What Merchants Think

Merchants' experiences with "CED ‑ Facebook Feed & Ads" are a mixed bag. Many appreciate its integration capabilities, especially for platforms like TikTok, Facebook, and Instagram, and commend the support team for their dedication and helpfulness. However, there are notable issues with the app's functionality, billing, and user support responsiveness, which have left some users dissatisfied.

Key Strengths

• Seamless integration with TikTok Shop, Facebook, and Instagram.
• Real-time syncing and management of social media ads.
• Helpful and dedicated customer support team, frequently mentioned positively.
• Offers product optimization for improved social media visibility.
• Ease of installation and basic setup.

Common Concerns

• Issues with order syncing and management permissions, particularly on Facebook.
• Poor responsiveness and support for some customers despite 24/7 support claims.
• Confusing or misleading pricing structure, especially regarding the "free" plan limitations.
• Billing issues, such as charges despite app uninstallation.
• Complicated processes for certain functionalities, like category creation.

Final Thoughts

Overall, "CED ‑ Facebook Feed & Ads" offers valuable integration features and strong customer service that some users have found pivotal in enhancing their social commerce operations. Nevertheless, prevalent concerns surrounding app functionality and billing indicate areas needing improvement. While some merchants see it as indispensable, others have faced challenges that hinder its reliability and recommendation.