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Customer reviews: Faire: Sell Wholesale

Develop by Faire

Reviews (226)

Overall rating
4.4

What Merchants Think

Merchants have mixed feelings about "Faire: Sell Wholesale". While many appreciate its integration with Shopify and its ability to connect them with new retailers, others express dissatisfaction, particularly with customer support and account management issues. The platform is valued for expanding retail opportunities and being user-friendly, though recurring technical issues and support shortcomings have frustrated some users.

Key Strengths

  • Robust integration with Shopify, facilitating easy product import and sync.
  • User-friendly interface that simplifies navigation and usage.
  • Helps merchants reach new retailers and expand their market presence.
  • Regular updates and improvements to the platform.
  • Effective for connecting with customers both locally and globally.

Common Concerns

  • Frequent technical bugs and glitches.
  • Customer support is often reported as unhelpful or slow to respond.
  • Complications with account management, including unexpected account suspensions.
  • High fees and commissions are considered too steep by some users.
  • Issues with inventory management and order synchronization between Faire and Shopify.
  • Setup process and troubleshooting are frustrating for new users.

Final Thoughts

Overall, "Faire: Sell Wholesale" offers valuable capabilities for those looking to expand their wholesale reach, especially through Shopify integration. Its ease of use and market access are strong advantages. However, the platform's effectiveness is overshadowed by customer support challenges and technical issues that could impede user experience. Improved support and more consistent functionality would enhance its appeal.

Zarcone Cocoa

May 02, 2025  on Shopify

I was able to set up my store correctly, but then when I go to check my products, there not showing up and there's no screen to see them. I cannot stress how hard technical issues have made things.

MillTown Bath & Candle Company

Apr 14, 2025  on Shopify

This app is really great until it's not. Some products publish perfectly and the inventory sync is on point. Other items (and they're completely random) don't pull over to Faire at all. I'll double check every setting is correct and all info is in there...nothing. The customer service is non-existent. I'll go to Faire and ask for help there and they ask if you actually have the product in Shopify. Well...obviously lol. For anyone experiencing the same issue as us: add the product directly to Faire and match the SKU to the product in Shopify. From here, it SHOULD show up in the Faire Wholesale app on Shopify as 'not-linked'. We still can't figure out a rhyme or reason as to why some products don't pull through. It's so frustrating and I wish there were more help.

Chicosoleil

Apr 04, 2025  on Shopify

NUL NUL NUL NUL NUL NUL !!!!!!! IMPOSSIBLE D'EXPORTER DES PRODUITS DEPUIS SHOPIFY VERS FAIRE. CELA ÉTAIT TRÈS SIMPLE AVANT, MAIS IL A EVIDEMMENT FALLU QU'ILS "AMÉLIORENT TOUT", RÉSULTAT, RIEN DE FONCTIONNE PLUS CORRECTEMENT !!!! L'ASSISTANCE N'Y CONNAÎT RIEN, SEULE SOLUTION, LES CONTACTER PAR EMAIL, CE QUI PREND UN TEMPS ABSOLUMENT DÉMENTIEL !!!!!!!! ENTRE CHAQUE E-MAIL ET CHAQUE RÉPONSE, IL S'ÉCOULE 24H, ALORS AUTANT DIRE QUE CA PREND DES MOIS POUR RÉGLER UN SIMPLE PROBLEME !!!!

The Original MakeUp Eraser

Mar 24, 2025  on Shopify

Faire is constantly using the feedback we provide to improve the platform & integrations. The benefits offered by Faire are unbeatable.

