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Customer reviews: CED ‑ Facebook Feed & Ads

Develop by CedCommerce

Reviews (865)

Overall rating
4.8

What Merchants Think

Merchants' experiences with "CED ‑ Facebook Feed & Ads" are a mixed bag. Many appreciate its integration capabilities, especially for platforms like TikTok, Facebook, and Instagram, and commend the support team for their dedication and helpfulness. However, there are notable issues with the app's functionality, billing, and user support responsiveness, which have left some users dissatisfied.

Key Strengths

  • Seamless integration with TikTok Shop, Facebook, and Instagram.
  • Real-time syncing and management of social media ads.
  • Helpful and dedicated customer support team, frequently mentioned positively.
  • Offers product optimization for improved social media visibility.
  • Ease of installation and basic setup.

Common Concerns

  • Issues with order syncing and management permissions, particularly on Facebook.
  • Poor responsiveness and support for some customers despite 24/7 support claims.
  • Confusing or misleading pricing structure, especially regarding the "free" plan limitations.
  • Billing issues, such as charges despite app uninstallation.
  • Complicated processes for certain functionalities, like category creation.

Final Thoughts

Overall, "CED ‑ Facebook Feed & Ads" offers valuable integration features and strong customer service that some users have found pivotal in enhancing their social commerce operations. Nevertheless, prevalent concerns surrounding app functionality and billing indicate areas needing improvement. While some merchants see it as indispensable, others have faced challenges that hinder its reliability and recommendation.

Joyería Miriam

Dec 26, 2024  on Shopify

No puedo crear publicidad y el soporte de ayuda no contesta o resuelve dudas.

Lone Star Adhesive

Aug 14, 2024  on Shopify

We began having issues with orders not pulling into the META app, then when we sent in tickets for support, despite having paid for 24/7 support, it would take days to receive a response. The response would be about our ETSY integration, which had also recently been deleted, but was not an issue. We spent the majority of this month asking for and waiting on answers, leaving customers in the balance and essentially wasting the money we spent on a plan for better service. Requests for a refund after pointing this out were ignored, or we again were asked about Etsy. It was disappointing to say the least, but we have to make the best decision for our customers and finally give up on this app and the money wasted.

Aloha Shirts Club

May 24, 2024  on Shopify

The app was easy to install and to connect to Facebook. The issue I have right now is the I cannot delete any of the items from the catalog because: Settings can't be edited! You only have access to create ads with this catalog. To edit settings for this data feed file, you need to contact someone who has permission to manage this catalog. I contacted CED, Harsh email me the instructions to delete, but If I don't have the permissions to do it, it doesn't do any good. Obviously if the app doesn't allow you to do but CREATE ADDS, and not manage your catalog or items, is not something that I will be interesting in purchasing. I hope that Harsh Yadav is able to give the permission I need to be able to delete the items from the test catalog.

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