 16, 2025  on Shopify

Sick and damn tired of product-linking being a pain in the freaking ass. Not all of your products show up under "product linking" God dammit im sick of it

SaVera

Sep 14, 2025  on Shopify

www.luxegrouponline.com

Aug 26, 2025  on Shopify

App does not sync properly and Faire has zero support to help you navigate the connection. Their support team never responds to emails and their further claims to "investigate further". Products and data do not sync into Faire. Waste of company time and resources.

Ukrainian Vibe

Aug 19, 2025  on Shopify

I had a very disappointing experience with the Faire integration for Shopify. After spending a month in endless back-and-forth messages, Francisco (Faire Integrations) failed to connect the module to my store. Once it became clear he couldn’t solve the issue, he simply refused to help me any further. Since then, the company has completely stopped responding to my messages. I invested my time and effort expecting reliable support, but instead I was left with no solution and no communication. This level of service is unacceptable.

Barks and Brownies

Aug 17, 2025  on Shopify

Product linking and updates are not working well ! Synch is also not doing great !

VivaHomeX

Aug 16, 2025  on Shopify

BIG SCAMMER PLATFORMA, WE SELL ON THERE AND NEVER RECIVE MONEY FROM FAIRE. BE CAREFULL BEFORE TO USE THIS APP. MORE CAREFULLL. WARININGGG WARNINGG WARNINGG

Desden

Aug 04, 2025  on Shopify

We've been selling on Faire for 5 years now - ever since we lost our brand account manager we have had the WORST customer service and absolute worst experience. I have been trying to get help for nearly 3 weeks now - our shopify is no longer integrating, on top of that Faire suspended our best sellers, siting that their was a pricing issue. I had explained several times that like several companies, we had to raise published prices slightly dues to tariffs. Our own website reflects this.. but they did not listen and removed our best sellers just as we are entering our busy sesason. I have customers complaining and wanting to order products, but cannot check out after adding to their cart! I email support repeatedly, nothing. I call the phone # for them and you are told that this line is not supported...!!! I'm about ready to bail! Was a great resource for us in the beginning but now..

Bewilderment

Jul 16, 2025  on Shopify

Faire has become such a incompetent company. Our sync never works, and they can never help. So we re-install and delete all 500 listings 20 at a time again and again in a loop. This company went out of it's way to undercut and out market competition until they became a monopoly and now we have a company that only cares about their bottom dollar leading the american wholesale industry. Go figure we get this lack luster support. In my experience if you don't poke them every week they'll just never write back, too.

Zarcone Cocoa

May 02, 2025  on Shopify

I was able to set up my store correctly, but then when I go to check my products, there not showing up and there's no screen to see them. I cannot stress how hard technical issues have made things.

Chicosoleil

Apr 04, 2025  on Shopify

NUL NUL NUL NUL NUL NUL !!!!!!! IMPOSSIBLE D'EXPORTER DES PRODUITS DEPUIS SHOPIFY VERS FAIRE. CELA ÉTAIT TRÈS SIMPLE AVANT, MAIS IL A EVIDEMMENT FALLU QU'ILS "AMÉLIORENT TOUT", RÉSULTAT, RIEN DE FONCTIONNE PLUS CORRECTEMENT !!!! L'ASSISTANCE N'Y CONNAÎT RIEN, SEULE SOLUTION, LES CONTACTER PAR EMAIL, CE QUI PREND UN TEMPS ABSOLUMENT DÉMENTIEL !!!!!!!! ENTRE CHAQUE E-MAIL ET CHAQUE RÉPONSE, IL S'ÉCOULE 24H, ALORS AUTANT DIRE QUE CA PREND DES MOIS POUR RÉGLER UN SIMPLE PROBLEME !!!!

MĪNHBATTĪ

Mar 04, 2025  on Shopify

application incomprehensible on peut rien verifier concernant nos articles a vendre.

The Red Rival Wholesale

Feb 25, 2025  on Shopify

The new update is not allowing my new products to show in my Faire shop. So, I cannot get my new products to show up in Faire.

Van De Zotte - Dutch Perfumes

Feb 18, 2025  on Shopify

Faire has been pushing to use this Shopify/Faire integration, so now I'm finally trying it, but the app keeps stalling...

Big Blanket Сo®

Jan 01, 2025  on Shopify

We have been on Faire for several years. We recently were locked out of our account and have received no responses from Faire Support in nearly two weeks. Faire is now canceling orders that have already shipped, so we will not receive payment for these orders. Absolutely awful support.

Pandemonium Millinery Faux Fur Boutique made in Seattle WA USA

Nov 28, 2024  on Shopify

I would give it less than one stare if I could. I was told I need to update to this app by the end of the month so I did. It took all my wholesale pricing and made it the suggested retail price slashing my wholesale pricing by 150% when I asked if they could roll back my site I was told no I have to do it manually. Just a few thousand items to reprice and on Black Friday!!!!!!

The Kringle Krate

Oct 23, 2024  on Shopify

App does not integrate with my shopify store. Consistently get a "Connection Error Reset" message that neither party has been able to resolve. Faire says it's a Shopify issue. Shopify says it is a Faire issue and to contact their developers.

BeautiNutri

Sep 15, 2024  on Shopify

Mein Konto wurde ohne Grund gesperrt und auf Nachfrage an den Support kriege ich die Aussage "er könnte mir keine näheren Informationen" geben. Für ein B2B Portal sehr unprofessionell.

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