Wendy Laverick Art

Mar 19, 2025  on Shopify

I recently launched my new Shopify store and connected it to Faire, and I couldn't be happier with the results! The integration was seamless, allowing me to effortlessly showcase my unique products to a wider audience. Faire's platform not only connects me with retailers but also simplifies the order process, making it easier to manage my inventory and grow my business. The supportive community around Faire has also provided me with invaluable resources and networking opportunities. Overall, this partnership has truly elevated my shop's visibility and sales, and I highly recommend it to any small business looking to expand their reach! Thank you Wendy Laverick

Creme Soaps AZ

Mar 12, 2025  on Shopify

Easy integration for businesses who use fair for wholesale. This add in is amazing with keeping things in line across the board

IzalaDogCouture

Mar 11, 2025  on Shopify

Muy contentos con la plataforma. Son rápidos en contestar a los mensajes y de tramitar los problemas que pueda tener. Muy recomendable!!! ; )

BLAKHOM

Mar 05, 2025  on Shopify

After the latest update, I can no longer publish products to Faire. I followed the steps in the video, but the products listed under Faire Wholesale sales channel in Shopify don’t appear on the Faire website. It’s so frustrating

The Red Rival Wholesale

Feb 25, 2025  on Shopify

The new update is not allowing my new products to show in my Faire shop. So, I cannot get my new products to show up in Faire.

Van De Zotte - Dutch Perfumes

Feb 18, 2025  on Shopify

Faire has been pushing to use this Shopify/Faire integration, so now I'm finally trying it, but the app keeps stalling...

Sock Panda

Feb 18, 2025  on Shopify

I love Faire and the ease I can list my products. I sell wholesale with very little effort on my end. Sock Panda is happy.

Rainier Watch - Wholesale

Jan 27, 2025  on Shopify

Its okay not great. There's so many bugs and or quirks that prevent it being 5 stars. Adding products to faire is a cumbersome process and once you do it, its done. So there's no way that products in faire stay updated after you updated them in Shopify (its not a 2 way sync - its just an import). Also if you edit an order in Faire, it doesnt update in shopify and you can't edit the order in shopify so your inventory is then off. And lastly support is not very helpful.

Dalcini Stainless

Jan 20, 2025  on Shopify

We've been using Faire for many years. They have always been great, and they continue to improve and evolve. Their customer service is top-notch.

Toizan Jewelry

Jan 07, 2025  on Shopify

I'm finding it very difficult to set my Faire Shop up. You should consider doing a step-by-step "how to set up your Faire Shop" video on YouTube.

PNW KYNE

Jan 05, 2025  on Shopify

This app integrates so well with the FAIRE marketplace! It's incredibly easy to use and they keep updating and making it better.

Pop Americana

Jan 01, 2025  on Shopify

I haven't sold anything yet, BUT, the importing of my products and the communication between Faire and myself has been fantastic.

Big Blanket Сo®

Jan 01, 2025  on Shopify

We have been on Faire for several years. We recently were locked out of our account and have received no responses from Faire Support in nearly two weeks. Faire is now canceling orders that have already shipped, so we will not receive payment for these orders. Absolutely awful support.

Lomar Farms

Dec 30, 2024  on Shopify

The platform has been good at introducing new retailers to our brand. It offers a pretty seamless platform to manage wholesalers.

Pandemonium Millinery Faux Fur Boutique made in Seattle WA USA

Nov 28, 2024  on Shopify

I would give it less than one stare if I could. I was told I need to update to this app by the end of the month so I did. It took all my wholesale pricing and made it the suggested retail price slashing my wholesale pricing by 150% when I asked if they could roll back my site I was told no I have to do it manually. Just a few thousand items to reprice and on Black Friday!!!!!!

Keystone Crystals

Nov 26, 2024  on Shopify

The usability is good, it's user friendly and easy to navigate, but there are so many little bugs and whenever you try and click the 'Get support" button noone ever responds. There's been an ongoing issue that i've sent half a dozen messages reporting this issue, and nothing. Terrible support with the app, not really happy with my experience so far. Update: What I thought were bugs, were actually user error. It did take some follow up and a long time for a response, I had to reach out to faire through their website rather than through the app support, so I raised my rating to 4 star. Minus 1 start because of the lack of actual support through the faire app on shopify.

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