O: WhatsApp Chat, Contact Form logo

Customer reviews: O: WhatsApp Chat, Contact Form

Develop by Omega

Reviews (557)

Overall rating
4.9

What Merchants Think

Merchants consistently praise the "O: WhatsApp Chat, Contact Form" app for its user-friendly interface and outstanding customer service. The app is highly regarded for its seamless multi-channel integration, and many users note it as an excellent tool for enhancing customer communication across various platforms. Merchants frequently highlight the responsive and efficient support team, which adds significant value to the overall user experience.

Key Strengths

  • Exceptional customer support with fast response times.
  • Easy to use and set up, even for non-technical users.
  • Seamless integration with multiple social media and communication platforms.
  • Generous free plan supporting up to 3 channels.
  • Highly customizable to meet specific business needs.
  • Efficient resolution of technical issues and customization requests.

Common Concerns

  • Initial display issues with the widget on some pages, requiring support assistance.
  • Some users desire additional features, such as unlimited visitors.
  • Default widget appearance may require customization for optimal use.

Final Thoughts

Overall, "O: WhatsApp Chat, Contact Form" is a well-received application celebrated for its efficiency in enhancing customer communication. The highly rated customer support and ease of use make it a valuable tool for businesses of all sizes. While there are minor customization needs and feature requests, these are swiftly addressed by the proactive support team, underscoring the app’s usefulness and reliability.

The Ostrich

Feb 13, 2025  on Shopify

App works smooth & customer service is fast and reliable. Setting up is very easy and straightforward. Had no issues. Would highly recommend. Thanks to the team.

DIVIN Australia

Feb 07, 2025  on Shopify

The Omega Support Team is fantastic! Branding is crucial, and they understood that perfectly. They helped me change the header colour to match my brand and even removed the Omega mark at the bottom, keeping my website’s look seamless. Great support!

Klesarven

Jan 31, 2025  on Shopify

Works perfect and excellent customer service! Replied within seconds and made all the custom changes for us. Thank you!

IPLSverige

Dec 10, 2024  on Shopify

Amazing support! Respond fast, and helped me with everything! Best app for support messages in my opinion, after 7 years on Shopify! Strongly recommend.

Velora Luxe

Dec 08, 2024  on Shopify

Ultra-responsive and efficient customer service. I found out about this app thanks to Chat GPT and I understand why it's rated so highly. I had to ask a lot of questions and make a lot of adjustments to my site and customer service always responded quickly and solved my problems brilliantly. Thank you so much!

bearcat-jewelry

Nov 25, 2024  on Shopify

This is an excellent widget! It works seamlessly and smoothly. The free version allows you to add up to 3 social media platforms without any restrictions on usage—truly generous! The technical support is outstanding, resolving all my questions within minutes. Highly recommended!

CREATIVE LOVE FLOWER DESIGN SERVICES

Nov 16, 2024  on Shopify

they are helpful when it comes to assistace in proper setting the messenger over the website. Thank you so much for biringing it here. Thanks Sophia and the team

Dumiere

Nov 13, 2024  on Shopify

Fantastic app and an amazing team! The app was extensively customized to meet our specific needs, and we truly appreciate the effort and dedication put into it. Thank you so much for your excellent service!

Folmoda.com

Oct 23, 2024  on Shopify

I have been using this for over a year , very great app, and helpful, haven’t encountered any issues using this. Highly recommended

Home Essentials Wholesale

Sep 24, 2024  on Shopify

a very nice app, easy to use, all you need in one place. the 24/7 service is always very helpful. I recommend !

inteblu

Sep 17, 2024  on Shopify

The app is very helpful for multi-channel customer support. The free plan itself supports 3 channels which is more than enough for small and medium businesses. The default widget appearance needs customization. The customer support is top notch, helped us with customization right away. Tracy was an angel. Super responsive and helpful. Highly recommended.

KochamCie.pl

Sep 11, 2024  on Shopify

The best chat app ❤️ Very fast and friendly service. Everything was made especially for my needs. I recommend it to everyone.

Cool-Vita Vietnam

Sep 11, 2024  on Shopify

Good app, integrates with many platforms, and the support staff are enthusiastic. Highly recommended

Cuisine Pratique Polska

Aug 23, 2024  on Shopify

The app works perfectly. At the first time the widget does not appear but Tyler showed me how to fix this very easily. I just had to enable the app embed on the theme for the widget to show.

victorbudousa

Aug 19, 2024  on Shopify

I really like to use this app, one thing that's i want is unlimited visitors allow this app. The support team of this app response within a second. Lynn is very great person who help me for this.

BMC Shipping Lines LLC

Aug 07, 2024  on Shopify

I love the app. It's easy to setup especially with the help of the support team. It has so much to offer including messenger display, Instagram, Twitter, skype, and many more. I can't even display quarter of what they have to offer. Great job!

SneakBag Store

Jul 17, 2024  on Shopify

After installing the app, it is not displayed on the home page, only on the product page, but when contacting the support team, the support team is very enthusiastic. And then it was transferred to the technical team to fix the error, and the error was quickly fixed. And the technical team discovered that there were a few errors on the theme, so they advised us to fix these errors. Great, excellent, wonderfull. The application is easy to use, integrating many channels to use to communicate directly with customers.

Noxen Poncho

Jun 18, 2024  on Shopify

Did a search for a chat option as I have two stores and kept getting logged out of the standard chat / not getting notifications. Looked at the reviews that had good feedback. Loaded up quick and easy, then had an issue with the Instagram part. Chatted to the team, resolved within seconds. I did my own tests and it comes through to all the platforms that I have chosen. Perfect!

LeCharme

Jun 17, 2024  on Shopify

This app works and I would recommend this app. The techsupport is quick and was able to resolve my issue.

Paleo Pet

Jun 02, 2024  on Shopify

Excellent app! Great functionality and Niel from Chat Support was incredibly helpful in getting me set up. Highly recommend!

Scroll to Top